From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registrations and approvals, submitting online bids to the auctioneer, and answering bidder questions. Bidders anywhere in the world can simply log on and bid directly from their computers.
Your Trusted Equipment Auction Solution
Equipmentfacts is a product of Sandhills Global, a worldwide information processing company headquartered in Lincoln, Nebraska, USA. Established in 1978, Sandhills is well-known for its online platforms serving the construction, agriculture, commercial trucking, and aviation markets.
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I bid on recent auction in Texas on the 24th bidding worked well but the notification if you win an item or not is locking I bid on item 549 one the item but had to call to verify that I actually won still to this day no notification email has been sent or anything as far as invoice
Easy to bid, just make sure you set it up before the auction starts so you are ready when the lot comes up.
Thank you Raymond!
When you're in a live auction and not watching the current items selling trying to scroll through the rest. The app jumps around a lot, and as soon as an item sells, it takes you back to the top of the list in the catalog. Hidden buyer fees is not cool. I read through the description in the beginning. It says items marked with a buyer's fee would be charged a buyer's fee. My item that I bought was not mark and I still got charged a buyer's fee. Sand hills is awfully greedy. Charging a commission on every item that sells. They should just charge the auction house's prorated flat rates.
Thanks for the feedback. Sandhills doesn't charges any fees to use the platform or on any item you buy on the platform. Any fee you incur is strictly levied by the seller of the item and not by the platform.
Website worked great! Seamless bidding, quick to post bid! Great experience.
Great to hear is all went smoothly for you, Vincent!
I inadvertently hit the bid button on a truck and I needed up with it and I don't have the money to pay for it
Hello Steve, thank you for your feedback! Someone will be in contact with you.
The overall experience was very good - easy to bid, like Equipment Facts for auctions. I will use again.
Thanks!
Great to know!
Went great. I was very pleased with the professionalism on the auction company
Thank you, Kevin!
Bid on 2 cars won both one didnt have a key and was not stated the second car I won they had the wrong lot number under my bid and let someone else purchase the same vehicle bit the Auction place made it right and refunded me my money
Thanks for the feedback! Our apologies for the mix-up!
For a first time user I had a great Experience. Keep up the good work
Great to hear!
Auction was well organized, they were descriptive but fair when introducing each auction item, but also kept a good steady pace. I bought one item and the invoice came immediately.
Thank you for the glowing review!
Was able to bid on an auction but missed one vehicle I wanted, as the auction company had a requirement for separate approval and that took hours. Would be better to identify auction companies that accept you as a bidder with your EquipmentFacts account, versus having some special additional requirement that I didn't learn about until I went to bid
Had some problems with losing audio and the ability to bid on items sometimes they would stop and correct the problem and a couple of times they kept going even though you could hear someone say their was a issue
Thanks for the feedback. That does happen on occasion, we appreciate your understanding!
Once I went through the videos to learn how to bid it was easy
When I go to get my equipment I purchased I will let you know of the rest of the purchase process
I won the bid for the tractor I wanted. I drove 2 hours to pickup the tractor paid for it when they brought the tractor out by forklift, the tractor would not start! Levi the Manager of the auction tried feverishly to get it started then he agreed to refund my money.
Thanks for the feedback, Robert!
It was great, simple and easy I would highly recommend to others and will be doing business with them again
Thank you Leo!
Everything seemed to work pretty good l'm just a little disappointed on the percentage you charge for your service.
Thank you for the feedback! The seller is responsible for the buyer's premium on items not equipmentfacts.com.
Went well was happy with it, reached out with trouble wiring the money and found hard to reach the company on the phone, did receive a email response
Thank you for the feedback!
Great experience auctioneer got in the wind was alittle tuff to hear when that happened. Otherwise it was a graet experience
Thank you for the feedback, Micah!
All good, don't think you can improve it. I look at it over week.
We will try!
Was able to get 2 tractors bought
Equipment facts had a quick response in bidding very satisfied
Another satisfied customer!
Your representative taking bids over the computer system was the best i have ever worked with, he stayed up with the auctioneer whether the price was going up or down. I was very pleased with the effort that was displayed by this person.
Tuve mala experiencia con un prroveedor que tomó el dinero de parte nuestra por el pago total y hasta el momento que ellos no tienen camiones que fueron vendidos por fuera, y nos cuelgan el teléfono, no nos han devuelto el dinero ni tampoco los gastos extras de tiquete de avión y de renta de automóvil, por favor
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback. Please contact the seller directly for an invocie.