Enjoy Travel

I booked a mustang for my husband to be picked up at Pearson. He got there and was given an Elantra and charged $600 for one. If I wanted an Elantra, I would have ordered one for $300. They also charged USD so the price was a lot more than what was coming up in the invoice. Good luck speaking with someone. They just hung up on me every time I called.

I made a reservation for a rental car with enjoytravel.com.
They did send me an invoice and a reservation number with "Thrifty Car rental".
The invoice was CA $ 792,83 everything included.

When I wanted to pick-up the car, I was asked for another US $ 1 690.-
I had to cancelled the reservation and went without a car.

I asked enjoytravel.com to refund my CA $ 798.83. They never even answered me properly. They never gave me a penny back.

How would you rate a company like this?

Our group paid a deposit of 100+£. In the end, the rental outlet cancelled the order on their end but Enjoy Travel refused to reimburse the deposit as they claimed "rental outlet should not have cancelled the order so it isn't their problem". Absolutely disgusting of a customer service.

Terrible service. They located in UK. We are 11 hours ahead of them. No urgent contact over the weekend. We couldn't pickup our car due to name mismatch. They failed to response to us 2 days after the initial pickup date. No apology, no credit, no service, no refund. This is one of those typical companies. If nothing happen, they are ok. If anything happens, they run faster than anyone. Don't use their service.

Scam artists, stay away. I cancelled a booking and cancelled the same day as I was informed by car rental agency that they only accept credit cards which I don't have. They refuse to provide me with my 90 dollar refund!

This 3rd party merchant, preys on people, as they offer discounts, cheaper prices, this and that, be sure to read tje tiny writing they hide as thats where they make all there money bye basically stealing yours without younknowing until its to late, and your on the other side of the world and can not do nothing but cop it, they are scumbags amd they will leave you hanging without a care in the world.

Cheap car with this firm i booked it and website was god and car was good said was fiat but was ford focus so was happy and will use again.

Booked a car in CAD, but charged me in USD. They cancelled my booking, so I booked again, but charged me twice. They made me lose money on the refund due to the exchange rate and fees, and other exchange fees on the second booking. Called them to get my money back, but told me the customer care is only via email. Sent several emails that got totally ignored and still waiting for the money lost because of the exchange rate. I've asked my VISA card to dispute the purchase, but not sure if they may obtain the refund from these crooks.

I rented a car in Spain and paid in full. When we went to pick it up, no car available, they gave the car to someone else. As far as I know when you pay something in full-, they are not allowed to give it to someone else. It was $1500.00, been trying since September to get my money back, the customer service is horrible and they do not cooperate at all. I will fight until I get my money back

One big scam! I book my car on ENJOY TRAVEL, on airport they say "sorry we have overbooking we need cancel your reservation". We contact customer service explained what happens and over month later no money back!
Avoid!

Was the easiest experience I have had using Drivalia at Edinburgh Airport, would use again in a heartbeart

Literal scammers that offered a great price on a car rental but didn't mention an important detail that the driver should be the same person that pays for the rental. Any support requests are waived by poiting to an obscure Terms and conditions subparagraph in one if two lengthy TaC documents

Facts about myself making the mistake of using Enjoy travel com

I tried hiring a car through them by price thought Sky Scanner with a pick up from a company called Green Motion

1) They advertise the cheapest price
2) They work with the car hire company to basically charge you more when you arrive/release the car.
3) After not owning a credit card and trying to hold over £1000 from me incase of an accident they gave me no option but to cancel.
4) No service or car was provided.
5). Upon asking for a refund they point blank blame each other and say contact the other company
6) you have to ring your bank and cancel the transaction other wise you get robbed.

Very good scam. Not today lads 😜

I have had a terrible experience with Enjoy Travel. I booked on their website weeks in advance, I got one confirmation email. Once I got to the rental company, they could not find the booking in their system after multiple attempts and numerous team members trying.

So they tried to call Enjoy Travel, with no success. I tried to call Enjoy Travel on both their international number and domestic number NUMEROUS times over the course of numerous days, calling at different times, and I have never been able to reach them. They have been extremely hard to reach. I would highly highly highly NOT recommend their services.

Since we were not able to reach anyone from the company, I had to book a last minute rental, which ended up costing me more money for fewer days. So now I have paid for the rental TWICE and Enjoy Travel has not been able to refund me in any way, nor have they had any meaningful contact despite my efforts.

This has been my worst rental experience to date. I would rather pay more with another company that has the appropriate systems and communications in place to avoid these very basic issues. Feels like a scam.

It now appears that the senior managers and directors of Enjoy Travel (MORE LIKE 'WE WILL RUIN YOUR TRAVEL) have become agitated by my relentless pursuit of a FULL REFUND after that took full payment for my car hire in Alicante airport but failed to honour the contract due to our flight being delayed until the early hours and rental desk had closed.
Then after waiting until they reopened at 7am we were told car not available and recorded as 'no show'.
They have stole my money, cons, fraudulent and totally disgusting with abysmal aftercare.
I would imagine the senior managers of enjoy travel have requested Trustpilot to remove my reviews! And guess what if they have,
I really do think that this does VERY CLEARLY SHOW YOU WHAT THIS COMPANY REALLY IS LIKE.
BE WARNED AND BOOK YOUR TRAVEL EXTRAS WITH ONE OF THE MANY HUNDREDS OF OTHER REPUTABLE COMPANIES IN THE MARKET PLACE!

I booked a car in Crete for 50€ and when I went to the car agent he asked me for 135€ more for insurance which I paid in enjoy travel as an extra cost and except that he asked me for 900€ as a guarantee.
I canceled my reservation and I never got my money back. I found a local car agent with all-inclusive with 60€.

They refused to give me the car I have booked because they didn't accept the driving licence (still updating) and additionally a scanned international driving licence. They refused to give back the amount of the reservation! And they were quite arrogant.
Thank god, there was Europcar which accepted my licence and have rented me a car.
Enjoy to avoid them!
Never again!

Bonjour je vous déconseille fortement cette agence de location! J'ai loué sur internet 1 voiture fin août via 1 intermédiaire "enjoy travel" et ça a été l'arnaque complète! Après avoir fait 1h30 de trajet en bus, j'arrive à l'agence qui n'accepte pas de me donner la voiture louée car je n'avais pas une carte de crédit mais une carte de débit. Je n'avais jamais remarque cette difference puisqur j'avais deja loue des voitures. L'agence n'a rien voulu savoir!Pour pouvoir louer la voiture je devais payer en plus 100€ d'assurance supplémentaire. J'ai du repartir à pieds et en bus! Comme j'avais réservé une excursion avec mon fils j'ai du louer une voiture dans une autre agence qui n'a posé aucun problème.
Je n'ai jamais pu obtenir le remboursement de cette location de voiture dont je n'ai jamais vu la couleur!C'est inadmissible! L'arnaque de ces 2 agences! A fuir!

When arrived at the destination airport the car rental company told me they don't have a car available and therefore they canceled my booking the day before. EnjoyTravel had not sent me any information. When I asked them for a refund they just replied I should read their terms of service.

Never use the services of the EnjoyTravel company if you want to spoil your vacation or business trip.
I have planned a vacation in France with my family in advance. In the company EnjoyTravel, I booked a car at the Toulouse airport. In the evening, when my family and I arrived, there was a queue at the counter indicated in the EnjoyTravel voucher of the rental company, and I went to the counter 18-10. But the manager said that I was 10 minutes late and my reservation was canceled and there was no car.
In the voucher of the company EnjoyTravel, there was not a word about any cancellation of my paid booking, as well as about the time when my booking expires!
Due to the lack of a car, I, my wife, sister and my 3 young children were left in an unfamiliar city in the evening without the opportunity to go further. (It was necessary to go another 210 km to our place of rest). My wife had difficulty booking an apartment for the night. In the morning we started looking for a new car, and found it at a price 2 times more than we booked in EnjoyTravel.
Our additional expenses for taxi, apartment rental and a new car increased by 537 pounds!
And this is not to mention the huge amount of stress and worries of my children and wife.
The vacation was ruined completely.
To my letters and calls to the employees of EnjoyTravel – the answer was the same: you are to blame and we will not help you!
They did not return the money for the booking – and in an impudent form they wrote only excuses.
Think again when you plan to book a car with EnjoyTravel!

Arranged car pick up for 00:15 on 17 March.

Arrived at Drivalia a few minutes early to collect car to be advised that they had not received our booking from Enjoy Travel and they had no car for us! We were then advised to come back at 6am in the morning (6 hours later!) as they were receiving a delivery of cars and would have a car for us then.

Went back to the Drivalia office at 6am and it was closed. (opening hours advised were 06:00-00:30).

Tried ringing office number and Emergency mobile telephone number repeatedly, but no answer.

Waited outside the office until someone finally bothered to turn up at 7am before we could get a car.

Absolutely disgusted that had to wait 8 hours in the airport (we landed at 11pm).

I have written to EnjoyTravel and they advised I did not arrive before office closed at 00:30. Despite the fact I advised them I was in the office before 00:15. CCTV will prove that.

I emailed Enjoy Travel again on 21st April asking for a refund, but they have not bothered to reply.

Avoid at all costs, cost almost £100 for a car for 26 hours.

Not at all impressed.

Non-existent customer service
(they do not respond at their customer service email and from the chat all they do is say to email them - been waiting for a receipt for over a month now)

Every one becarfull this company deal with must cheap company and they will give you old and not save cars