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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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The part came in pretty good time and was easy to install and tested and the unit worked better than the old module.
Very easy to deal with got exactly why they ordered in a very short timely manner. Great price and exactly what I ordered
Hello Francis, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Since I started using eReplacement Parts, my anxiety level has dropped. Great response time, quality products, and delivered in a timely manner.
Hello Thomas, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. We look forward to working with you in the future for any of your repair needs.
This came within one week even though the website said it was out of stock. I am pleased with replacement. I have read others who waited 9 months and had to go to machine shop for replacement.
Hello Ron, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Great quality parts wonderful prices and fast shipping! It was easy to order in the website and the shipping options were great!
Hello Leo, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Correct part was shipped, delivery time was extended due to back order status. Was bothered by the offer to expedite shipment to me at an extra cost, this after I had waited for six + weeks for the part to become available.
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
They were fast and good it was good handles that I order fit right on it's not cheap realy good stuff
Hello Kris, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Awesome website, it helps you narrow down the problem of tour equipment and provides part numbers and ships quite fast!
Hello Erik, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Ordered my parts on 12/2 and it is 1/30 and it finally says they JUST shipped. Instead of mailing out the parts that were in stock they kept my entire order or required me to pay a separate shipping fee which I find ridiculous and never experienced with any other retailer I've ever made a purchase from. Hopefully the parts actually arrive in a timely manner now that they've been shipped out and that they work well or I would definitely change my two stars to no stars. This was ridiculous, its the year 2020 and I am waiting two months for an order I already paid for.
Hello James, Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
Delivered in a couple days, order was correct. Simple easy. Will use this business again when the need arises.
Thank you
Hello Jeff, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Still waiting for the parts and the shipping confirmation does not work.
Will reassess when they arrive.
Hello Ivan, Thank you for your review. We appreciate your feedback. We are sorry to hear that your parts have not arrived and sent you a private message.
The parts that I was told was in the package were not there. No I have to reorder and wait another week for them to arrive.
Hello Rick, Thank you for your review. We appreciate your feedback. We are sorry to hear that some of the parts were missing from your order. We would be happy to look into this for you if you can send us a private message with your order number. We apologize for any inconvenience.
This site is great, its saved us hundreds of dollars by being able to easily find and receive the random tiny parts for our tools which would otherwise render them useless.
The website is easy to navigate and they have so many parts available, its a great resource.
Hello Linda, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The unit was sent out quickly and it was a perfect fit, and was better than the original part, much brighter.
Hello Joseph, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I researched the parts needed to repair my Hitachi leaf blower. At the time I ordered the website claimed they had all the parts needed. Order entry on 12/24/19. Website tracking says will receive parts 1/9/20. A bit long but understandable due to holidays. Tracking on website 1/10/20 says parts back ordered. No available date. Not sure how it went from having all the parts to one part now on back order. Canceled back order part. Finally shipped remaining parts 1/13/20. Not sure what day arrived as I was out of town. Somewhere around the 20th. Will I use eReplacement again? Sure I will. I would rather have OEM parts. Obviously the back order tells me something about Hitachi having trouble with their blowers. The reason for 3 stars is lengthy ship time and less than timely communication of delay, mostly resting with Hitachi. I emphasize that I will use eReplacement in the future.
Great way and set up to find all the parts I was looking for, I will always recommend this place to my coworkers and friends
Hello Juan, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I have tried cheaper parts from eBay but they rarely fit. Your parts always fit and are an exact replacement and they arrive fast. Thanks for the excellent service and attention to detail.
Hello Norman, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Took two tries to get the part unbroken. Both times the part came with no packing material. Hence it was broken in shipping twice. The second time the break was minimal so I made due.
Hello Thomas, Thank you for your review. We are sorry to hear that the part was broken during shipping. We would be happy to look into this for you if you can send us a private message with your order information. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We apologize for any inconvenience.
This is the second time I've used eReplacements to get parts for yard machine mower and it was great to locate the parts to keep my old mower going. I couldn't get some parts for another rarer machine, but I'll continue to use eReplacement parts any time I can.
Excellent turn around time from the order to delivery.
The OEM part was a perfect fit, easily installed and
Works like new. I highly recommend this company to
Fulfill and deliver. Satisfaction guaranteed.
Hello Frank, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.