EntirelyPets

The product was much for affordable than other sites. Easily met the free shipping minimum. Fulfillment and delivery was a bit slow. The minimum delivery option sat for carrier pickup until the very last day and then was delivered. Despite that, it did meet the estimated delivery window but don't hope for it at the earliest day. The product came in good condition. All in all, it was a successful purchase and will use them again.

I ordered product, they took the money out right away, but the product I ordered was removed from the order history, and when I call the customer service number *******967 from the web site, this number is not working.
I clicked the BBB logo, surprise they are not accredited by BBB, this should not be on the site, it is really just a LIE.
I am trying to get my money back, not holding my breath. I have filed a dispute with paypal. I would suggest going anywhere else just not here. The 5 star rating comes from a site you have to pay to be allowed to add a rating, I think this is all false rating there. Pleas stay do yourself a favor and look elsewhere.

Most incompetent company I have ever dealt with. I placed an order 2/28. On 3/19, I contacted them. My whole order was on hold for 3 backordered items. I was told they could send the available items for an additional 3.00 charge. I said
OK because I needed them for Easter. I STILL have not received my items (4/22), despite several phone calls. And I just got my credit card bill, and the SOBs charged me! Never again will I order from these bozos.

They send wrong items, and it takes months to get a return shipment label. Then, they can't tell you if or when you'll receive the correct item.

When you place an order, it takes 10 days for them to notify you that they can't fill the entire order, with no valid explanation as to why.

If you call them in the morning, you get put on hold, which is okay, except that after holding for a while, the line disconnects. This happens over and over, so you never get to speak with someone.

If you call them in the afternoon, a recording says to leave a message and they'll return your call. They never return your call, no matter what message you leave, and how many times you leave it.

Utterly and bitterly disappointed in website and difficulty ordering. Did not seem to be always a problem. But lately it is every time. C/S reps courteous but often struggle to explain and address problems. Asked SEVERAL times to speak with manager who could not take time to talk to a customer because "He was busy". He/she had the rep (who sat next to the manager) relay the info so the rep could "answer". PATHETIC AND UNACCEPTABLE! My advice... upper management should take a good long hard look at the employees they have representing their company.

I placed an order and received two of the four items, paid for all of them and 2-4 day shipping. I need the medication ASAP and the money to order from another vendor. They will not respond to emails, and I have been on hold for up to 30 minutes nearly daily for two weeks. I have used this company in the past and have never had service or communication issues. This is significant and I wonder if the company is going out of business. I either want the other half of my order sent ASAP or my money refunded ASAP. Communication of any kind would be great.

I placed an order over two months ago and it shipped part of it three weeks after I placed the order but I am still waiting for the rest. Two months later. I have emailed multiple times with no response and the items that have not yet shipped (two months later) are still available on the site. The order number was: SOHP*******. This used to be a good company but it has really declined and is borderline fraudulent.

Ordered 3/4/2020. (Before COVID-19 shutdowns). No shipping updates; No response from email follow ups. Received partial shipment. No word on the other part of my order ($80). Zero customer service response to email follow ups. You are drawn to purchase from them because of a few dollars in savings. Savings does not do any good when you do not receive the product you order. Avoid the hassle- now I have to file a case with credit card company and BBB.

(Note: All of This was all before COVID-19).