E.ON Energy

It is almost impossible to communicate with them. Oh yes they provide a "contact us" section, but when you click on it all you get is FAQs and a number of topics which in many cases simply do not correspond to the reason why you want to contact them. Yes there is a telephone number, but that only operates on weekdays and even then during ridiculously restricted hours which for working people aren't convenient.

Eon Solar are totally useless. Quoted back in Feb 2022 for an install that I was told would be in early summer. Finally, I was told that it would be Aug. Scaffolders put scaffolding up the day before and damaged my guttering. On the day of installation I was told that they don't have the kit and that they needed to order it! Finally after three months of their Customer Complaints department not doing a thing despite numerous calls I managed to contact the original manager and he got the scaffolding removed - no repair to my guttering in sight.
Oh yes and still no solar, or even feedback to confirm when it will be installed.
I'll be contacting Ofgem re this as I want my guttering repaired, compensation for the missed savings of solar and the effort that I have had to go to in order to get a response.
I strongly recommend avoiding this company, especially as they outsource the actual installation. Whats the point in dealing with useless middlemen?

This is the worst company I have ever dealt with. Over an hour on hold each time I call, now totalled to over 8 hours on hold. They are charging me over £42 a month based on a smart meter reading for AN EMPTY PROPERTY with no appliances in it whatsoever. And they cannot tell me why. Just for comparison, I also run an occupied 10 room property for an average of £35 a month with a different energy company. EON is just the worst company ever.

Impossible to contact them by phone. When they finally answer, customer service reps are poorly trained and unhelpful. On the plus side it appears there is no downside in simply not paying one's bill.

Scum of the earth, fleecing customers whilst taking record profits. We're all paying for the bosses new yacht whilst people are starving and going cold because of companies like this. Greedy and disgusting breed of people.

Due to a fault with the meter I have been left 4 days and nights without electric,. It means every night is it in the cold and dark and cant watch telly or cook food, I have contacted them by email and phone and Facebook and twitter and they will not help

The faulty meter is MPAN is **************. The help desk on do nothing and avoid answering and say come back with more information so i give them more information and they do nothing. I am about to spend another night in the cold and dark and they show appalling customer service and simply mean when if they did something it is not necessary

Eon are a blooming joke. Can never top up my gas and electric with out hassle. The app is useless and the web site works for a little while then dosent work. Wish i could leave them but way energy is at the moment would be so hard to choose. I pay buy pay as you go and on a smart metre. I didnt even want to go on smart metre but got told i had to by eon. If you can stay as far away from eon as you can. Wish i had stayed with my old supplies with key and card metres

This E. O. N NEXT making their own RULE, there are making my life misery with there constant tharrassing demanding and almost forcing me unwillingly to swith to their smart meter, I complaint about their behaviour to so many of them several times but the result still the same!
I always pay my bill on time even though its 4 times higher now.
Ofcom, watchdog, and media should really take note of this bully energy firm E. O. N NEXT!

Till order solar cell they replied mail but after placing order they just draging. Committed for 4 to 6 weeks but after 4 months there is no reply for mails or calls. Don't go with brand name. There are lot of companies will do best that their name is not familer atleast need to match the commitment.

I was happy with the company up until the end after I needed to cancel my account as I was moving out of the country. Then they became the worst nightmare. I submitted a meter reading as they asked, but Abida from eon wasn't satisfied with any of the meter readings I sent. Instead of explaining what they were looking for, Abida just offered to estimate the reading. After four back or forth emails, I still don't have any explanations on what they were looking for.

On Christmas eve 2020, Eon have decided to take a 2nd direct debit from my account without my concent and don't plan on refunding me until 29th December.
I was going to do my Christmas food shop today, but Eon have taken my last £100 so they have pretty much ruined my Christmas. To make it worse, I was hung up on twice when trying to call and get some answers, I am going to cancel my direct debit and leave asap, just think off all the thousands of people they've done this to on Christmas eve, and all the interest they will be profiting from from illegally taking money off their customers. I've never been so appalled and upset, feel utterly violated and robbed.

My mother went in to a home in Nov 21, Eon continued to charge her direct debits, despite my providing meter readings and advising that the property was empty. Infact they increased the payment on two occassions. I have contacted them many times, I have complained many times. My oother died Jan 23 I advised Eon and requested a refund of the £1500 on her account which they had basically fraudlently taken, I provided a copy death certificate and provided all the information they requested. I have been promised a cheque twice, it is never sent. I contact them and thy once again request the same information I have provided several times previously. The staff are arrogant rude and frequently ignore emails. I have now contacted the ombudsman and intend to take on line court action, if the matter is not resolved, they are actuall that bad to deal with.

Keep away from this company because even though you have paid all your bills they still put a 6 year impact on your credit report!

WORST CUSTOMER SERVICE. NO UPDATE TO SYSTEM, TOTALLY IGNORED AFTER SEVERAL PHONE CONVERSATIONS AND EVEN AFTER SENDING RECORDED DELIVERY LETTERS TO BE SIGNED FOR TO HEAD OFFICE.NEVER HAD ANY PROBLEMS WITH PREVIOUS SUPPLIER

DO NOT USE; happy to supply all my info to someone who can help resolve.

Massively scammers. My bills every month have huge differences with prices. I have no idea how they calculating. Now for one month i had to pay 320gbp. I forced myself to switch off completely gas boiler, apart from that it is bearly even used ive been charged for it 130gbp and i cooking like 3 times at week. Differences in prices are 100 or 200gbp and usage is almost simillar every month. I hope someone will take them down in future.

I tried to complain about a high standing charge they had put me on and it took 3 months to resolve.
They have no customer service whatsoever.

Company which leaves 960 flats with no heating for several days with temperature -3 outside without providing portable heaters
Great company indeed, lol

After the winter period ended, that a lot of us have really struggled with because of the energy crisis. I rang EON to refund me the £380 credit I had on my account, now we're entering the warmer months and I use very little energy at the house. They told me that's fine, but will need an up to date meter reading before they can issue a refund… this was done immediately as I'm on a smart meter. I then received a mini statement on the account to prove my latest usage and was then told the refund will take 2-3 weeks. Fast forward 2 weeks and my money was still not in the account, so I contacted them again. I was told the money should be in my account within the next 7 days. I'm now at 4 weeks and contacted EON again, only to be told I can't have my money as they need another up to date reading on my account. What right do they have to withhold my money and expect me to beg for it back into my account.
The other thing to point out is that I had to increase my monthly payments, to ensure enough was being paid into the account, yet I'm still in credit by £100's already! Criminal behaviour and again shows how little this energy company think of their customer.