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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Nate, Francesca, and DJ, created a pleasant rewarding customer service and a pleasant environment. I was in and out, did a walk through, went over available options of protection services.
They went out their way to accommodate and kept in contact through my reservations with an exceptional beyond a rare customer service we receive on daily bases.
From the begining to the end of my journey of my rental with Enterprise and the team mentioned above exceeded without question. I'll give this location, experience, process, delivery, and interactions A+++
Thanks again Nate, Francesca, and DJ!
Easy peasy to rent. You can pre-order online. Staff are friendly, knowledgeable and courteous. Theyll answer all your questions if need be. These guys wotk fast to get you into your rental. Make dure you have the proper documents required to Rent. Not sure, call or email. They explain everything and make sure you understand. No more waiting around waiting. These guys are quick. They offer an variety of dependable new vehicles. Returns are simple. Olace keybin drop box. That's it. They will contact you.
Thank you for your detailed feedback, Donald. We’re glad to hear you had a quick and pleasant experience with our team and found the process straightforward. - Lisa
Lauren, the attendant who helped me outside that early in the morning was 100 percent completely helpful, kind, and professional. In such a large city and airport, I'm glad you all have a diamond in the rough there. Look forward to coming back next month!
We appreciate your feedback, Nick. It’s great to hear Lauren made your experience so positive. We look forward to welcoming you back next month. - Lisa
The employees were very Friendly and Professional. I was given a walk thru of the vehicle functions and the Vehicle was clean, new and well maintained. Very Good Experience.
Thank you, Paul, for your wonderful feedback. We're glad to hear that our team provided a great experience and that you appreciated the vehicle's condition. Your satisfaction is important to us. - Lisa
I had a great experience with Enterprise thanks to Jayla. She was incredibly kind knowledgeable and genuinely helpful throughout the entire process. She answered all of my questions clearly and made everything quick and stress free. Customer service like hers really makes a difference. Thank you Jayla!
Thank you for your wonderful feedback, Miya. We’re thrilled to hear that Jayla made your experience enjoyable and stress-free. Our team always strives to provide clear answers and exceptional service. - Lisa
Have rented cars on multiple occasions with Enterprise and have always had a positive experience. Very customer service focused staff.
Thank you so much for your continued trust and kind words. It’s wonderful to hear that our team consistently provides a great experience for you. We look forward to seeing you again. - Lisa
Let a real human being answer your phones instead of stock questions from a robot that can't think or understand one's conversation.
Thank you for your feedback, Jack. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, any rental information and the details. Thank you. – Lisa
Enterprise Rent A Car on San Jose Blvd, Jacksonville... They worked amazing with me. I had questions they answered kindly, I requested to change the date they worked with me immediately, then I requested a specific car, they told me they were not able to promise but would try their best, and they came through with the car I wanted. The process was seamless at the returning time. All the employees were exceptional!. Thank you!
Ana, thank you so much for your kind words and for recognizing our team’s efforts to make your experience smooth and personalized. We look forward to helping you again! -Christina
I rented from the Northridge location at 8438 Reseda Blvd., and found the staff to be exemplary. Their service was second to none, marked by profound helpfulness, knowledge, patience, and accommodation.
Scottie, thank you for your kind words about our Northridge team. We’re delighted to hear you felt supported and valued during your experience. Your satisfaction motivates us to keep striving for excellence. -Christina
Agents were polite, friendly, yet professional. They provided terms of the rental in print and verbally. I use a walker; one agent made certain I was safe entering and leaving the office, even escorting me to the car upon return of the rental.
Thank you, Margaret, for your kind words. It’s wonderful to hear that our team made you feel both comfortable and supported throughout your rental experience. We truly appreciate you choosing us and look forward to assisting you again in the future. -Christina
Totally satisfied from beginning to returning of the rental I choose. No problems during the process from initial paper work to the returning of the automobile to Enterprise Rentals.
William, we’re thrilled to know your entire rental experience was smooth and hassle-free from start to finish. Your satisfaction means a lot to us, and we look forward to providing you with excellent service again soon. -Christina
This experience was wonderful!
I totally recommend this Enterprise Office. The Agents are great, they are: professional, efficient, working very well with Insurance companies, Auto-body shops, and Customers.
They answer questions respectfully and gave me as many options as possible. This office, is excellent and incredibly convenient being in the same building as Tom & Ed's Auto-body Shop, who is also an excellent business. Thanks Enterprise!
Thank you so much for sharing your wonderful experience, JM! We're thrilled to hear our team provided professional, efficient service that made everything convenient and easy for you. We appreciate your recommendation and kind words. -Christina
Mattoon il enterprise is an amazing place.the people that work there know their job well! They are so busy there but they do a fantastic job! FRANCINE made my experience a whole lot better! They all deserve praise there...
Donna, thank you for highlighting the exceptional dedication of our team and the positive impact Francine had on your experience. We're committed to maintaining this level of service and look forward to assisting you on your future visits with the same care and professionalism. - Isabella
Dashawn was "squared away"! He had everything done quickly and even dropped me off at collision center. I appreciate professional, prompt service and employees like Dashawn will keep me coming back. Keep up the good work!
Thank you for your feedback, Jason. We're glad to hear Dashawn made your experience efficient and professional. We look forward to welcoming you back. - Lisa
Quick service, great communication. The people there were very helpful. I accidentally left a baby mirror in the car and they found it for me.
Thank you for your feedback, Liz. We're glad to hear you had a great experience with our team. Your satisfaction is important to us. - Lisa
It was so glad to rent with you enterprise
- best customer service
- nice and clean cars
- good prices
You are the best car rental ever in the whole world
Thank you again enterprise
We appreciate your fantastic feedback, Wolf. We're delighted to hear you enjoyed our service, the cleanliness of our cars, and our rates. Thank you for choosing us. - Lisa
Enterprise in Bluffton SC has the best service hands down! Courteous and professional staff from the moment you walk in the door! I will always use Enterprise for my car rentals!
Thank you for your wonderful feedback, Dawn. We're thrilled to hear about your positive experience with our team. It's our goal to provide excellent service every time, and we appreciate your loyalty. Looking forward to seeing you again. - Lisa
Muy bien no pensaba que fuera a ser tan fácil rentar
Hi Jose, we're delighted to hear that the rental process exceeded your expectations and was so easy for you. - Lisa
Enterprise was very welcoming and very helpful after my car was crushed by a tree. They were eager to get me into one of their rentals. They showed me the current damage and explained everything to me.
Hi Rodney, thank you for sharing your experience with us. We're glad we could help and provide clear communication that put you at ease. We appreciate your trust. - Lisa
I was first told that there wasn't any cars available bc they were all rented out. When the corporate manager became aware of the situation he immediately solved the problem.
Thank you for sharing your experience, Sheila. We're glad to hear that our representative stepped in to help. We appreciate your business. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience, Thomas. We're thrilled that Nate, Francesca, and DJ could exceed your expectations and make the process seamless from start to finish. We hope to see you again. - Lisa