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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Dependable vehicle. Efficient service. Easy experience, hassle free.
Very good experience. Worked with me to find the right vehicle! I am vertically challenged!
Everyone was super friendly and helpful. The car was shiny clean, ready when expected and perfect. I am so glad to find a good Enterprise shop near my new home because I do need to rent a car from time to time. ~Thanks~
It's wonderful to have easy access to be able to rent a car. I've been having lots of car trouble lately. Being able to travel for my grandson's birthday party, helped make more wonderful memories!
The staff were very friendly and helpful and the store manager was very nice and very supportive he understood my concerns about the situation and the car
Always on task and on point. Enjoyable rental experience every.single.time. Thank you Jordan and team!
Coby (a car rental agent at the Chatt Downtown location) made sure that I had AWD vehicle given the inclement weather. This show his level of care for his customers in making sure they are safe while traveling. Thank you for the his concern and his great customer service!
The two individuals that helped us in North Carolina and New York were among the nicest, most helpful and best customer service – related employees we've ever experienced!
They provide excellent customer service every single time and, they make renting the most easiest and manage to always come through when unexpected occurrences happen.
Renting a car was a very nice experience. The car was available when I went to pick it up and was clean Customer service is excellent at the Northport location
The gentleman that worked with me getting the car was a great guy. He helped me the best he could and was super nice. I would definitely recommend working with him at the speedway location in Indiana.
It was an overall good experience. The staff was friendly and helpful. The rental was nice, and I did not have any issues with it or the rental experience.
A very good place to go. They took care of all our needs and was very helpful
Amazing customer service and nice people
Definitely will go back
Wes was great. He listened to my needs and went above and beyond to make sure they were met.
Everyone was very helpful and communicative in helping me
Car reeked of cigarettes and I was charged twice. Would not recommend using them to anyone.
Good customer service, well serviced car and drop off was fast and easy.
I have been using Enterprise for years…but lately the customer service was the worst! Grady was the employee with the worst attitude ever. His under-toned racism was definitely a deal breaker for me! I felt so uncomfortable and dissatisfied. The crazy part is he was not even the employee I worked with and yet he made it seem like the employee i was working with didn't know how to do his job. I used to like Enterprise but you guys have really lost y'all way as long as Grady is at this company I will no longer use you all.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members