From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Initial contact difficult to establish, but in person contact went very well with an upgrade because of contact difficulties. Good experience overall.
Very professionals persons a d great place to rent a car
Overall excellence service excellent car I will always use Enterprise
Enterprise has taken care of me and family's rental demands for over a decade! I would definitely recommend Enterprise Rental and Sales to Anyone, no matter the details of his/her/their rental needs!
Very swift and effective, car was very clean and I was picked up and brought back home swiftly.
Does not have enough vehicles in your price range. You reserve a vehicle and then they switch it a more expensive vehicle.
Professional and courteous. They greeted me when I showed up very professional
We had the need to pickup a car for one day in downtown Austin to return to the airport early the next day. Enterprise's folks were friendly and efficient on a very busy Sunday morning. Five Texas stars to the team!
I had to rent a car because my car was in for repairs at a local collision shop. I was no sure how to coordinate with State Farm to make sure my benefits were maximized. The agents who assisted me were patient and very helpful with the process. The car was clean and ready to go when needed. All in all a great experience.
Over an hour late with my rental, car was filthy inside and out.
Everything.
Was excellent! Clean vehicles, very friendly staff. Prices?
Was good and service was quick!
Great customer service! The entire process went very smooth from the beginning to the end.
I received helpful information from the enterprise team & I enjoyed the car I selected.
Nannie's and his crew showed knowledge of their work and how to make it work for the people they are helping.
Everything with my Enterprise car rental went well. I received the car I had reserved and the women at the Enterprise counter was professional and courteous. She was knowledgeable about the Jeep Wagoneer so I left feeling comfortable driving the vehicle. I will rent from Enterprise again.
💯 and we rent a lot with no issues, would not go anywhere else!
I am happy with the service & the car I gat if again I need a car rental I will definitely rent from this place
Raymond and Mia provided a 5 star service. Car was excellent, no wait time and overall fantastic experience
Best place to ever rent a car 😁I would definitely tell everyone about you and I love my first time experience it was incredible
Do not expect quick service and for sure don't expect getting picked up from or delivered to wherever you need to rent the vehicle! They couldn't help me either way!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members