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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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I Love enterprise and everytime i rent with them it's no problem. I also have a good car or sub which is a plus.
Excellent customer service! Complete inventory of various vehicle classes to choose from.
Too expensive and not helpful at all. Turo is cheaper and no bs
Appreciate the reps at this location for accommodating my last minute booking and getting me an AWD SUV.
I also wanted to call out Max for following up on my reservation and making sure I am satisfied with the service. Thanks.
I frequently rent from Enterprise because the staff is always so welcoming and accommodating, always willing to help
Nice car, great location, excellent service —- whole process was convenient and hassle free
Enterprise was a good place to rent AV.Ehicle from. It was a good experience.The vehicle was clean and full of gas.
I already told you about my experience and do not want to explain it further
My rental experience with Enterprise in Bowling Green. Ohio went exceptionally well. The vehicle type that I requested was available, the agent was friendly, and he helped me set my phone up to the car. What more can you ask for?
Everything was fine except the powerful smell of marijuana that was in the car upon picking it up.
Jean Pierre took care of me and gave me an excellent car with excellent customer service. Was in and out. Would recommend him to anyone. 10 out of 10.
Some misunderstanding re insurance. And not comfortable with rented vehicle. But it all worked out in the end. Agent should not assume person has rented with them before.
My experience was great I enjoyed my rental the car rolled very smoothly thank you
Expert and pleasant persons on both rental and return.
Will do Enterprise next time.
Satisfied with my experience and would do it again
The representatives here are all so amazing. My pick up and drop off were Hassel free and quick. Everyone is very friendly.
Super pre registration was efficient and saved a ton of time.
The vehicle was a newer model and clean very nice and just what I paid for.
I'll be back
I wanted to take a moment to commend Moe for his outstanding assistance during my recent car rental experience. He was incredibly helpful in guiding me through the process of renting a car using my debit card and military ID, which can often be a challenging situation. Moe's expertise and professionalism were instrumental in helping me save a significant amount of money. For context, Hertz was requiring a $500 hold in addition to the rental charges, which was a major financial burden for me at the time. Moe not only helped me avoid that stress but also made the entire process smooth and hassle-free.
Beyond the financial relief, Moe's kind and professional demeanor alleviated a lot of the anxiety and frustration I was feeling. His ability to handle the situation with such care and efficiency truly made a difference. He was an absolute joy to work with, and I believe his exceptional service deserves recognition. I strongly recommend considering Moe for a promotion—he is a tremendous asset to your team at Enterprise.
The rental was very dirty on the outside! It wasn't the rental I was supposed to get! Clair, the lady that came to pick me up had called me to see if I was ready to be picked up and told me I was getting a Nissan but instead I got a Chevrolet Malibu which was all dirty! It also seemed like it wasn't serviced before I got it bc there were alert images popping up on the dashboard and the left rear tire needed air! Also had an issue getting back my $300 deposit! The manager Holly didn't do things correctly so it took a week before I got my deposit back! When I called her about it, she had said she put the deposit back the day before but that wasn't accurate bc I got an email she sent right when I was talking to her verifying the transaction! So I feel she wasn't being honest at all about anything! It was all a nightmare experience! Then I was told by Clair that I was going to get a free one day rental for all the inconvenience and Holly the manager ended up calling me that Clair didn't say that I was getting a free rental! That what she had said was that if I rented a car for a day, I would get the second day free which is not true! I know what I heard! I've rented from Enterprise for many years and this was the first time I've ever experienced such a horrible situation! The whole thing caused me anxiety!
The staff was very helpful, courteous and professional
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members