English.gmarket.co.kr

They don't even deserve one star
I've been waiting for a refund for nearly 6 weeks now from Gmarket.
You know what? It's really prompt and effiecient when you purchase from them But when it comes to refunds, they are extremely slow and you are not gonna be able to reach them. I've been feeling so insecure and stressed out for this issue and It feels awful chasing them when there is acually no one answering you. I need to get about $ 200 back! They are scam absolutely fraud! I'll never ever order anything from them and gonna tell everyone who I know about this issue!

I've ordered more than 100 products from this site and only had a problem once but the one problem I have is leaving me really annoyed. I ordered two masks from the seller and the seller only sent me one. The customer service keeps sending me the same message. We will get back to you after we hear from the seller. 17 days later, I'm still getting the same message from G-market customer service. Maybe the seller lives on another planet and it is so difficult to hear back from them.

G Market is absolutely a fraud trade! Not only their very poor customer services, they cheat money without responsibilty. I have ordered items at G Market in late Jan 2020, the delivery has been postponed and postponed again. It is still quite understandable in the period of flooding on demand. However, when I checked the tracking on their tracking system. Ist batch of my ordered item has been arrived on 14th Feb 2020. Said I was well received and even asked me for comments. However, I have not received anything from them. So I was trying to check their contracted courier EMS, but in vain. After sending a thousand of email and leaving inquiries at their platform, G Market eventually replied me an email right now (17th Feb 2020 pm). The email said my ordered item has been returned to their seller and no refund is available. It is absolutely unacceptable. If the product cannot be shipped, or whatever reason, G Market should NOT charged me. But they have charged me full payment of product price and shipping cost. And now I am told the product cannot be shipped to my location and refund? What a bad commercial is! A really fraud!

I placed the order with Gmarket using my VISA credit card, payment was authorized by VISA. Few hours later I received an email saying that they can't process payment until I call VISA and request authorization number and provide it to them in email and placed my shipment on hold. I have been using VISA buying online from many countries and this is first time I hear that I need to trace my transaction between seller and VISA. I am going to dispute my VISA payment and ask VISA to reverse it. Not even going to get involved in debates with Gmarket, It is pure scam for money.

Be careful of buying. When its overseas sometimes the item is being click delivered even you don't receive the item. Obcourse when you see delivered you will complain to the board where is the item why its being delivered but its still not delivered to you. The one who replied me first its says it still in custom. So im relying to the answer. After a week or 2 i complain to customer service. It says it been delivered a month ago and im too late to claim for refund. So how can you press report the item when their apps is automatically click by itself. And from my tracking report Still in busan post and was receved by me. The delivery guy can type anything to the report. I ask the customer service to provide the proof of picture that its been delivered in my door or i sign personally. But they just said the dellivery guy will come to me and explain how it delivered. How he will come and explain which i talk english in the first place. He can provide direct the evidence to gmarket. Not coming to me and explain. Bec i dont need explanation i need a proof and refund. What happened here is mishandling of the board and the courier bec some of delivery is lazy to take picture of the parcel. Most parcel that you been report in the board some of the delivery guy take a photo of it and send to you my text msg and or you really sign it personally that you receive. Now they just told me they cant do anything about it bec this apps is automatic. Your payment goes to seller direct. Even you dont received the item yet. If you want refund you ask their approval. Not like other ecommerce you going to ask for further investigation and they will refund to you. Here if your item is lost and mismanage by the board your item is gone. And your money is gone and they will give you 5 percent coupon which is not even half way of the price of the item.

I dont receive the item bec from my apps in gmarket still in busan seehow. How come i will complain that i receive which i dont receive. Im always here in the house. From the board report said "No one open the door nobody pressing the button here im here all day. Its the delivery guy is a lier. Because he know he mishandling the item and he's fault why its missing. How come it will come here to talk to me in korean. You need a police so he need to explain me further where is the item. Its not a joke and my piss and angry. You can tell the delivery guy is lying bec im here all days seating nobody press the doorbell and they will report to gmarket that nobody open the door how come. I wan to refund my money. But they say they cant. Its gmarket fault why they paying the seller first. This gmarket is automaticaly press delivered if overseas sometimes even u dont received the item. I report within the week i don't received the item. Somebody from this board which you can see that still in custom. And day to another i come to customer service again. She reply i'm to late to ask for refund which the item been delivered a month ago which is totally sucks. Im relying on this Board reply. The gmarket must not pay the seller unless totally received by the seller by pressing the apps received with not automatically click received gmarket must wait the seller to approved and rate the item. So what happened to my item is mismanage by board and by the courier which the delivery guy has no photos to show on you how it delivered and the item is not sigh by me. He just report received by the customer. He can easily type that but lacking is evidence that the parcel is delivered. Now i lost is 50,000 do you think is free its almost my 1 day salary. I WANT TO GET MY MONEY BACK.

A lil bit similar to ebay. Most of the stuff is from korea. They also rated the shop by consumer comments. I only have certain problems with some shops since aome of them only know basic english (but they replies to your question fast). One of the thing that make most people love to shop here (and become addicted to it) because they always give tons of discount coupons!~~~

3 products I recently ordered all stopped working within a week (2 air purifiers and 1 fan). G-Market makes you jump through a million hoops and wait forever to get your money back. They don't take any responsibility for their mistakes--they seem content with the customer having to fight for their refunds. One time they asked me to take it up with the seller, and didn't offer any other help. I wouldn't be using G Market English if I was fluent in Korean. This last time, after a month or so of back and forth emails, which bizarrely included them asking me to video the fan not working, they asked me to dis assemble a fan and put it back in its original box so the delivery guy could pick it up. I refused to spend more of my time on someone's else's mistake, but they kept on telling me the same thing, so I told them to go to hell and cancelled my account. Good companies own up to their mistakes are helpful in taking on some of the burden. Bad companies like G Market make you do all of the work yourself, and act like you have infinite time to navigate through their obtuse refund system. I'd gladly pay a bit more to have a customer service experience that wasn't a nightmare, and that is what I'll do from now on---without G Market!

I used to live in South Korea, and I had used Gmarket in South Korea several times. I have to say, if you can understand Korean AND live in South Korea, Gmarket is a very good website. They do look after domestic customer very well.
BUT, now as an international buyer, I have to say I was definitely fooled by my past experience. The buyer's right and protection is way worse worse worse worse than the domestic buyers. I made 2 orders in Gmarket (total 7 items). I can't believe BOTH order went wrong. The first order, one of the clothes got returned to the seller without my consent. I just got an email said the item has returned successfully. They said I will get the refund which is a big lie. They returned my item but they NEVER refunded my money + pre-paid super expensive EMS shipping fee. The second order is even worse. One of the item was a incorrect item, and unfortunately the poor wrong item was delivered to NZ already. Can't believe they didn't even check the item (especially international order) before packing them. Now they offer me two options, I can either send the item back (has to use EMS service) and then I can get my refund or they can refund me 10% of the wrong item price and I get to keep the wrong item?! Fxxx them, if I want the wrong item, I would have bought it from the first place. Screw them, I would NEVER NEVER NEVER EVER buy anything from them.
To whom who is thinking to buy things from Gmarket, please think carefully, I've read so many negative comment about Gmarket before, and I've already though those buyers were just unlucky, I was wrong, nothing to do with their lucky, it is just simply there are so many serious problems with this website:
1. The pre-paid shipping (EMS) is only an estimatition. The final weight is not just the item, the final weight you need to pay is the items + all packing boxes, in my case, I bought three clothes and they all packed in three separate cardboard boxes and then get packed in a big boxes. So you end up paying most for the boxes...
2. They have very clear policy how to take money from you but no clear policy to protect buyers when things go wrong. You can only pray that you are lucky enough to have right items sent to you. When things go wrong, they are very passive to help you to solve the problem, and the solutions are also very unfair to the buyers. They know clearly you can't do anything to them because you are overseas
3. Terrible quality control before sending out. All the items were sent to Gmarket warehouse and then get sent out together. In my case, even the label outside the box is different from my order, they still pack everything together and sent everything out. Unbelievable mistake, considering I paid almost 50USD for the shipping
4. The quality (especially clothes) is bad, don't be fooled by the nicely photoshopped photos.
Summary: shopping in Gmarket = throw money into the water
So... unless you HAVE to buy from Gmarket, I highly recommend, save your money, Gmarket is not qualified to be the international shopping website (in terms of buyer protection, aliexpress is way way way much much much better).

Stupid online shop for foreigner!
I order 5 items in suck shop, and I cannot complete my oder in ISP step.
When I ask for support online, he said me that "you should ask your Korean friend", but I don't like that because my friends will set up their name and their mobile phone instead me (I want to register by my name). So dissatisfied, he don't understand my respond (or, he don't want to understand). I ask for his boss' email but I don't receive any respond from that!
I don't know why they set their English version while it cannot help the foreigner anymore!
$#*! that shop!
I waste 3 hours in this morning!

Careful when buying from here. I have been struggling for two weeks to have my package that they first claimed had been delivered and then claimed had been delivered but returned by our "parcel center" that does not exist and asked me to pay for delivery again!

Communication with their Customer Service Center has to be by email and they are slow in respons.

DO NOT BUY FROM GMARKET!