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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Natalie and Angel were awesome. They are both very polite. Angel, is very professional in handling difficult situations. I will definitely rent another vehicle at this location.
Excellent staff and excellent service. We will use this Enterprise again!
Excellent service from the staff at Enterprise in Poitier!
Thank you for your kind words, Michael. We're glad to hear you had an excellent experience with our team. - Lisa
The jeep we rented was clean inside and out and in good shape. The gentlemen who checked us in to the car at the Pittsburgh international airport was first class. We had a long day of travel and delays, and he was the bright spot in the whole trip. Kudos to him and the enterprise team in Pittsburgh!
Thank you for your kind words, Joshua. We're glad to hear that the Jeep met your expectations and that our team made your travel experience brighter. Your feedback is appreciated. - Lisa
Long wait for a Sunday pickup even with a reservation at the West Colonial store. The CSRs helping us were extremely patient with all the rude customers. I felt bad for them. Enterprise should make sure their is more coverage on a "Retrun Sunday". Kudos to those guys AND no kudos to Enterprise operations.
Thank you for your feedback, Sabrina. We appreciate your comments and are glad to hear our team handled your experience well. Your insights are valuable to us. - Lisa
Easy and clear reservation and check in process online. Customer service in-person has always been friendly and efficient and quickly out with car and quick return process.
Thank you for your feedback, Tina. We're glad to hear that our online reservation and check-in processes met your expectations and that our team provided friendly and efficient service. We look forward to seeing you again. - Lisa
Phenomenal customer service! Super professional and courteous!
Thank you for sharing your phenomenal experience with our team, Eduardo. - Lisa
They got me on the road fast. They were clear on my options.
Thank you for your feedback, Charles. We're glad to hear that you had a quick and informative experience with us. - Lisa
I felt confident in my 30 day rental which was basically a new car!
Thank you for sharing your experience, Ashley. We're glad to hear you felt confident in your rental and enjoyed the quality of the vehicle. - Lisa
The whole team was amazing, Ed, CJ, Robert and Lauren. You guys are awesome. Thanks a million
Thank you, Lakey, for your kind words about our team. We're glad to hear that Ed, CJ, Robert, and Lauren made your experience enjoyable. Your feedback means a lot to us. - Lisa
Quick and friendly staff. Facility neat and clean. Walked me through all the features of car and answered all my questions
Thank you for your kind words, Heather. We're glad to hear that you had a positive experience with our team and found the facility to be well-maintained. Your feedback is appreciated. - Lisa
Clean vehicles with all the modern safety options. They always answer the phone to help!
Thank you for your positive feedback, John. We're glad to hear you appreciate our clean vehicles and customer support. Your satisfaction is important to us. - Lisa
Long wait lines because the Enterprise counter was not open at the airport so we had to wait over an hour to get our rental car from the neighboring counter.
We certainly understand the inconvenience that this may cause, Kenda. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I am very satisfied with my experience at Enterprise rental car. Every person and I have dealt with has been Pleasant and knowledgeable. I cannot think of a single negative in any facet.
Thank you for your positive feedback, Susan. We're glad to hear that our team provided you with a pleasant and knowledgeable experience. Your satisfaction is important to us. - Lisa
Great service, friendly staff, faster than airport check in and check out
Thank you for your wonderful feedback, Lav. We're glad to hear that you had a positive experience with our team and enjoyed the quick check-in and check-out process. - Lisa
Loved the customer service representative Max. Very polite and informative. All around great experience.
Thank you for your kind words, Myron. We're glad to hear that Max provided you with excellent service and made your experience enjoyable. - Lisa
My experience with enterprise is really good. I always rent a car in the company
Thank you for your positive feedback, Fritzner. We're glad to hear you consistently have a great experience with us. Your loyalty means a lot, and we look forward to seeing you again. - Lisa
The staff at the Anacortes Enterprise office were very accommodating. They picked us up at the ferry terminal & took us to their office. Everyone at the Enterprise office was friendly & helpful. This was the best rental car experience my wife & I have ever had.
Thank you for your kind words, Allen. We’re glad to hear that our team made your rental experience so enjoyable. Your feedback motivates us. - Lisa
The whole staff was friendly and accommodating to my needs.
Thank you for your kind words, Paul. We're glad to hear that our team was able to meet your needs and provide a friendly experience. - Lisa
Poor customer service. Car had no gas, was not explained anything about the car. Never received a receipt and was told they sent it. Had to call 1-800 to get a copy.
Hi Kathy, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words. We're glad to hear you had a great experience with our team and service. We look forward to seeing you again. - Lisa