Epic Games

ABSOLUTELY THE WORSE CUSTOMER SERVICE
ABSOLUTELY THE WORSE CUSTOMER SERVICE I'VE EVER SEEN! THEY DON'T CARE ABOUT ANYTHING BUT MONEY! SEVERAL ATTEMPTS TO REACH THEM THROUGH THE WEBSITE FAILED! IT'S BEE 2 WEEKS NO RESPONSE, I'VE TRIED SEVERAL DIFFERENT EMAILS AND NO LUCK! THEY DON'T RESPOND... I'VE BEEN SPREADING THE WORD TO EVERYONE I KNOW NOT TO GIVE THEM ANY MORE MONEY, IN HOPES THAT EVENTUALLY THERE SCAMMING TACTICS WILL CATCH UP TO THEM! THEY S U C K!

So I got this card off a friend for the 2800 vbuck card and no matter how hard I try to login the PlayStation account it says sign in with the email used to create the account ok invalid try again invalid I check the email made with the account on the PlayStation and it's the literal exact same and still don't work don't get the vbuck cards there just rip off get the PlayStation store cards it's so much quicker and easier

Logging in. Linking and Unlinking accounts. They make this process nearly impossible just to play video games. I talked with their support chat and found out I had something called a "nameless" account which I had no idea what that was but had to switch it to a full account to use my Fortnite account on different consoles or something like that. If it sounds confusing, that because it is. Still never figured it out. If you link one account to epic with your Xbox nearly impossible to link that same account to Nintendo. I don't even know how to explain it because it makes no sense. I spent hours trying to figure how to do things that should be simple. Once you link accounts you can never change the account that is linked only unlink it. Again I don't know it's too confusing. My head hurts just thinking about it. Whoever came up with this process of linking and unlinking accounts and locking accounts linked should be fired immediately. You should have a one username and password to use your account on all platforms and consoles. All of this extra security/linking BS is unnecessary for VIDEO GAMES.

Terrible service not helpful at all. Asked to cancel subscription because Epic would not let me in on the pc but service person was not helpful at all.

So I only use Epic for Rocket League really and play Fornite around once a month. I was banned from Fornite for 24 hours on the accusation of "Exploiting" which is an impossibility in my situation for a number of reasons. I proceeded to not open Epic Games launcher for around a month and discovered that I was permanently banned from the game, when I appealed to their customer support I was given a generic copy and paste answer neglecting their legal obligation to inform me about the circumstances inolving my PERMANENT ban from the game. This is by far the worst customer service I have received and I look forward to turning this into a legal issue regarding their fraudulent business.

Even when removed it from startup programs it still launches itself every startup... its essentially a virus... removed it from my comp after it ignored startup settings...

Garbage service, they are ruining the marked industry for every gamer. Stay away, they will go bust shortly and all the exclusives will go back crawling to other similar platforms.

Good luck getting ahold of someone to figure out any issues you have. Is it that hard to make someone answer a phone instead of responding to emails and messages?!

I personaly only had bad experiences with it. E.G. When I wanted to install a game over some time, always waiting 1-2h the launcher crashed my entire Pc and this was reaccouring.

$#*!ING ARKCOSE LABS CAN KISS MY FAT $#*! YOU GUYS HIRED ONE GUY THAT DOES MATH IN 2 SECONDS AND THOUGHT LETS ADD AN EXTRA 2 SECONDS FOR EVERYONE TO $#*!ING VERIFY THEIR ACCOUNTS LIKE GOD MOTHER$#*!ING DAMNIT YOU SONS OF WORTHLESS FAT $#*!S MAKE IT 15 SECONDS EACH MINIMUM IM $#*!ING BEGGING YOU, AND STOP MAKING SOME OF THE ANSWER CHOICES 13, 12, 11 OR SOME STUPID $#*! THAT THROWS US OFF WE CANT PROCESS THIS $#*! AS FAST AS A $#*!ING F1 FORMULA CARS!

One would think that a "BILLION" dollar company would have a phone # for customer service but no. Worst web site that I have ever tryed to log into. Every time I try to log-in it tells me that my email address is already associated with a different account? I have been trying to add Vbucks to my account now for about 4hrs. Should not be this hard!

I will never buy another epic game product again.

FIX YOU CUSTOMER SERVICE AND WEB SITE!
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Im over here trying to GIVE YOU MONEY and it just not possible and whenever i try to contact customer services the request fails. I looked at some polls and it said that no issues were reported today. I was like "YEAH NO $#*!, YALLS CUSTOMER SERVICES ROBOTS AINT WORKING!"

This game is a 10/10 game! HOWEVER... the fact that the game can be SO influenced from ping is disgusting. Epic games has had multiple opportunities to fix or correct the gap between ping. They have 3 different servers in North America and I still get better ping on League of Legends' ONE server and it's further away from me than either West or Central servers in Fortnite. The exploiting that has been allowed in Fortnite should have been fixed years ago. I submitted a video submission of being able to build an entire box outside of a closed box by exploiting. Epic Games staff never got back in contact then deleted my ticket. People being able to shoot through builds if you have higher ping is SUCH an advantage that it makes millions of gamers not want to play. Epic Games needs to fix something or else players who aren't in the 3 states where the servers are at can't play. Pro's across the North American continent are all having to move to the server location because it makes THAT big of a difference. L Epic Games, 100%.

You guys are scam artists and lied and said you would help me figure out why I got banned from a game I ain't play in over 2 years and when I recently downloaded it I'm banned out the blue and they messaged me saying they has a reason to ban me i don't cheat at any games I play nor am I that good in fortnite to be consider a cheater and still couldn't tell me the details of why I'm banned and I have spent money buying battle passes and character I can't get back scam artists epic games

You guys suck at running all of your games ever sense you guys took over this crap it all went down hill so fast nothing is working anymore and it sucks all i wanted to do is play. DO BETTER!