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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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I really like how I could go online and extend my rental when I needed to instead of having to call in. Very nice rental. Service is always friendly.
Great, on time and everything was, what can I say, great.
Thank you for your positive feedback, Ricky. We're glad to hear everything met your expectations. - Lisa
A car was ready when I needed it and was clean/maintained. Staff was professional and pleasant, kept me informed about billing, etc.
Thank you for your positive feedback, Sharon. We’re glad to hear that your experience met your expectations and that our team kept you informed. - Lisa
I was impressed with the professionalism of the staff snd their friendly and accommodating drmeanor.
Thank you for your kind words, Will. We're glad to hear that our team made a positive impression with their professionalism and friendliness. - Lisa
The staff at the local rental office were very interested in resolving my problem which occurred when I had driven nearly 1000 miles & my maintenance & oil filter change message came on. I wanted to do the right thing so called the location from which I rented & was advised someone would pick up the car * have it serviced but would require a $450.
00 deposit refundable when car was returned. He asked for credit card info & unfortunately Ii gave it to him because. It was the number on the Enterprise card given to me when I rented. Am waiting on resolution!
Hi Joanne, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Perfect experience. Great staff and good car. Timely, courteous, efficient. Recommend for others.
Thank you for your kind words. We're thrilled to hear you had a perfect experience and found our team helpful and efficient. Your recommendation means a lot to us. - Lisa
Satisfied with costumer service.
Agentes were curteous and attentive to personal needs. Aprecciated the freedom of choice given yo me.
Being Transported back and forth met my needs.
Thank you for your kind words, Alma. We’re glad to hear you had a positive experience with our team and appreciated the service and options provided. - Lisa
Friendly and quick staff. Very accommodating. Great variety of cars. Just close to soon on weekends.
Thank you for your feedback, Shakita. We're glad to hear you had a positive experience with our team and vehicle selection. We hope to see you again. - Lisa
Good location, Great customer service, and excellent prices.
They made it easy to check in and out. No wait time.
Thank you for your positive feedback, Marquie. We're glad to hear you had a great experience with our service and rates. Your satisfaction is important to us. - Lisa
He staff was professional, friendly, and made the entire process smooth and stress-free.
What really stood out was the exceptional customer service — they went above and beyond to make sure I was taken care of. From helping me choose the right vehicle to answering all my questions with patience and a smile, I truly felt valued as a customer.
The vehicle was clean, reliable, and ready to go when I arrived. Returning it was just as easy. I highly recommend Enterprise for anyone looking for a hassle free rental with top notch service.Thank you to the entire team for making my rental experience such a positive one!
Thank you, Sonia, for your wonderful feedback. We're glad to hear our team provided you with exceptional service and a smooth rental experience. Your recommendation means a lot to us. - Lisa
They were great, had the car ready for me. Very happy customer that's the only location I will rent a car from
Thank you for your positive feedback, Rebecca. We're glad to hear the car was ready and that you had a great experience. We look forward to seeing you again. - Lisa
Very good I can't think of anything else to say. Good people working at this location
Thank you for your kind words, Anne. We're glad to hear you had a positive experience with our team. - Lisa
Service was great, personal and vehicle was amazing.
Thank you for your kind words, Viviana. We're glad to hear you had a great experience and enjoyed the vehicle. - Lisa
The experience I had at the Westwood, NJ location was excellent. Calle was especially helpful in helping me choose the right SUV for me to move my son into his college dorm. Will definitely recommend Enterprise to everyone needing a rental!
Thank you for your kind words, Dan. We're glad to hear that Calle was able to assist you in finding the perfect vehicle. We appreciate your recommendation. - Lisa
It was so easy to rent a car here. I was helped very quickly and the customer service man took the time to explain things in this particular vehicle. It was a big help and rarely happens when I rent a car.
Thank you for your kind words, Gail. We're glad to hear that you had a smooth experience and appreciated the thorough assistance from our team. - Lisa
Great selection and the customer service is wonderful! Thanks Nolan!
Thank you for your kind words, Dawn. We're glad to hear you enjoyed our vehicle selection and received great service from Nolan. - Lisa
Easy pick up and return, staff was so nice and helpful.
Thank you for your wonderful feedback, Janice. We’re glad to hear that your experience was easy and that our team made a positive impression. - Lisa
Great company, professional and courteous staff and timely service
Thank you for your kind words, Alan. We're glad to hear that our team provided you with professional and timely service. - Lisa
Car was like a champ no problems there just all the hidden taxes when you return it you gave me a free upgrade but I got charged for the upgrade
Hi Bruce, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
They call twice to confirm my rental and was told both times I need a small car not suv and was stuck in suv they wanted me to wait for a car to be cleaned even though I had appointment time to pick up
We're listening and would like to know more, Crystal. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Tammy. We're glad to hear that you found the online extension process convenient and enjoyed our friendly service. Your satisfaction means a lot to us. - Lisa