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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had a 200 max bid. It started at 100 and the auctioneer said he had 150 i. His pocket to up the bid so someone said 175. I won the bid but could have gotten it for less. Mad as all hell!
Easy to register, plenty of pictures an descriptions. Bidding was easy, even from a cell phone in the shop! Can't wait for the new Allis Chalmers to arrive!
We like Easy too!
Put max bid in auctioneer took whole amount said sold thats not a auction
Thank you for the feedback! Each auction is different, depending on the number of pre-bids and actual bidders.
I like equipmentfacts for the most part, but recently I clicked a bid for $85,000 and someone else bid $85,000 at the same time, it seemed, so they advanced my bid to $90,000 and I ended up with the tractor! I called both Equipment Facts and the auction company and both were compassionate as a block wall! They could have at least worked with me on the buyers premium, but it was like tough luck sometimes it happens!
Thank for the feedback, Sheldon! The seller is responsible for the sale of the item and what bid is accepted, and whether there is a buyer's premiums charged on the item. Equipmentfacts.com is merely simulcasting the sale of the item.
You locked my account wasn't able to id on what we actually entered live auction for and it so cheap and ehen called customer service refused to help or unlock bidding right terrible service
Thank you for your feedback! New bidders are subject to reverification to confirm accounts after they begin bidding,. We appreciate your understanding.
Sight was hard to follow When I did get it to work I lost sound When I was bidding it just locked up and wouldn't let me bid anymore And didn't give me any information on the item
Connections and drop outs suck when bidding. That could use improvement
Wine 2 items. But company said they didn't acknowledge my bid. But on ef. Show i wind it
Thanks for the feedback! We'll let the seller know.
The website is fine and worked ok, but Kruckenburg the Auction Company using EF isn't. They recorded the payment incorrectly-so I was sent a partial payment invoice after my bank sent the wire-they 'fixed' that, then I had to get a wire trace to prove that they had the funds from my bank to get a paid invoice because the shipping company was moving faster then they were. I was told by office personnel that it may take 2 days to receive and that has never been my experience, but until I proved that they had received funds with the trace, they wouldn't look into the issue. Now I'm trying to get Titles and the links in the email do not work and the website says what forms are needed, but they are not available.
Thanks for the feedback. Each seller has their own processes in place which we have no control over.
I had a hard time at first figure out how to bid but once I figured it out, it was easy.
Good to hear!
Very dissatisfied. I bid on a backhoe and won, the listing didnt say there was any issues with the machine, the shipping agent try to load it and it wont run and other issues. There should be videos of the machine running for the bidder to view like Purple wave auction does.
Thanks for the feedback. We'll let the seller know. You should understand Equipmentfacts.com isn't the seller of the items, merely the platform that brings buyer's and seller's together. Please let the seller know directly or your concerns.
Equipment Facts was able to deliver my bids promptly to the auctioneer, which enable me to purchase the equipment that I was bidding on.
Thanks John!
Online bidding worked flawlessly. Prompt invoice sent. Sale contact person was polite and helpful. Thanks
Flawless... music to my ears!
Bidding was easy and fast, I appreciate a good run auction. Thank you Lee valley auction.
Thanks Dale!
Equipmentfacts has always been a good bidding platform, I have noticed sometimes when I have put in a bid, when I could not watch a auction, equipmentfacts didn't always wait for the item/ auctioneer to start low and work up, if you want more explanation please call
Thanks for the feedback!
Muy buena la experiencia se puede volver a participar estaré pendiente a la próxima subasta
Hola Roxana, Muchas gracias por compartir tu experiencia con nosotros. Nos alegra saber que disfrutaras la subasta y estaremos encantados de tenerte nuevamente participando en las próximas ocasiones. ¡Te esperamos pronto!
This experience is just fine so far. This is the third item I have on on Equipment Facts. It's been awhile since I've bid on anything on your website because my first two experiences were absolute disasters. Absolute.
Thanks Donald!
Very simple and straightforward bidding and payment. A safe and easy way to buy equipment.
Thank you for the kind words, Milton!
I got a truck at north Dakota and when I was ready for the payment and pick up the tru k the auction saids that yruxk isn't available because the owner went to the auction yard and pick up the truck.
Thanks for the feedback. Some sales on Equipmentfacts.com have reserves or may be an IF lot.
The app works great. Sometimes the auctioneer would bundle lots and you could not see what they bundled. Once it was what I wanted but didn't know or see and it would cancel my bid. I still think overall it worked well!
Thanks Jeff!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback. You'd have to talk about the seller directly.