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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I am a long-time customer, and they provide excellent customer service. They are the only rental car agency I rent from.
Horrible I almost died. The car had some kind of dry equipment. I'm not sure if it was malfunctioning or not. I did let the representative know.
Hi Joseph, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Superior service from start to finish! Vivian was knowledgeable and so easy and kind to work with. Best ever rental car experience and the perfect way to run a business!
Thank you for your kind words, Deb. We're thrilled to hear about your positive experience with Vivian. Our team strives to provide exceptional service, and it's great to know we met your expectations. - Lisa
They were efficient, kind and accommodating. I loved the car!
Thank you for sharing your positive experience, Kathleen. We're glad to hear that our team met your expectations and that you loved the car. - Lisa
Thank you for your kind words, Linda. We're glad to hear you had a quick and positive experience with our team. - Lisa
Awesome facility, great management. All of the workers were attentive and doing their job to represent the brand well!
Thank you for your kind words, Pierre. We’re delighted to hear you had a positive experience and appreciate the recognition of our team. - Lisa
Chase and Ryan were both outstanding. They move the clients at the store very well. Chase was extremely efficient. The room was full when I arrived he managed to meet everyone's need good service
Thank you for your kind words, Willie. We're thrilled to hear that Chase and Ryan provided exceptional service and efficiency during your visit. Your feedback encourages us. - Lisa
I rented a car and it was having a squealing noise with the brakes and when you turn.
And the wheel felt stiff turning to left. I tried to get another vehicle from another Enterprise where I was at and was offered a smaller car with a donut on it. Which was not something I want to do because of the safety issue driving so far on a donut and I had my family with me which would not have fit in the car. Another place said to be an hour and a half before they would be able to assist bc they had to check in vehicles and see if they could rent them out. And I was an hour away from home with my dad who has dementia who we had just gone and gotten stitches out. So this put us in a pickle. And I was unable to get another rental car. When I explained it to the customer service agent in Fort Oglethorpe when I brought it back she asked what she could do to make it right. I asked her whatever she could do. She went above and beyond what I was expected she gave me a discount and an upgrade for my next rental. I was so surprised and felt so blessed because I was stressed driving the vehicle and trying to find a replacement and was unable to. So this was a blessing that I did not expect for my trouble. She showed sympathy and kindness. Which is hard to find in this world at any business most the time. I believe her name was Faith
Thank you for sharing your experience, Sam. We're glad to hear that Faith went above and beyond to assist you. Our team strives to provide great service, and your feedback is truly appreciated. We hope to see you again. - Lisa
I'm very satisfied with the customer service I received at the Overland Park location. The team always gets me checked in & out throughly.
Thank you for your great feedback, Jacqueline. We're glad to hear you've had positive experiences with our Overland Park team. Your satisfaction is important to us. - Lisa
Fantastic customer service! I appreciated them getting me into a rental at such last minute. Great experience!
Thank you for your kind words, Alexis. We’re glad to hear that our team was able to assist you and provide a great experience. - Lisa
Phenomenal service! Professional and quick on their customer service. The vehicle was clean and kept up. Overall a wonderful experience!
Thank you for your kind words, Sherrie. We're glad to hear that you had a wonderful experience and appreciated our team's professionalism and the quality of the vehicle. - Lisa
Very quick and easy! We can choose type of vehicle we want …
Thank you, Edgardo. We're glad to hear you had a quick and easy experience with us and enjoyed selecting the vehicle. - Lisa
Overall good experience. Staff willing to accommodate you with the right vehicle. They also keep you informed, so you can track your usage.
Thank you for sharing your positive experience, Phyllis. We're glad to hear our team provided the right vehicle and kept you informed throughout. - Lisa
Easy to reserve and conveniently located. Polite staff.
Thank you for your positive feedback, Srinivasa. We're glad to hear you found the reservation process easy and appreciated our team's politeness. - Lisa
I was able to book and check in online, the location is convenient for me, the car was superb, and I could not be more satisfied!
Thank you for your positive feedback, James. We're glad to hear that the online reservation process and check-in went smoothly, and that you enjoyed the car. - Lisa
I really like how I could go online and extend my rental when I needed to instead of having to call in. Very nice rental. Service is always friendly.
Thank you for your feedback, Tammy. We're glad to hear that you found the online extension process convenient and enjoyed our friendly service. Your satisfaction means a lot to us. - Lisa
Great, on time and everything was, what can I say, great.
Thank you for your positive feedback, Ricky. We're glad to hear everything met your expectations. - Lisa
A car was ready when I needed it and was clean/maintained. Staff was professional and pleasant, kept me informed about billing, etc.
Thank you for your positive feedback, Sharon. We’re glad to hear that your experience met your expectations and that our team kept you informed. - Lisa
I was impressed with the professionalism of the staff snd their friendly and accommodating drmeanor.
Thank you for your kind words, Will. We're glad to hear that our team made a positive impression with their professionalism and friendliness. - Lisa
The staff at the local rental office were very interested in resolving my problem which occurred when I had driven nearly 1000 miles & my maintenance & oil filter change message came on. I wanted to do the right thing so called the location from which I rented & was advised someone would pick up the car * have it serviced but would require a $450.
00 deposit refundable when car was returned. He asked for credit card info & unfortunately Ii gave it to him because. It was the number on the Enterprise card given to me when I rented. Am waiting on resolution!
Hi Joanne, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your loyalty and for sharing your positive experiences, Kit. We're glad to hear that our team consistently meets your expectations. - Lisa