Charlotte I.

Arranged car pick up for 00:15 on 17 March.

Arrived at Drivalia a few minutes early to collect car to be advised that they had not received our booking from Enjoy Travel and they had no car for us! We were then advised to come back at 6am in the morning (6 hours later!) as they were receiving a delivery of cars and would have a car for us then.

Went back to the Drivalia office at 6am and it was closed. (opening hours advised were 06:00-00:30).

Tried ringing office number and Emergency mobile telephone number repeatedly, but no answer.

Waited outside the office until someone finally bothered to turn up at 7am before we could get a car.

Absolutely disgusted that had to wait 8 hours in the airport (we landed at 11pm).

I have written to EnjoyTravel and they advised I did not arrive before office closed at 00:30. Despite the fact I advised them I was in the office before 00:15. CCTV will prove that.

I emailed Enjoy Travel again on 21st April asking for a refund, but they have not bothered to reply.

Avoid at all costs, cost almost £100 for a car for 26 hours.

Not at all impressed.