Express Online Training

The process of obtaining my RSA through EOT felt frustrating and misleading and left me - dispite of having successfully completed the course - disappointed. The teaser of not having to pay until you finished the course is simply not true. After working my way through the 150 multiple choice questions, I was asked to submit payment. Which I cheerfully did, thinking this was it. Silly me. The most difficult part was yet to come: completing 5 difference case studies with 1-3 questions each which had to be answered by submitting a video of yourself demonstrating your actions. While technically it is pretty straight forward, but quite a few of my submissions were rejected, not only once but twice, after having been corrected each time. I suspect the feedback comes out of an automated programme (or by AI). There's no personal interaction, nor is there a helpline or an offer of assistance (only if you are having technical difficulties). My only explanation for the forwards and backwards was that the "assessor" didn't understand my accented English (mother tongue: German). Given the importance of what the RSA represents, I find this impersonal and misleading training platform discouraging.

Sat through the rsa course and came to the final live audio assessment. After realizing the earliest booking was a month away, i paid for the priority service (115 dollars). The assessor was rude, short, patronizing, and hung up on me. I wouldn't go through this website again, I feel belittled.

I liked the customer service offered by EOT, Marec is great! Unfortunately, I couldn't share the same experience with the assessor Ivana, she is extremely rude and has no patience for people who speak English as a second language. During the whole live audio assessment, I wasn't respected and was extremely disappointed. She blamed me for not staying in a quiet place since I stayed in my room ALONE. She said this is a lie role play because I used my laptop? Where did you come to the conclusion, that I didn't even touch my laptop? By the way, I didn't feel Ivana is in her role since she ask questions without any emotions. She is trying to make things difficult since I answered the verbal question correctly. I had a much better experience with the last male assessor for my short audio assessment, he is a polite and great guy. Try to avoid Ivana, you will be good. Oppps, EOT is not the only one that offers RSA courses. Save your time and try to do ur RSA somewhere else.

Course was set out in an easy to read and use manner. When searched the website says $39 however was charged more than this. Sent email but was never respnded to.

The online questions and answers worked well but the system took my money and asked for a review as soon as it was complete without explaining there were two more sections to do. Those sections were clunky and difficult to use over a suburban ASDL connection. Worse, the system did not provide feedback on next steps or progress and it took five days and follow up emails and phone calls to sort out the problem. Very poor.

Firstly, I didn't appreciate being made to pay prior to finishing the course. That is too dodgy.
Secondly, in the video responses, one of the questions requested you give two options to a patron (water, soft drink, food) and in my response I did give two options, yet that question was marked incorrect and I've had to do it again. I'm sure it's trying to force me to go premium. Again seems dodgy.

At first, you are only told that you have to do an online assessment, answer a bunch of questions, and then pay $39 once you're done to receive your white card. However once you do all this, ONLY AFTER you pay, they get you to rate the experience
This is why there are so many positive reviews.
THEN, you have to complete an extra audio assessment, and a video assessment, which involves obtaining extra equipment that most people might not have. If you don't complete these assessments, then the money already spent is just wasted. Of course they offer a package for you to purchase the necessary equipment from them.
In the end, it's better than doing an actual in-person white card course, but they use deceptive strategies to draw in extra people, and force them to spend more money than originally advertised

upon receiving certificates they were sere with no protection (cardboard) in the envelop and were and bent and creased. Envolope did say PLEASE DO NOT BEND!!

It's been too long
That I can't get to complete white card until mid 2021 is just an astonishing joke

EOT are not fair regarding fees. After scrolling through their website a couple of weeks ago when searching for an online rsa course, i was led to believe i would pay a set amount - long story short i am paying more than expected. The final component of the assessment is an over the phone audio thing where i am expected to respond to two questions. I was asked one question. Answered it. Passed. Then was told by the assessor to book another time for second question - imagine weird kind of frown creep across my forehead. So i check avail time on their website to do this so i can complete this darn thing and i cant get anything for weeeeeeeks. My only option is to book whats called a 'priority' time costing more moola. This industry is super competitive and probs needs tighter Gov regulations.

I finished the Test within of 5 hours. This online course is very helpfully to learn the safety on working places.
The Service after the online assessment Test is really Bad.

Quite a long process, prepare yourself for a few hours to complete the initial 136 questions, put time and effort into your audio and video assessments, for the approval process can take up to 4 business days between each assessment, then if you need to resubmit any answers it can take that time again. If you need the whitecard in a timely manner I suggest upgrading your service to 'priority' so that you can book in your last assessment - the phone call at the end. Appointments to book in a phone call as at 15.05.20 were not available to a standard customer for a 2 week period with appointments only available to priority customers, there was no forecast after this time. Overall, you can complete this in a few days around work but it will only be efficient if you upgrade your service.

You have to pay before you complete the course. The virtual Bar and Audio assessment are after you pay. Then EOT take 3 business days to mark the Audio or you can pay a ransom to get it marked quicker. They sent me this email on the 3rd business day. "Unfortunately we could not review your recordings as they appear to be blank due to an unknown issue.
Please check your microphone settings or try with a different device to record your answers again ". This was a lie because they had passed marked 6 of the seven Audio questions. When I queried this they said oh just the last question was blank . So I rerecorded the answer and they failed me on it and made me do it a third time. Finally I got my Certificate after 5 business days

They say you can get a whitecard in a day. It has taken 2 weeks. You need to make an appointment for a phone via the phone and the person doing it is not curteous or polite and treat you as if you are inconvieniencing them. A big waste of two weeks and money. If you find somewhere you can do it in person them choose that over this company.

Did the RSA certificate and did the final audio questions five days ago and am still waiting for conformation of my exam. Have had two emails implying I havn't done the test yet after I did it three days ago and got an email advising me that my test had been received!