Ergode Books

Bought a rare book, no tracking nr. Provided, no book arrived, only the same lame email they send to everyone "product lost in transit, excuse for this postal mess", they offered to refund. The same old story - no book to sell, just using people money. And now this rare book is again for sale by them - red flag that they never posted it to me. How can Amazon still allow this fraudulent seller to freely scaming the customers after so many complains?

Ordered a four volume set of cataloging books for my job for $75. Took over a month to travel two states over. They sent the last volume only in poor condition, then tried to tell me different stories: a) you never ordered all of them; or b) sent you the whole set, if one is missing its because you lost it; c) you only ordered 3 of the four; and d) that the other volumes would come whenever they found them. Most of the communication was through email as they NEVER answer the phone. I asked for a refund and they promised to send a return address label. Neither one of those happened. So now, 4 months after the initial order, they have been sent a 48-hour notice to send an address label to get the book back or they forfeit it, and the money is being automatically refunded. (I ordered via Biblio.com, that's why the refund can take place. Biblio has been awesome at trying to make things happen from their side and keeping up communication.)

I tried cancelling but they said they shipped - apparently on Christmas Day. Still don't have the item after a month. Every attempt to contact them is met with a form letter. No progress, no rma, no refund, no tracking, no communication. I am out of my money and have no product. If it does show up I will refuse delivery.

Even Amazon can't get a reply from them. I hope they remove them. I also suspect a number of their reviews are fake to prop them up.

DO NOT DO BUSINESS WITH THEM.

You order a book (I did so through ABE -- thought they screened sellers); Ergode sends you the wrong book; they say to wait until their "shipping department" issues an "RMA" so you can return wrong book and only then will you get a refund. Folks, you never get that return info, and P.S. you never get your money back either.

Any positive review must be written by the scammers.

They advertised they had 5 copies of a book with photo. I bought the 5 copies. They cancelled 4 of my purchases. Took my money, then sent a different book.
This is a fraud operation. The "Customer Service" phone number was answered by someone who asked "What company are you calling?".

This is not a reputable bookseller, but a careless & deceitful company.

I ordered a large hardcover book from them, which cost $121. I contacted them three times and asked them to mail it in a box. I was willing to pay extra just to have it mailed in a box. They, however, sent to me in a think bubble envelope. The book arrived very damaged. But Ergodebooks could not care less -- and abebooks does not allow customer to review these scam artists.

Stay away from Ergodebooks. They are not serious at all.

I would give a less than zero stars review if I could. I placed an order for a book on August 9,2020 and still haven't receives the book. I have contacted their customer service several time and was promised that I would receive my order. Then they said they contacted their shipper who stated that all packages are billing delayed because of COVID. They then said that they would have their "concern team" contact me in 24-48 hours. That was 15 days ago.

Purchased a Astronomy Textbook from this company through AbeBooks. It was the worst purchasing experience ever. The book was listed as new with an included CDROM. First the book arrived later than expected and it was not a new book. Second the CDROM was not included. This seller was not very helpful. This book was no where close to being a new book and it was obviously used. If someone would have been honest it should have been rated fair. Also they would have knew this book had no CD ROM. My hope is no one else will waste their money with this company. Wanted to leave a review for this seller on AbeBooks but no one would tell me how.

No way on this company's website indicating this company works with other vendors to sell USED books for HIGH prices! Bought this book at $23.95+$3.99 shipping and got a well used book with a garage sell price tag of $7.99 on the book cover! After contacting Ergodebooks, Neil replied by giving me excuses on how they are trying to survive in our tough economic time... So is he saying that it is ok for this company to survive by cheating off their customers? Shouldn't the information be upfront and the choice be up to the customers?! I will never be buying from Ergodebooks again. I will take this price tag as my tuition of learning how bad and unethical this company is!

Soon after I got an order from them to buy one of my books I got the same strange email from "Amee Shah". The name alone was a red flag and then the content of the email was even worse. "Please do not make any changes in the address format" - why would anybody do that anyway? The ship-to address doesn't have a name, instead a reference #. I suspect they may list books on their site for sale and then when an order comes in they simply order the book from a legit bookseller and then resell the book at a markup. I refunded their order. I don't need the hassle.

ErgodeBooks is a scam. They ordered a book from me from Amazon and claimed it arrived damaged but it was a brand new book. I offered to give them a refund if they returned the book but they never did and instead tried to file a claim unsuccessfully against me on Amazon. They tried to steal money from me. You've been warned, do not interact with this thief of a company, very shady.

Ordered a new book through a book website, received a wrong title in used condition. After multiple emails was offered a replacement copy. Received a used, damaged copy from a Goodwill store (invoice left in the book). Avoid this seller.