EntirelyPets

Ordered Wed evening-next day didn't get a shipping confirmation-called Friday-said it was being packed it would be here by Sat. Saturday nothing. He said if it wasn't here by then they'd probably give me the shipping cost back. Called Sunday-rep said they don't ship in 1-2 bus. Days because they give themselves 3-4 days to process before shipping. I asked why they have 1-2 day shipping when every other company says that and means just that and follows through. Went round and round. She said they have it listed on their page-I didn't see it if they do AND why say 1-2 days if you can't do it. Called Tuesday-person said they were the shipping manager-he said I paid too much for shipping and that he'd let the business office know-he also said he'd give me a call back in 5 minutes. No phone call. I call the next day-weirdly he answered again. If he's the shipping manager and this is a big operation in Union City Ca (the San Francisco Bay Area near Oakland and Silicon Valley) then how does he have time to always be the one answering the phone? Made me suspicious. Also, he had said he'd listen to my phone call that they had recorded. It's illegal to record people without letting them know-they may have changed it since I let him know this-but on all of my calls to them they said-"I'll listen to the recording". I was starting to get mad by this time with how they were obviously making promises and not following through. I called again and he said it had been shipped out finally. I bought a 1-2 day shipping on Wed evening which didn't arrive until the following week on Thursday. It was an expensive refrigerated medicine. I bought from them because they were $20 cheaper per bottle than competitors. Now I'm wondering if they buy overstock which has been left out in inappropriate temperatures. I don't even know if it's cultures are still alive if it was left out. He said that I had been overcharged for shipping and that someone would get back to me to refund the over payment. Nothing. I don't trust them and will never buy from them again. Horrible company. This is the first bad review that I've given any company. I started imagining they may be working out of a house that they've rented in Union City with overstock from big companies or returns. Nothing but scammers. Don't buy from them. Glad I didn't use my personal credit card to pay them.

We've been buying these for the last year. So far we're impressed with the value and quality of the tags. They are light & pliable no pests thus far.

I read both positive and negative reviews, but decided to give them the benefit of the doubt. BIG MISTAKE! I ordered an equine product from them. I was never told that it shipped directly from the manufacturer, but that I would receive the product within 5-7 days. After 5-7 days, I called several times and was told that the product would arrive shortly. 14 days later, it still hadn't arrived. I called and spoke to a supervisor who told me that the item was back-ordered and would be shipped from the manufacturer. Since I needed the product, I cancelled the order and was told I would get a refund within 48 hours. Numerous phone calls were made when my money wasn't refunded. Finally, I spoke to a different supervisor who told me the 1st supervisor never submitted my refund request. The 2nd supervisor made a refund request and I finally received a refund over 14 days after the original request. The customer service is NON-EXISTENT with this company. Do yourself a favor and do business with someone else (unless of course you want to be given the run-around).