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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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It was great and Good as always! 3/24/25 ……………………………Thanks
Fastest, friendly and knowledgeable rental experience we have had. No doubt we will be using Enterprise Rental Car alwayz
Courteous and helpful attendants. Thorough on car inspection prior to rental.
Loved the vehicle they put me in. Entire process was easy with insurance and Enterprise.
Great service from check in and returning the vehicle. Plus the value of usage for the vehicle was extremely reasonable.
GREAT SERVICE! The staff was efficient, cordial, considerate, informative,etc.
GREAT SERVICE*GREAT SERVICE
I had a great experience at the Parkersburg location, plus, I got a comedy show for free while I waited for my husband to pick me up after I returned the car. Customers are hilarious, and the staff did a great job dealing with their buffoonery. For example, no, you don't actually get the same car that was in the picture of the vehicle class you reserved.
Staff was so considerate. Prices were reasonable. Have dealt with other rental car companies. This one is the best.
When I first arrived there was no rental car available after they told me I needed to come in at that time. I was given a car for less than a week and then received a call that it was sold and I had until the end of that day to drop it off. I am a part-time employee and full-time student, so I had to miss class to be able to do this. I was then given a replacement in which I received a voicemail explaining I was over my rental agreement and they had been trying to contact me, I have no record of any missed or taken phone calls or emails since February 3rd, and that I was going to have to pay for a car that I didn't know had an expired lease. When I called to inform the front desk I was on my way in to return the car and that I had a card ready to be charged, I was informed that they received a call an hour after mine clearing the charges and failed to inform me once again.
I reserved a minivan weeks ago and was told it's not available when I attempted to pick it up. Now I'm left scrambling for other options. What do you call someone who offers good and services he can't fulfill? A scammer. That's exactly what Enterprise Rent-A-Car is, a scam. This is the type of scammy business that will rent you Airforce One if you ask for it. Reservation means nothing to them; they don't even understand what it means to reserve something. It's first come first serve, don't even bother with reservations, this is basically what the agent told me. If you need reliable car rental from companies that actually understand what it means to reserve something and that actually fulfill reservations, don't bother with Enterprise Rent-A-Scam.
It was high energy and it felt like I new the people that were there working. Vary professional and prompt.
Great team!
Awesome! Best customer service ever. Mr Daniel provided us with the best customer service with the upmost friendly attitude
Experience was great customer service awesome. I will very recommend enterprise to all my friends if they are on vacation and in need to rent a vehicle
Everyone with whom I came in contact were helpful, positive and knowledgeable.
I have been running for about 6 months from Enterprise for the entire time I'm in the whole month I just keep getting a different car every month last month they gave me a car that had no way to charge your phone no joke you had to run it through the Bluetooth speaker to get it to charge and it barely works I haven't had over 50% charge since I got the car my 30 days were up so I decided to go back I had already put a reservation in two weeks ago for the car and when I get there he tells me I have to take the same car which is not what I paid for he told me if I didn't take it I wouldn't have a car so I was forced to take back the piece of s*** they gave me so I would have a car so I'm documenting everything recording everything and keeping track of everything so I can pursue further
Omari was friendly, professional and represented the company in a awesome way. My return experience was also great checking in the vehicle.
Easy process. Good people. The vehicle I was originally given wasn't up to my liking but Jarnell quickly got me into something I was able to enjoy.
Needed more complete information about operations of the car ….radio, gas. Gauge…window openings…seat settings etc. it was a guessing game for me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members