Enterprise Rent-A-Car
business logo of Enterprise Rent-A-Car

Enterprise Rent-A-CarReviews 1,247

4.4

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Pennsylvania
1 review
0 helpful votes
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Super efficient, ez online forms, quick in/out at location, great hospitality

Date of experience: April 5, 2025
Support T. — Enterprise Rent-A-Car Rep
9 months ago

M, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella

Florida
1 review
0 helpful votes
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The rental was booked through Volvo & everyone I encountered during the process of picking up the car & returning it was efficient. When I returned the car arrangement was made to get me back to Volvo so that I could pick up my car.

Date of experience: April 5, 2025
Support T. — Enterprise Rent-A-Car Rep
9 months ago

Thank you for your fantastic review, Sharon! We’re thrilled to hear that you had a smooth experience with our team during your rental. Your feedback motivates us to keep delivering great service. Looking forward to your next visit! - Isabella

Utah
1 review
0 helpful votes
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Great staff, good service, easy to work with! Got the type of car I needed.

Date of experience: April 5, 2025
Support T. — Enterprise Rent-A-Car Rep
9 months ago

Thanks for your fantastic review, Bob! We’re thrilled to hear you had a great experience with our team and found the perfect car. Your satisfaction is our priority! - Isabella

California
1 review
0 helpful votes
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My experience has been always good. I always get the attention the right Customer Service the right price is right. I'm really happy with enterprise.

Date of experience: April 5, 2025
Support T. — Enterprise Rent-A-Car Rep
9 months ago

Hi Alejandro, Thank you for your fantastic review! We're thrilled to hear that you've consistently had a great experience with us. Your satisfaction is our top priority, and we appreciate your support. Looking forward to serving you again soon! - Isabella

Illinois
1 review
0 helpful votes
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A great experience dealing with Enterprise. A nice clean car and pleasant people to work with.

Date of experience: April 4, 2025
Support T. — Enterprise Rent-A-Car Rep
9 months ago

Hi Paul, thank you for the fantastic feedback! We're thrilled to hear you had a great experience with us and enjoyed our clean cars and friendly team. Your satisfaction is our top priority! - Isabella

New York
1 review
0 helpful votes
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Professional team; prompt service; clean car and overall great at experience

Date of experience: April 4, 2025
Support T. — Enterprise Rent-A-Car Rep
9 months ago

Thanks for the fantastic feedback, John! We're thrilled to hear you had a great experience with our team and enjoyed the clean car. We appreciate your support and look forward to serving you again! - Isabella

Washington
1 review
0 helpful votes
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Rosa was great
April 3, 2025

Rosa was great. Friendly and courteous. Answered all of my questions and offered to find solutions for options that weren't currently available. I really appreciated it.

Date of experience: April 3, 2025
Support T. — Enterprise Rent-A-Car Rep
9 months ago

Thank you for the wonderful feedback, Larry! We're thrilled to hear that Rosa provided such excellent service and support. Your appreciation means a lot to us. Looking forward to serving you again! - Isabella

New York
1 review
0 helpful votes
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Main reason for 3 stars was the condition of the cars we used - all head check engine lights on. Our confidence driving in a place we were not familiar with added a lot to our anxiety. Calls for help were unanswered. All this did take significant amount of time from our vacation unfortunately. Please be sure to run the cars a bit before venturing out long distances with them.

Date of experience: April 2, 2025
Michigan
1 review
0 helpful votes
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Started off on a bad note but turned around with the professionalism of Kayden from Alexandria. He deserves recognition... thank you.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
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Staff always professional and courteous - great selection of vehicles - easy check in and out process - App is very useful - overall great experience!

Date of experience: April 2, 2025
New York
1 review
0 helpful votes
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Staff was knowledgeable, quick and made the entire process painless. I was in and out. Definitely recommend the Oneida, N. Y. Branch.

Date of experience: April 1, 2025
Indiana
1 review
0 helpful votes
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I would use enterprise again
April 1, 2025

I would use enterprise again. My appointment was punctual. Ray was great resourceful, and very professional.

Date of experience: April 1, 2025
Virginia
1 review
0 helpful votes
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Very easy
March 31, 2025

Very easy. Convenient. Helpful. Personal. Understanding.

Date of experience: March 31, 2025
Missouri
1 review
0 helpful votes
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I was given a car that did not work very well. A flapping sound started under the hood on the passenger side when I got to 40 mph. It would start and stop a couple of times on my short route to and from work. The windshield had a soapy film on it making it difficult to see out.

Date of experience: March 30, 2025
Minnesota
1 review
0 helpful votes
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I needed a rental cause my vehicle was having some body work done. My insurance agent set it up and I loved the ease of both pick up and drop off. Had the rental for the week cause I don't have a second vehicle and needed to get to work. Staff was kind and friendly.

Date of experience: March 30, 2025
Michigan
1 review
0 helpful votes
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Fast and super easy
March 30, 2025

Fast and super easy. Used miles from credit card. Had a great BMW that was easy to drive, nice, and great on gas.

Date of experience: March 30, 2025
Maryland
1 review
0 helpful votes
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It was so easy to get to the RSW airport rental area, get the rental, return the rental and all down with the best customer service!

Date of experience: March 30, 2025
Mississippi
1 review
0 helpful votes
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Great fast and smooth
March 30, 2025

Great fast and smooth. Could not have been at a better rent a car place.

Date of experience: March 30, 2025
Tennessee
1 review
0 helpful votes
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My vehicle was damaged, so I had to drop it off at a body shop. The enterprise agent worked with me to pick me up from the body shop, and was able to do so at MY convenience. Also, I needed a specific type of vehicle and after explaining my situation they were able to give me exactly what I needed. They were pleasant and incredibly helpful in a stressful situation.

Date of experience: March 30, 2025
Texas
1 review
0 helpful votes
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I had a great experience at this location. The car I reserved hadn't been returned and Manase Mose went above and beyond to help me get the right car. He called another store and had an employee go pick it up. The drop off was great. I feel like everyone genuinely cared and wanted to make sure I had a great experience. You really don't get this type of customer service anymore and I am so thankful!

Date of experience: March 30, 2025