Equipmentfacts

The auction site was top notch, I like the way the items are listed in order coming up, not much latency using the bid button with hundreds of other buyers. The option to view and listen to the auctioneer and see the current item being sold and the upcoming list all work together to create an easy to use web platform, intergrated with the bidders onsite and online. I think the platform is top notch and very easy to use and follow, and I wouldnt change anything I can think of right now.

I assume site was supposed to be controlling but i saw many items people has bid online...more than final price...get removed and "onsite" get put in there.

I bid and it said i won one item but as yet have not been contacted. Never did see it on my screen.

Have bid many other times with similar results.

Perhaps more training or just reminding them to wait for the web delay would go along way.

I almost never buy online anymore when a buyers premium is involved.

I also never assume the platform will actually work when it is time to bid.

A bit complicated. After login I still have to follow many steps before bidding-lock your account-unlock your account- usually all other auctions after you enter the live auction a person can bid when a bidder sees it is the right moment to bid by clicking the bid now button (yours I still don't understand it "lock/unlock). In addition a bidder can not enter a bidding number like 125,115 or 300 instead it has to be the number the auctioneer decide what the bidding value has to be. In the future; If I can not attend an auction at the site the day of the auction I will not bid online.

We were informed that we did not have the final bid even though it said we did online and our amount was registered with the item we thought we had purchased. But when we drove 60 miles to get our equipment, we were told we did not have the top bid even though one day later today it still says we do. The auctioneer was very apologetic, but it still didn't help. I feel this is Equipment facts problem. Maybe you should figure this out.

The biggest issue was the quality of the audio. Could not understand nearly a single word during the auction. It sounded like there were multiple phones sitting on speaker right next to each other. Awful experience.
Secondly, the operator of the online portion could not keep up and keep entering the wrong value of the bid. However. If the person was not live at the auction there is no way they could have understood based on the audio quality. Thirdly, I won a UTV. However come to find out I was bidding against a live person and the auctioneer did not establish communication with "web people" so it was effectively sold to 2 individuals. Didn't find that out till I was packing up to come get the item. Awful experience pretty much overall.

Searching items (utility vehicles) with filters was easy and it's better if you skip "current location" and enter your zip code. On the day of the auction, there were initial audio problems at the auction, which they corrected. The bidding went smoothly and I won my item.
The only problem I had was locating the invoice - clicking on "My Invoices" led me to the whole auction and I still can't find an invoice (preferably itemized) online. I see this as a major issue that should be fixed. It is also difficult going to the "buying" page - when a bidder is ready to enter an auction, there should be a visible link to click on the splash page.