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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I went and talked to the gentleman, he recommended to me what I needed. I rented it and everything turned out great. Thank you!
My experience was five star plus best rental company ever. The staff were awesome, polite, and very efficient.
Both the pick up and drop off of the vehicle was very quick and easy. The staff was very helpful, and the location was easy to find.
Good Service well certified a nice car and good service I would recommend people to rent from enterprise
I really like using Enterprise Car rentals. Their office on Sheridan drive in Amherst, N. Y. is very clean. There staff are always very courteous and extremely professional.
Amazing and respectful young men, helped me certain needs and concerns. Thanks again
Awesome as usual. Always appreciate their prompt service
My rental car was there before I arrived at the Body shop.
T was EXCELLENT. He assisted me to my vehicle in that I'm wearing a medical Boot. He was patient while I called State Farm for an issue that was later resolved by Jason/Jaden District manager for enterprise.
Thank you
Hi Shirley, thank you for sharing your experience! We're thrilled to hear that our team provided excellent assistance during your rental process. Your feedback means a lot to us, and we're glad everything was resolved smoothly. We look forward to serving you again! - Isabella
My overall experience was fine, my only complaint was that our car wasn't cleaned out before it was given to us.
Thank you for your review, Chastity. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
I stated my experience in the previous link. It was excellent in every respect!
Thanks for your fantastic feedback, Martha! We're thrilled to hear you had such an excellent experience. Your support means a lot to us! - Isabella
My experience at the flourtown location was a very good one. Service was great. The car was practically brand new. Definitely will be renting from this location in the near future
Thank you for your fantastic feedback, Jeffrey! We're thrilled to hear you had a great experience at our Flourtown location. We look forward to serving you again soon. Safe travels! - Isabella
Friendly, great customer service, all around good company. We only use Enterprise North Frazier location. A good experience every time I need a rental.
Thank you for your wonderful feedback, Sarah! We're thrilled to hear you consistently have great experiences with us. Your support means a lot to our team. Looking forward to serving you again! - Isabella
Great customer service staff was very polite. Would choose enterprise again. Awesome job guys.
Thank you for your fantastic review, Manuel! We're thrilled to hear about your positive experience with our customer service team. We appreciate your support and look forward to serving you again. Awesome feedback! - Isabella
Very knowledgeable and quick response.
Was able to walk in and within g 15 minutes walked out with a rental car.
Thanks for the fantastic feedback, Chris! We're thrilled to hear you had a quick and smooth experience with us. Our team is always here to help you get on the road fast. Safe travels! - Isabella
Rick, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Great customer service. Friendly helpful personnel. Easy pickup and quick easy return. Great vehicle. Will definitely return for next rental.
Thanks for the wonderful feedback, Jaimi! We're thrilled to hear you had a positive experience with our team and enjoyed the vehicle. We can't wait to welcome you back for your next rental! - Isabella
Great support staff. The rental processing was quick and efficient. The rental car was the perfect fit for my families needs.
Thank you, Dave! We're thrilled to hear that our support staff made your experience smooth and that the rental car was just right for your family. We appreciate your positive feedback and look forward to serving you again! - Isabella
I recommend that in the future, when renting out vehicles with existing damage—particularly those with significant body damage such as dents in the rear quarter panels or passenger-side dings—your process include photographing the entire affected side of the vehicle, not just close-ups of specific damaged areas.
Last week, I returned a rental car that had noticeable damage on the driver's side rear quarter panel at the time of pickup. During the walk-around with your assistant, neither of us identified any damage to the driver's side door, likely because it was located below typical eye level and wasn't immediately visible. However, upon return, I was informed that this area had new damage, which I strongly disagree with.
I suggest revising your damage documentation policy going forward: either avoid renting out vehicles with pre-existing damage or ensure thorough and clearly labeled visual documentation of all damaged areas. This would allow for a more accurate comparison at the time of return and reduce the potential for disputes.
Thank you for your review, Perry. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Great service by caring employees. Car was clean, well maintained and comfortable. Enterprise always takes good care of us.
Thank you, Mary! We’re thrilled to hear you had a great experience with our caring team. We appreciate your kind words and look forward to serving you again! - Isabella
Professional knowledgeable staff made the ease of renting a car and enjoyable experience.
Thank you, Sabrina! We’re thrilled to hear that our team made your car rental experience enjoyable. We strive for professionalism and knowledge in everything we do. Looking forward to assisting you again! - Isabella
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Catherine! We're thrilled to hear that you enjoyed our prompt service. Your support means a lot to us, and we look forward to continuing to serve you! - Isabella