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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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It was good but my rental had 2 back lights out I found out later on.
Initially I was pissed because when I booked a full size sedan I was given a prius, but the service to get me into what I booked when I went back was above par
Everything was on point and the best thing is that let you use ur debit card
Great customer service,I like about the company service.
In four tries they could never give me a relatively new car in good shape.
Very friendly staff and they were flexible when they didn't have the vehicle I had reserved
We were able to rent a car in an emergency situation that met our needs. Changing the return date was easy through a message sent by Enterprise.
Customer service manager was outstanding service provider.
Once I located the address (!) the rental process was very satisfactory
I recently had a rental experience that, unfortunately, did not meet my expectations. The vehicle was not cleaned to a satisfactory standard, as I found a knife left inside the car, along with noticeable dog hair and sunflower seeds scattered throughout. While I appreciate the overall professionalism of the service, I was disappointed by these cleanliness issues. I hope future rentals will maintain a higher standard of cleanliness and attention to detail.
Fast and loveable staff! Checking in and checking out was completely seamless. No hassle and I did not feel the anxiety that normally comes with car rentals. I really enjoyed this experience.
I've used Enterprise before and have always found the staff to be professional, efficient and friendly. You guys are my "go to" when I need a car.
Had rental almost 30 day & when needed to extend rental it was super easy! Every person was so kind, extremely helpful. Vehicle was clean. Store was clean. 10/10 definitely would use them again!
Whenever I needed help with anything I was well taken care of. Great customer service!
Great customer service! Employee was so helpful and kind. The car was reliable and drove well in the snow
It was very good I enjoy Mt trip to kansas even the weather was not good but the was very good with a good tires
My overall experience was great. It was a very smooth transition from start to finish when running the vehicle.
Fabian, Angelica and Jesus are awesome! They are helpful and provide prompt service!
All of the staff were helpful, polite, courteous, and knowledgeable. It is always a pleasure doing business with Enterprise Car Rental
I had a hassle-free experience renting from Enterprise and Chris, the employee who waited on me, was extremely pleasant, quick and knowledgeable and is a real asset to Enterprise. It's hard to find employees in today's world that are pleasant and knowledgeable in their jobs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members