Kerstin K.

The process of obtaining my RSA through EOT felt frustrating and misleading and left me - dispite of having successfully completed the course - disappointed. The teaser of not having to pay until you finished the course is simply not true. After working my way through the 150 multiple choice questions, I was asked to submit payment. Which I cheerfully did, thinking this was it. Silly me. The most difficult part was yet to come: completing 5 difference case studies with 1-3 questions each which had to be answered by submitting a video of yourself demonstrating your actions. While technically it is pretty straight forward, but quite a few of my submissions were rejected, not only once but twice, after having been corrected each time. I suspect the feedback comes out of an automated programme (or by AI). There's no personal interaction, nor is there a helpline or an offer of assistance (only if you are having technical difficulties). My only explanation for the forwards and backwards was that the "assessor" didn't understand my accented English (mother tongue: German). Given the importance of what the RSA represents, I find this impersonal and misleading training platform discouraging.