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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Avoid at all cost if you have a family, if you're single then this is the place for you.
Always a great experience! Every staff member is helpful, professional and courteous. Always a vibe checking in and out. Will continue to use!
Car had no gas and was dirty but it was dependable and made the trip
I had a great time coming to this location to be honest. I came in and got A+ work and help from jasmine who had a smile on her face from start to finish. We got my rental done in 15 mins in and out and she actually took the time with me to inspect the car from start to finish. Jasmine, you a real one!
Great and efficient loved my experience l. Ic you need a rental this is the place to go.
Staff was switched at Warminster location. Manager (I think) doesn't listen and is rude. I have been charged incorrectly almost every month since the change. He will not even look at it, let alone credit me and continues to charge my CC. So I had to lock my card. I 'v had an Enterprise car for probably three years straight now. But now I returned my car and did not rewrite it or get another one I will have to find another avenue. I still need to be credited.
I had an amazing experience when I rented my car from enterprise because Bailey Jacob and Steve were exceptionally professional and courteous and made sure all my needs were met. I will 100% come back to enterprise because of those three employees.
I had a great experience with enterprise, the entire staff was very professional and polite and very helpful, enterprise is the only place I'm going for my rental car needs.
My reservation pick up was fast. I didn't like the fact that my purchase of rental insurance could not be seen in their system. Asking me to purchase insurance for $44 each day of the renta!
Small location in PSL and they are so nice and know what they are doing. Perfect car. I would definitely use them again!
The Enterprise staff provided exceptional service during my visit. TJ was particularly helpful and made the insurance rental process completely seamless while my car was in the shop. Their attentive customer service and thorough professional approach transformed what could have been a stressful situation into a smooth, worry-free experience. The entire process was handled efficiently, from the initial paperwork to explaining the vehicle features and rental terms. They took the time to answer all my questions and ensure I was comfortable with everything before leaving the lot. The team demonstrated a clear commitment to customer satisfaction, showing genuine care for my situation and working diligently to provide the best possible rental solution. Their attention to detail and proactive communication made me feel valued as a customer, and the level of service exceeded my expectations. The courtesy and professionalism displayed throughout the entire rental process was impressive, making it clear why Enterprise has such a strong reputation for customer service. I would highly recommend this location to anyone needing a rental vehicle, especially those dealing with insurance rentals. The team's expertise in handling insurance-related rentals was evident, making what could have been a complicated process straightforward and hassle-free. They truly exemplify what great customer service should look like in the car rental industry.
The Best Service I have ever received from any car rental Agent or Agency before, and I think Enterprise and the Associate working for helping me keep me and my family together, by renting us a car for those two days when we needed it and nobody else will do it. Thank you and God bless you all.
It was a very good experience! Thank you very much for being so accommodating!
Staff is excellent and made the experience easy. Got me into the right car and easy return process
Really good. Completely saved my day, month and New Year
Very happy. Everything went smooth. Nice respectful people.
Enterprise treated me with courtesy and made the rental process easy. I will definitely get a rental from them again when needed.
Great service! Very helpful and kind! Clean facility! Clean staff! Clean vehicles!
I had a great experience with Enterprise. I will return for any of my rental needs in the future.
Employees were so friendly and courteous. Great communication and customer service! They checked on how things were going with the rental, very attentive. They made it so easy, just a great experience. I would not hesitate to use them again or recommend Enterprise.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members