On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Car was great once I finally got one and got the marijuana smell out. Staff was nice but there are never enough workers or cars available at this Enterprise. I feel bad for the employees.
Easy in and easy out from beginning to end. The car was efficient and clean.
Great selection of vehicles
Very clean vehicle
Friendly, helpful employees
Great experience in a stressful moment. Ogden, UT Team... terrific job!
Customer service is always great and fast, and the rental price is very competitive with other car rental places. We will always choose Enterprise for our rental needs.
In and out, Professional, great price and customer friendly!
The friendly employee's made it an easy experience.
Staff was very helpful, the car was in very good condition, prices were competitive.
I had a very good experience and was well taken care of by the staff
Highly recommend Enterprise Car Rentals. Wonderful employees. Very efficient, we were on our way in a clean rental in no time. Ty
Originally had a one way rental and ended up changing, customer service on the phone never came back to me. But David from the branch took over and fixed it all! Quick, efficient, kind and most importantly fair. Never made me pay for anything extra and fixed the entire reservation for me so it would fit my new updated situation. Thank you David!
Customer Service was excellent with pickup and returning. Everything was straight forward no jumping through hoops!
I had great customer service from the team in Christiansburg, VA, they provided the best quality service and you can get the SUV of your choice! Thank you!
Always a great friendly and professional experience!
I made a few calls and every time the staff was friendl, helpful and courteous and concerned about meeting my needs even when my reservation plans changed.
Great experience people were very friendly cordial and kind and easy to work with everybody was respectful and really helpful and very nice I really enjoyed and appreciated my experience with your employees and your business company
Ivan was very professional and helpful he made the experience easy
Very friendly and helpful staff. Have rented vehicles multiple times. This place by far exceed our expectations. Will definitely be going back in the future.
Always friendly and usually willing to try and accommodate short notice changes. They try to get you in and out as fast and best they can. Great customer service!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members