E.ON EnergyReviews 113

After the winter period ended, that a lot of us have really struggled with because of the energy crisis. I rang EON to refund me the £380 credit I had on my account, now we're entering the warmer months and I use very little energy at the house. They told me that's fine, but will need an up to date meter reading before they can issue a refund… this was done immediately as I'm on a smart meter. I then received a mini statement on the account to prove my latest usage and was then told the refund will take 2-3 weeks. Fast forward 2 weeks and my money was still not in the account, so I contacted them again. I was told the money should be in my account within the next 7 days. I'm now at 4 weeks and contacted EON again, only to be told I can't have my money as they need another up to date reading on my account. What right do they have to withhold my money and expect me to beg for it back into my account.
The other thing to point out is that I had to increase my monthly payments, to ensure enough was being paid into the account, yet I'm still in credit by £100's already! Criminal behaviour and again shows how little this energy company think of their customer.

I understand that energy prices have risen but these people are ruthless. I racked up a lot of debt in 2021 and still trying to fix it in 2023! With little to no help from these guys. Not to mention I've repeatedly asked to make a payment plan that is affordable. They dismiss it. They estimate I use £3000 of gas a year alone which is rubbish. My meter readings are no where near that. Due to these estimates they won't come to a suitable payment plan. Overall frustration. They also keep trying ti take the entire debt from me every month despite telling them no. Affects me credit rating but they don't give a rats. AVOID. LIKE. PLAGUE.

Countless bad customer service experiences, then i used the ombudsman, you need to be organised when complaining. In the last 3 years 4 payments to me of around 50 pd each, 2 payments of 150,1 in the pipeline. Eon the gift that just keeps giving. Mike

Illegally broke into my property - do not use this company- appalling behaviour will sue this company -AVOID LIKE THE PLAGUE

My partner has a property which he lets out' when the last tennants moved out in late November' l contacted eon and switched the contract to us. I specifically told them it was a short term contract as we were going to redecorate and re let. Nobody was living at the property, no central heating was used only electric, when the decorating was taking place' which was only a few days a week. Meter reading were taken and given by photos and sent to eon, each month.
In February' three months later l cancelled the contract and received a bill for £1700, how can eon justify such overpriced bill for a few units used' my advice is don't use them.

EON.wow. They have excelled themselves in the worse customer service possibly experienced. This company refuse to open a complaint, refuse to respond to emails, refuse to do anything to help. I even emailed the CEO, and still no response. They lie on their website saying you can contact the CEO, their complaints procedure is also a lie as they don't follow it.

This E. O. N NEXT making their own RULE, there are making my life misery with there constant tharrassing demanding and almost forcing me unwillingly to swith to their smart meter, I complaint about their behaviour to so many of them several times but the result still the same!
I always pay my bill on time even though its 4 times higher now.
Ofcom, watchdog, and media should really take note of this bully energy firm E. O. N NEXT!

All good until you contact them to get your money back. My direct debit was way too high, they wouldn't hear it. I told them I literaly uninstalled radiators, they still didn't think it was worth rducing my direct debit. After a few months of convincing them they finally understood, and I also asked for my credit to be paid back to me (didn't know it was possible before). After a month without any communication (because of a "technical error"), I am told it was refused and I now due a cheque in (hold tight) 21 working days. So here I am, waiting for their next excuse.

My mother went in to a home in Nov 21, Eon continued to charge her direct debits, despite my providing meter readings and advising that the property was empty. Infact they increased the payment on two occassions. I have contacted them many times, I have complained many times. My oother died Jan 23 I advised Eon and requested a refund of the £1500 on her account which they had basically fraudlently taken, I provided a copy death certificate and provided all the information they requested. I have been promised a cheque twice, it is never sent. I contact them and thy once again request the same information I have provided several times previously. The staff are arrogant rude and frequently ignore emails. I have now contacted the ombudsman and intend to take on line court action, if the matter is not resolved, they are actuall that bad to deal with.

My house was empty for 8 months, I continued to pay my direct debit but no usage and they still demanded £47 final payment after my final meter reading. Gas from 19th Jan - 16th feb was £92! Man on the phone was adamant it was all correct so my house cost me at least £700 to stand empty. A new build energy efficient house, EON need new calculators and decent software for billing. I'm sure I'm not the first they have robbed blind. Would definitely not recommend these to supply your energy.

I took part in this Mondays energy saving event. They said I would get my results within 72 hours which I have not! I know I reduced my consumption by over 20%. You complain and they just close the complaint. My advice is avoid this company if you can.

We waited months to get an appointment to have a pay as you go meter fitted. Which they cancelled AFTER I had wasted almost 8 hours waiting for them and basically taking the day off. Rescheduling seems impossible. When we complained, the employee on the phone was shockingly rude and basically told us we can f*** off if we're not happy. Beyond disappointing.

I lost faith on Eon- Customer service and commitment to offer customer satisfaction is Zero. There is serious admins problem.I have been asking to alter my electric from inside to outside. Eon messed me up blaming admins error and other departments. Since October 2022, nothing happen, booking on 6th Jan2023 could not make when DNO is alterating the wire,rebook on 16th Jan, Eon turned up to wrong address,then booked me in Feb 3rd 2023 for correct address,next day they cancelled it again, now they booked me for 6th March 2023. Not happy at all!I am without power due to failure of Eon for nearly 9 weeks.How would you feel guys?They have gut to say if I dont take the booking now they want to refund it as they know if I leave it will take further 8 weeks to get a meter from another supplier. Disgusting, My contract with builder became invalid due to failure energy supply. I lost time and money!worst energy company I dealt with.Sorry--Sorry No rating at all!

Till order solar cell they replied mail but after placing order they just draging. Committed for 4 to 6 weeks but after 4 months there is no reply for mails or calls. Don't go with brand name. There are lot of companies will do best that their name is not familer atleast need to match the commitment.

E-ON are refusing to make refund of overpayment of £600. So far ten emails only two replied to. A terrible company. Effectively stealing our money. I have sent them all information asked for including photos of meters. They are a total disgrace and should be sanctioned by OFGEM. Gail.

WORST CUSTOMER SERVICE. NO UPDATE TO SYSTEM, TOTALLY IGNORED AFTER SEVERAL PHONE CONVERSATIONS AND EVEN AFTER SENDING RECORDED DELIVERY LETTERS TO BE SIGNED FOR TO HEAD OFFICE.NEVER HAD ANY PROBLEMS WITH PREVIOUS SUPPLIER

DO NOT USE; happy to supply all my info to someone who can help resolve.

Have been a prepayment customer with E.ON for more than 8 years. E.ON/ Energy revenue dropped a letter into my neighbours house in November of this year, asking if they can come and see my prepayment meter. I called them up asking for a weekend appointment - they said they would get back to me. Over a week later I came home from work and E.ON had broken into my home and removed my prepayment meter and installed another prepayment meter but at the same time stole my car keys and gate key. I have made no less than 30 phone calls to try and get to the bottom of why this happened, have been told so many different stories about why. The new meter in my two bed one floor house that I live in with a child who goes to school every day and I go to work every day is costing almost £400 a month after previously costing £60. I can't get any answers. I have gone to the ombudsman and they are currently looking through the case but my mental health had been so badly affected by what has happened. I can't sleep, I am a nervous reck and am still yet to get a clear answer as to why this has happened. I just need to know why they entered my home, what did I do wrong.
I have switched provider this morning because I can't keep on like this. I hate E.ON. They have caused me anxiety and stress that I cannot even put into words. Over the years they have done little things like send me text telling me to top up even though I already had and sending me bills even though I have prepayment but that has all been resolved or pretty much ignored as prepayment made me feel more in control of my bills but this last month has been a nightmare - avoid them like the plague.

Terrible company. I've not used their service for years yet they keep sending me a bill every month despite the meter not changing.

Npower customer till 2019 when taken over by eon. Quickly jumped ship due to APPALLING customer service, bad billing. I moved in June this year. Today I received a letter from a debt collection agency for an unpaid eon debt for the period 24th 11th 2012 to 31st 12th 9999, because according to eon my account is still active. I pointed out I was with npower in 2012, ended the call and double checked my facts then called back. The second agent I spoke to told me the bill was for the period 28th 5th 21 to 17th 8th 22.28th 5th 21 I was with SSE, and I moved on the first of June. I'm on hold with eon as I write this review.