Elinor C.

G Market is absolutely a fraud trade! Not only their very poor customer services, they cheat money without responsibilty. I have ordered items at G Market in late Jan 2020, the delivery has been postponed and postponed again. It is still quite understandable in the period of flooding on demand. However, when I checked the tracking on their tracking system. Ist batch of my ordered item has been arrived on 14th Feb 2020. Said I was well received and even asked me for comments. However, I have not received anything from them. So I was trying to check their contracted courier EMS, but in vain. After sending a thousand of email and leaving inquiries at their platform, G Market eventually replied me an email right now (17th Feb 2020 pm). The email said my ordered item has been returned to their seller and no refund is available. It is absolutely unacceptable. If the product cannot be shipped, or whatever reason, G Market should NOT charged me. But they have charged me full payment of product price and shipping cost. And now I am told the product cannot be shipped to my location and refund? What a bad commercial is! A really fraud!