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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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If there was an option for zero stars, that's what it would be. The Jonesboro, Arkansas location is one I would never refer anyone to. The vehicles are never clean, the customer service leaves much to be desired, and it's nothing like the experience that Enterprise advertises.
Derrick was an amazing help. He made the process super quick and easy. Overall he went over and above. His customer service skills are 10/10.
Thank you for your feedback, Caitlin. We’re thrilled to hear Derrick made your experience quick and easy. We pride ourselves on exceptional customer service, and it's great to know he exceeded your expectations. - Lisa
Price was fair and the transactions were seamless. I had the pleasure of dealing with Britt for my vehicle return and shuttle service. His contagiously positive attitude and commitment to excellent service made this an A+ experience for me.
Thank you for your feedback, Adam. We're glad to hear you had a positive experience with Britt and found the transactions seamless. We hope to see you again. - Lisa
This location has such great staff. Super understanding, willing to help and accommodating. Will definitely consider this enterprise if ever I need another rental!
Thank you for your feedback, Faith. We're glad to hear that our team made your experience positive and accommodating. We appreciate your recommendation and look forward to assisting you again in the future. - Lisa
I always rent from the store in Acworth GA because they have the best customer service hands down! And this time was no exception. I reserved a mid-size compact suv but received what looked like a compact suv-apparently because it was all wheel drive it's considered midsize however it was a tight fit for my needs. When I returned the car I explained that it was not what I reserved. The service rep said "how can I make this right for you?" I was so impressed with the way this situation was handled. This store deserves so much credit for how it handles customer concerns and does what it takes to ensure satisfaction. This is such a rare approach in today's world. I actually go out of my way to rent from this specific store and will continue to do so.
Hi Mischa, thank you sincerely for your thoughtful review. We're genuinely glad our team could turn your concern into a positive experience, and we look forward to continuing to provide you with the dedicated service you’ve come to expect every time you visit. Your loyalty truly means a lot to us. - Lisa
Took all my points, bad key no beeper or signal; this was a one day return with no gas used cramp in finger from Manuel key use. No gas was used call manager early to make appointment to return car and vefified w45 minutes jennifer on records a plus told manager issue manager left site before I arrived/ one month represnetative had no traing alex or jack? A 50 year custumer abused again last month reservation for pick up was dropped by office lost medical procedure?
We're listening and would like to know more, Richard. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Staffs the main reason I go back. They call and check in they do what they can to help people and with an awesome attitude regardless the situation. I couldn't do it. So bless them
Thank you for your wonderful feedback, Rachel. We're glad to hear that our team make such a positive impact. We appreciate your kind words and look forward to welcoming you back. - Lisa
Employees were nice and even called to see if I needed an extension on my last day. Car was clean, drove well. Very simple to rent and drop off even after hours
Thanks for sharing your experience, Riley. We're glad to hear our team made the process easy and that you were pleased with the car. Your feedback means a lot to us, and we hope to see you again. - Lisa
This was by far my best experience in fifteen years of renting vehicles. The customer service went above and beyond my expectations, and the vehicle was everything I needed. I recommend this Enterprise location to everyone.
Thank you for sharing your feedback, Matt. We're thrilled to hear that you had such a positive experience and that our team exceeded your expectations. Your recommendation means a lot to us. - Lisa
Great location and staff. Cars are well-maintained and are usually newer models, which I appreciate. I'm in and out pretty quickly.
Thank you, Earl, for the positive feedback. We're glad to hear you had a quick experience and appreciated our well-maintained vehicles. Your satisfaction is important to us. - Lisa
The staff is courteous, competent, and efficient. The cars are always clean, smoke free and in good condition. Their customer service is top notch.
Thank you, Juanda. We’re glad to hear that our team make a positive impression and that you appreciate the quality of our vehicles. Your feedback motivates us. - Lisa
Shonetta was fantastic to work with with and her client experience skills were amazing. I recommend working with her to fit all your rental car needs.
Thank you for the wonderful feedback, Stephanie. We're glad to hear that Shonetta made your experience exceptional. We appreciate your recommendation. - Lisa
Experience was excellent. Staff answered all my questions, provided drop off instructions for off hour drop offs, as well as instructions out of the airport and to our initial destination. Vehicle was comfortable and in great condition. Very satisfied with the experience
Thank you for your positive feedback, Carlos. We're glad to hear that our team provided you with helpful information and that you enjoyed the vehicle. Your satisfaction means a lot to us. - Lisa
I have already told you about y my experience previously. The car was amazing to drive and ride in. It had lots of great features our friends gave us lots of compliments on it.
We appreciate your feedback, Linda. It’s wonderful to hear that you enjoyed the car. - Lisa
Morgan was an exceptional host. She walked us through the process of renting and made sure we knew what to expect. I was so grateful to work with someone so transparent and clear!
Hi Evan, thank you so much for your kind words. We're thrilled to hear Morgan made the rental process easy and clear for you. - Lisa
I was scheduled for a suv rental. When I arrived, none were available. I was offered a compact car and instructed to return it on Monday to swap for a suv. I returned Monday, and nothing was available. I understand things happen, but when I exited the building another customer was offered their choice of two vehicles. A third customer came outside and informed me of the occurrence. That is completely unacceptable.
We're listening and would like to know more, Alkeisha. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
I liked it. The people were nice and knowledgeable. The process was quick and easy. I had used the particular facility in the past and will probably do it again.
Thank you, Timothy, for sharing your positive experience with us. We’re glad our team made the process smooth and that you felt well taken care of. We look forward to welcoming you back whenever you need us again. - Lisa
Enterprise employees are the best. They always make sure the customer is satisfied with their experience. I've use Enterprise 5 or 6 times this year and they have never disappointed. The last car I rented didn't smell so great and they gave me a discount when I returned the car.
Thank you for your feedback, Kyle. We're thrilled to hear that our team consistently meets your expectations. We look forward to seeing you again. - Lisa
Staff at North Everett Enterprise were helpful and courteous. They helped us work with our insurance company to get the best car for our needs.
Thank you, Marni, for your kind words about our team at North Everett. We're thrilled to hear that our staff made the rental process smooth and helped you find the perfect vehicle with your insurance. We truly appreciate your trust and look forward to assisting you again in the future! - Isabella
The customer service is incredible, they are very friendly and fast. I loved that they asked what kind of car I drive for them to find me a similar one and thus feel comfortable.
Thank you for your wonderful feedback, Karina. We're thrilled to hear you had a positive experience and appreciated our team's approach to matching your needs. - Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. – Lisa