EntirelyPets

I have been a loyal customer of Entirely Pets for 10 years. Having adopted a special needs pet with multiple medical issues, their prices were the best. However, this last order was incomprehensible. They put a portion of my order on AUTOSHIP without my authorization. The Autoship was NOT on my order confirmation i received via. The only way i found out is that i received a shipping confirmation today for things i did not order. I know for a fact i did not sign up for Autoship... Not one merchant has ever been authorized to charge my card for a an item or service automatically (i dont believe in it) AND... my dog could not possibly eat the amount of treats in a month they it was setup by me as AUTOSHIP. Their email shipping confirmation for the AUTOSHIP order did not have any prices as to what my cc was charged. Very shady. They REFUSED to issue a call tag... then they told me they are going to go back and charge my cc for the order I placed the month before, since i got an AUTOPAY discount on that order they were taking it back! I will take this up with the dispute dept of my credit card company. I spend close to 500 bucks a year with this company and am happily taking my business elsewhere. Who sends an email confirmation for one dollar amount, but charges your card for something different? UNETHICAL. STAYYYYY FARRRR AWAY!

Be aware of this company! I received half of what i ordered and when i called to ask WT? I was greeted with disrespect, defensiveness and over all bad customer service. It was bad enough, that 10 days after placing my order, i found out they * misplaced * or *forgot*my order but to be treated like i had done something wrong after spending $200.00 USD funds ( i am from Canada) was surly my breaking point. After speaking with the ignorant manager i was told they didn't even have the items i ordered in stock at this time, too bad- so sad was his attitude! Nor was there any mention of a refund or an apology. These Items were intended for Christmas and after spending time on this Entirely Pets web site picking out all that was wanted for my family/friends doggie gift list, i wasn't happy. Luckily for me half my order arrived but when i called to speak to this company about the expectation of when i could expect the rest of the order, a young women told me, not only did i not have any of these items in my cart on hold pending but i had not even ordered them at all. Thankfully i have the computer print out of exactly what i did order and so to be told i never ordered these 10 missing items was beyond my capability of understanding how this company could still be operating. This women decided arguing with me was pointless and asked if i wanted to speak with the "manager" and put me on hold waiting for him to pick up the phone. However after several minutes, the phone was simply hung up, i have no doubt this inapt manager did not want to talk to me again. Thankfully i went through PayPal ( best way to go for online shopping) and have opened a case, considering i am owed over $100 CAN, i am not letting this company get away with that. I have a feeling they advertise and put great sales on the internet but simply can not fill the orders and are not professional enough to handle the irate/disappointed customers. I will never do business with this flaky, unprofessional company again, and i would strongly advise anyone, to procced with great caution if you choose to do so.

Long story short, I confirmed and submitted an order with a 15% discount. They charged me the full amount instead, which made the order more expensive than where I'd usually get it. I immediately emailed them to correct it. No response. A week later I followed up. No response. I sent a 3rd email to cancel the order altogether since they were shady in two ways at this point. No response. I called, and the phone would make an off the hook sound half the time. Then the other half it would go to a recording that said to please hold, no matter what time of day or night, and nobody would ever answer. The Chat link on their website didnt do anything. After over a month I still had no product and no communication. At 2 months they sent an automated email saying my order had been shipped. TWO MONTHS? These are prescriptions! You can't just send them whenever you feel like, especially after clearly receiving multiple emails that you overcharged and to cancel altogether. I had to file a dispute with my credit card to get my money back, and return the box to sender unopened. Still no responses to new emails. Still no phone lines that were answered. AND when logged in, there were no orders listed in my history at all.

Now, a year later, I got a fraud alert from Chase, and email alerts that they're faxing my vet. They've tried to ship me the entire order again and tried to charge me again, despite no way for them to be contacted. I had to mark it that it was, indeed, fraud, and close my credit card account. This is a garbage company you should never ever support even if you've been one of the ones who had luck getting what you ordered and being charged correctly, because this company has no morals, and should not be in business. Oh, btw, finally got through on the phone line. The woman ignored everything I said about the history of this account and tried to just blame me for having autoship on from my original order. Right-- the order you ignored all 20+ emails and phone calls to cancel, the order that was returned to you. The order that was disputed and charged back. The order on the account that you erased all history of and left me no way to cancel on my own OR with your help. Scammers are scum.

Do not order anything from this site! I ordered from them and got several emails that my card had been declined. According to my bank they got their money. I had to email them 2x before they finally got back with me. It says they will respond within 24 hours. In the 2nd email I told them if I didn't get a response I would go to my bank and dispute the charge. At this point it had been 2 weeks since I placed my order and paid for it as well. They responded saying that my order should ship soon. I emailed them the 3rd time telling them to cancel the order and refund me for the product and the 5-8 day shipping fee. That was last friday. I received the order Monday in an overnight shipping package they had sent out Saturday. I just got a response this past Friday (a whole week after I emailed them to cancel the order) that I should have already received my order on Mon 10/19 and offered to give me the 10% off my next order! Real cute guys, like i would ever order anything from this site again after all of this to get my 1st order. The product really helps Gunther with his hips and there are plenty of other websites out there I can order it from. Due to their horrible customer service they lost me as a repeat customer, someone who would be ordering from them once a month until Gunther is gone. Please don't order from them and share with anyone who has pets. Had they gotten back to me within a reasonable amount of time about my concern with them charging me and saying they didn't receive payment and sent out my order promptly I would understand. Mistakes happen, but having to wait weeks and then when I say screw it just give me my money back they immediately overnight it and then email me a week later and tell me I can pay to send it back if I want a refund. That is ridiculous! At the very least they should have refunded my shipping! I paid for 5-8 day shipping not 3 weeks shipping! Sorry for the rant, I've just been so frustrated dealing with these idiots the past month and wanted to save someone else the headache of dealing with such an unprofessional company. The end!

I don't write reviews unless it is awesome or down right dangerous. This review is being written due do the danger of this company. Here are the highlights.
10/30 Tuesday - Ordered cancer medication
11/5 Monday - Credit card charged $530.00. I was told in August that the credit card will not be charged until the product is shipped. My though was great! I should have the medication by the end of the week.
11/9 Friday - E-Mailed Company to check on the shipment, as i had not received it, and to ensure it was sent and when it was send since the credit card was charged. NO RESPONSE!
11/ 13 Tuesday - Called them on to find out when the medication was sent since it's been 9 days since the credit card charge.
ONLY TO FIND OUT IT WAS NEVER SENT. THE MEDICATION IS ON BACKORDER AND THEY DON'T KNOW WHEN THEY WILL RECEIVE THEIR NEXT SHIPMENT.
Yes they apologised but that doesn't help me or my beloved dog with her cancer.
They said that they will credit back my card... DUHHH but couldn't tell me why it was charged in the first place. It is worth the extra money to have your vet secure the necessary medication if it is needed. Vets need to make a living too. Lesson Learned.