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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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Not sure why I needed 13 different size o-rings (all loose parts NOT even packaged to keep the pieces together, yes, I dropped over 1/2 the small pieces when I ripped the envelope open) for a plastic carburator that only has 3 but I guess that is why it cost $30 plus shipping. Only 2 other options, buy new plastic carburator or new mower.
Purchased parts which went without a hitch. Product shipped in a timely fashion but FedEx missed the their delivery date. Item status at FedEx changed to delivery pending and it sat for an entire week. I contacted FedEx who suggested the item was lost at their delivery facility but stated they could not elevate searching for it or filing a lost item claim unless contacted by eRepalcementParts (the shipper). This is where my experience gets bad as I attempted calling eReplacementPart but you can not get in contact with them for lost shipments. Their phone system dumps you out after telling you to email them. Emailed four times over a week and a half with zero reply. I did finally get the parts but way late and after I had to purchase the same items from another vendor.
Have bought from eparts a few times. Always the right fit. Great prices. They are my go to sight for any repair needs I have.
Ordered parts in mid June. Got a notice 3 weeks later that 1 of 4 parts was backordered. They would wait to ship unless I wanted the 3 parts and the backorered part cancelled. I said I would wait. Mid August had heard nothing so I emailed to ship what they had and cancel backordered part. Sept 9th they emailed to say the parts were ready to ship as soon as the backordered part came to their warehouse in a few days. On Sept14th got an email saying they were sending me a "Retrun Label", even though I never received the parts. A few minutes later received a notice that they had refunded the parts cost but not the "expediated" fee. Emailed back, because they don't actually have people answering the phone nor can you leave a voice message. No reply from them but I got this request to share my experieince. So after 3 months I have no parts and am out money for their services. My word to the wise is to avoid this company like Covid-19.
The site said that the attachment was for our model of food processor so I ordered it. Not only did it take a month and a half to get here, it didn't fit. The metal pin that is supposed to secure into the lid but is to big for the hole.
I guess I am spoiled by some companies being able to receive an order one day and deliver the next. It was easy for me to identify and order the part I needed for an older gasoline powered edger that I did not have the model number for. The part arrived on the 2 week schedule as promised and it was a perfect fit. I will deal with this company again.
It was extremely easy to find the part I needed for my table saw. Click on the drawings and I am able to recognize my replacement part. No hassles, easy ordering process. No guess work as to what the part number is. Thank you,
Order was cancelled prior to shipment. Return department will not confirm credit for original shipping freight along with repair parts and I am having trouble getting a RMO.
Part was exactly what I needed. Great communication from ereplacements about arrival time. Will order from them in the future if needed.
Right parts fast dlivery pertect combo. The website is easy to use and locate parts. Prices are very fair.
Great company. Product took a little longer to come than expected. But I understood why, so no problem there. Talked to customer service they responded promptly and resolved my issue quickly and I'm greatly satisfied. I have my product and love it
Ordered parts for my Porter Cable nail gun. They shipped fast and arrived on time. Website has great information about symptoms and what parts to order. Saved a lot of money not having to replace the whole tool.
Ordered 7/27, got 9/14. I'm not mad about it because my Dewalt sawzall had been out of commission for a year at that point, so I didn't need it, but imagine my frustration if I depended on it. It was just a spring and a ball bearing, and if they were out of stock, they should have said so. Battery op tools are convenient, but always have old standby plug in Milwaukee tools to get it done. Anyway, the parts were right, my convenience tool is back; I would use eR again... if I wasn't in a hurry.
Each and every time I have needed a part to keep my yard and landscape looking beautiful and maintained I have been able to get parts from you in a quick and timely manner.
Still awaiting delivery of tent replacement top since second week of August. Please send update. Thx
Easy to order, decent shipping cost and timeline. Have done business with this company before and will continue to check their stock first. So happy to find this particular part for a 35 year old product.
EReplacements supplied the part that my coffee maker was missing even faster than they said they would. I would definitely order from them again.
Ordered a cable for my walk behind mower. Saw the cable cheaper on other websites but I know that with these guys I am getting the right part and it is coming to me.
My food processor has been discontinued by Cuisinart and the replacement part I needed was out of stock. I was happy that eReplacementParts was able to supply the part. It took a bit of time, but it finally came.
Ordered a replacement part for my wire nailer expecting it to be a drawn out process especially because the it being 2020. Totally passed my expectations product was what I ordered at a great price and timely in its delivery. I'll have to keep this company on file should I need to order replacement parts for any of my other tools
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members