Sitejabber Website Reviews and Complaints
business logo of Escrow.com

Escrow.com

Overview

Escrow.com has a rating of 3.4 stars from 2,222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Escrow.com most frequently mention customer service, great job and domain name. Escrow.com ranks 3rd among Payment Processing sites.

How would you rate Escrow.com?
grey star
grey star
grey star
grey star
grey star
Singapore
2 reviews
0 helpful votes
Follow Remo W.
Unfollow Remo W.
Send Message
Share Review
Report Review

It was easy, I would have sold it along time ago had I realized it was easy. There was no clear explanation on the website (Shopify) on the process but when I finally got to process the sale I was surprised that it was just a simple step.

Date of experience: March 24, 2022
Singapore
2 reviews
0 helpful votes
Follow Catherine D.
Unfollow Catherine D.
Send Message
Share Review
Report Review

I loved it!
May 13, 2022

I loved it! T was great! I was really impressed! I actually heard about it on Tiktok, there have been a lot of videos where a lot of people have been explaining how you can set up your own business on Exchange.

Date of experience: May 13, 2022
Singapore
1 review
0 helpful votes
Follow Andri P.
Unfollow Andri P.
Send Message
Share Review
Report Review

If you have a great domain name, the Concierge Service was a very helpfull.

Win-win solution for both seller and buyer.

- Buyer send the money to escrow
- Seller send the domain to escrow

This is full-service transaction between buyer and seller.

Highly recommended for all people in the world.

Date of experience: May 5, 2018
Canada
1 review
2 helpful votes
Follow tommy g.
Unfollow tommy g.
Send Message
Share Review
Report Review

Trasnfer of
May 17, 2017

Money? I have an issue or actually I want to prevent to have big troubles.
I have a lender and he's asking a 5% interest rates, if I give him 10% cash down. He said with address of my home I own.
He told me with escrow.com I have to accept both side of the transaction. I have to accept. Is it true? I will have the money when i signed the contract and accept the terms so both of parties will get the trasnfer of the money at the same time? Do you think it's true?

Date of experience: May 17, 2017
Jackson E. Escrow.com Rep
over a year old

Hi Tommy, Escrow.com does not participate in real estate escrow transactions so we wouldn't be able to help you out on this transaction.

Minnesota
1 review
1 helpful vote
Follow Daniel B.
Unfollow Daniel B.
Send Message
Share Review
Report Review

A customer service rep was very helpful in helping me troubleshoot a domain transfer issue. While I feel like the issue shouldnt have existed it was mostly on the seller that was the problem, not them as a middleman.

Date of experience: November 22, 2018
Texas
1 review
0 helpful votes
Follow Israel P.
Unfollow Israel P.
Send Message
Share Review
Report Review

Ron rules!
July 22, 2021

The sistem escrow have is unic.
Why?, because is the perfect mix between technology and humanity. Like you'd sistem and the way to move it. And the personal touch online and the phone. If u do t care about your bussiness and help cust. That's pride. If you don't feel that. Go to work to sh**** pages like e**y. Just like that.

+19
Date of experience: July 21, 2021
New York
1 review
2 helpful votes
Follow Stan v.
Unfollow Stan v.
Send Message
Share Review
Report Review

No time frame
June 4, 2022

There is no time frame for end 2nd party to respond to transaction. Receiving end can wait indefinitely to "click" on accepted package. This can leave transaction open forever. Just like it did for me. Sold car, receiving end didnt "accept" car for months...

Date of experience: May 5, 2022
RU
1 review
4 helpful votes
Follow Marina M.
Unfollow Marina M.
Send Message
Share Review
Report Review

They received payment 3rd August, passed Tier 2 verification 5 august despite the fact that I had enough Tier 1 because the transaction is up to $ 3000, payment still didnt processed. Terrible, going to cancell transaction on monday!

Date of experience: August 12, 2017
Oregon
1 review
0 helpful votes
Follow Marina R.
Unfollow Marina R.
Send Message
Share Review
Report Review

Absolutely awful experience. They wouldn't release the money into the account when it was sent for days and days until prompted. Then they appeared confused about how boat transactions work when the boat is transferred at a slip and even when I approved releasing the money to the seller, they refused to release it to the seller. I now have a person I respect angry with me and I have absolutely no recourse, I have a large sum of money trapped by a company which doesn't understand that large vessels are habitually transferred at the slip. They advertise that they transfer boats but they know NOTHING about how boats are transferred and they think that somehow this boat is going to show up at my house on an 18-wheeler or something, idk. This is insane and humiliating and I can't get through to them that the transfer has already taken place in law and in fact. They cannot even send a comprehensible english-language e-mail to me when I engage with support! This is in regard to Transaction *******. DO NOT USE ESCROW.COM FOR BOATS. Would give zero stars if I could!

Date of experience: April 22, 2024
KR
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Send Message
Share Review
Report Review

Easiest deal
May 11, 2018

Escrow's Conceirge survice of this domain sell was great.
At the last deal without conceirge survice, I had to spend lots of time to transfer the domain to the buyer, but I didn't anything at this time.
Thank you Angela.
You made me happy.

Date of experience: May 10, 2018
Uruguay
1 review
2 helpful votes
Follow Sophie D.
Unfollow Sophie D.
Send Message
Share Review
Report Review

First time purchaser of a Shopify store and user of Escrow. The transaction was processed very professionally. The seller & I as the purchaser, commend the eceptional service given by Marcedric. He kept us both up to date in all stages and helped incredibly wirh a couoke of bumps along the road which helped to complete the transaction smoothly. Will definitely recommend Escrow services.

Date of experience: November 21, 2017
New Jersey
1 review
0 helpful votes
Follow Stephen L.
Unfollow Stephen L.
Send Message
Share Review
Report Review

Our first experience with Escrow.com
April 28, 2021

We wanted to offer our customers an efficient, safe and affordable way to escrow their funds during our milestone transactions. Our first impression was that the site was easy to use for both the buyer and the seller. Setting up the escrow accounts proved easy and repeatable for numerous clients. One of our customers was very difficult and refused to acknowledge their receipt of milestones, which held our funds in limbo for over eight months. Be very cautious if you have a milestone transaction with escrow.com. It seems like it would work better with a simple transfer transaction. I will say that the customer service we received from Kana was exceptional. Kana really went above and beyond to work with us to resolve the issues with our customer and her attention and perseverance definitely helped us out in a big way. Overall, it can be a good service, but definitely do your research beforehand and make sure that you are comfortable with how they will resolve any issues that might arise.

Date of experience: April 27, 2021
Singapore
1 review
0 helpful votes
Follow Darpan C.
Unfollow Darpan C.
Send Message
Share Review
Report Review

I can't think of a single thing that customer support could have done better. My questions were always answered promptly and completely, and the transaction went according to plan.

Date of experience: February 17, 2022
Arizona
1 review
5 helpful votes
Follow Lynn M.
Unfollow Lynn M.
Send Message
Share Review
Report Review

Terrible
June 26, 2017

I spent 1st call on hold for 29 minutes after going from caller 5 to caller 1 only to be disconnected! This happened two more times! Tells me that there probably really is not anyone there--beware!

Date of experience: June 26, 2017
GB
1 review
7 helpful votes
Follow Eric K.
Unfollow Eric K.
Send Message
Share Review
Report Review

The worst customer support I have ever seen and so slow everything.

Also they charge some hidden fees. Dont waste your time and money with this Escrow.com

Date of experience: December 12, 2017
New York
1 review
0 helpful votes
Follow Zain N.
Unfollow Zain N.
Send Message
Share Review
Report Review

Easy and simple!
September 11, 2019

Single transaction was handled quickly and effectively. The only suggestion I'd make is to call out next steps/followup in bold or something so that it's easier to notice.

Date of experience: September 11, 2019
Singapore
1 review
0 helpful votes
Follow Benjamin F.
Unfollow Benjamin F.
Send Message
Share Review
Report Review

You were very knowledgeable, patient, professional with a good representation of Escrow.com, I will make sure use your company again in the future, Thank you

Date of experience: March 10, 2022
Colorado
1 review
0 helpful votes
Follow Liz Z.
Unfollow Liz Z.
Send Message
Share Review
Report Review

Helping a total newbie
August 26, 2021

We were approached by a buyer that we wished to purchase our domain name and as a company we have never sold a domain name
I was completely unfamiliar with the site and didn't understand how to verify or set up our account
The rep spent over twenty minutes with me ensuring that everything was set up correctly
She was very helpful and walked me through everything Thanks!

Date of experience: August 26, 2021
Turkey
1 review
0 helpful votes
Follow john j.
Unfollow john j.
Send Message
Share Review
Report Review

This guy is insane. Really... I have never left a feedback like that. He never waited me. Always on the keyboard for me. Also insanely fast and kind. Thanks again

Date of experience: February 14, 2019
Maryland
2 reviews
0 helpful votes
Follow Garth M.
Unfollow Garth M.
Send Message
Share Review
Report Review

Great Service
June 12, 2020

Kana at Escrow. Com answered all my questions and called to check up on the process a couple of times. I could not be happier with the service I received.

Date of experience: June 11, 2020