From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registrations and approvals, submitting online bids to the auctioneer, and answering bidder questions. Bidders anywhere in the world can simply log on and bid directly from their computers.
Your Trusted Equipment Auction Solution
Equipmentfacts is a product of Sandhills Global, a worldwide information processing company headquartered in Lincoln, Nebraska, USA. Established in 1978, Sandhills is well-known for its online platforms serving the construction, agriculture, commercial trucking, and aviation markets.
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I bought a step deck trailer and I thought the bidding process was very easy to follow...After I won the bid, I wanted more information and thought I would call them expecting no one to answer,,A lady named Robyn answered right away which is unusual in todays world...I needed to get the trailer from Texas to Wisconsin and she helped me with that telling me who to call...The emails and response was quick and on time...would not hesitate to use them again...
Great website. User friendly and easy to use. Good job!...
I not expect to pay to much on fees after all, internet fees is way to much this is my last time to use this auction.
I was under the weather, so I bid online for this local auction. It was a valuable option to bid online. The only thing I would change is the online bidder cannot input their desired bid, only available is what is shown as next bid.
This was my first time bidding on a live auction and it was really easy.
I used the online service to follow quite a few items. I decided to bid on several items winning only one. That win was close as to the auctioneer catching my final winning bid at the end.
It was my first experience and quite enjoyable.
Thank you for the opportunity to give feedback. I hope it helps others in the future.
I was bidding on a car and when I had won the bid I was unexpectedly given two to choose from and accidentally chose the incorrect one and could not make the change to the correct one.
Overall, the experience was good as I have been using Equipmentfacts.com for years. On Saturday I was bidding from a different computer and my passwords were not saved on this particular computer, so I called the *******025 number only to be told that they couldn't help me. They referred me to another number however when I called, I received a voice mail that the office is closed for the weekend. Needless to say, I was getting anxious as the item I was bidding on was soon to go on the auction block. I called back the original number and a different person answered and resolved my dilemma.
My experience was very well after purchasing the product. I called them up to ask them how to pay and they gave me very easy instructions. I love this website.
In the beginning, it was little confusing, but time passed by a little bit, started feeling comfortable with the Website overall my experience I would say from one to five I would give it a four pretty nice impressed.
Thanks for bidding with us Ruben! If you ever have any questions about the website or bidding with us don't hesitate to call us at 908-788-2025 and one of our reps can get you helped out.
Easy to bid. Even got a quote for freight about 30 minutes after I had won the bid.
Thanks for bidding with us Melvin!
I liked it better when the bidder info was side by side with the item being auctioned. Couldn't see who the high bidder was because the bidder info was under the item being bid on.
I did not have any problems with the bidding process I bid on and purchased several lots and the only issue I had was connectivity due to my location.
Thanks for bidding with us Jeff, we hope to see you back bidding with us again soon!
I liked Rythem Auctions other website as you could put in a dollar amount to bid, I don't like how you guys dictate the bidding process.
Good no problems at all. I have used sit several times and will continue using.
Thank you for bidding with us Charles!
Was great except site keep loosing sound,and coverage lost out on 1 purchase due to that!
Thanks for bidding with us and leaving a 5 star rating! Some auction companies are at the mercy of cell phone service in the area so sometimes the audio will drop. We ask that you just bare with them and it will come back shortly, if it does not please call 908-788-2025 and we will contact that clerk and make sure the Auction isnt experianceing any major issues. Thank you!
A couple of my bids didn't register so I missed out! But that's ok,next time!
Everything was awesome but there was one item I was bidding on I thought it closed too fast and would not except my bid. Other than that it was good. Both our loss.
Thanks for bidding Denny!
Sorry you lost out on that item, some auction companies sell faster then others and just takes bidding with a few differnt auction companies to see how quick you will need to bid for different items.
It was a breeze and staff were extremely helpful! I love the selection and range of equipment that is available and there ease of getting connected with a shipping company.
Happy to hear it Wayne! Thanks for using Equipmentfacts for your online bidding needs!
Easy to use. Got signed up and approved in 10 minutes.I tried proxibid also but it stalled like it did the last time I tried.
Thanks for bidding with us Ronnie! Glad to hear you found bidding and using our website easy to do.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for taking the time to bid with us, and leave the positive feedback! We hope to see you bidding with us again here soon.