• EngineerSupply

EngineerSupply

Overview

EngineerSupply has a rating of 4.54 stars from 14,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EngineerSupply most frequently mention customer service, free shipping, and great price. EngineerSupply ranks 7th among Industrial Supply sites.

Positive reviews (last 12 months): 83.3%
Positive
15
Neutral
3
Negative
0

What reviewers want you to know

Positive highlights

  • Customer service representative answered all questions and made this ordering experience particularly pleasant.
  • Engineer Supply has the best prices I have found on the equipment we need as well as free shipping.

Critical highlights

No critical highlights yet

How would you rate EngineerSupply?
Top Positive Review

“Great product & excellent service”

Ruby P.
4/10/24

I emailed the company and described the item I was looking for. I could not find it on the parts list for my product. The representative immediately replied to my email with the part number and price. I placed the order and received my part a few days later very very well, wrapped and packaged so that it could not be damaged. Very happy with the customer service department.

Top Critical Review

“All was well until it was not”

Oscar G.
1/8/22

I purchased an order and was received damaged. We contacted them and said they would put a claim in and have yet to respond or reply to any of my emails or phone calls. After many attempts, I have not been reached out to or have been helped. Be careful when purchasing items from companies like these as you may get stuck with a damaged tool like me

Reviews (14,255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33) engineer supply (34)
Thumbnail of user rubyp168
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I emailed the company and described the item I was looking for. I could not find it on the parts list for my product. The representative immediately replied to my email with the part number and price. I placed the order and received my part a few days later very very well, wrapped and packaged so that it could not be damaged. Very happy with the customer service department.

Thumbnail of user margueritet39
1 review
0 helpful votes
December 13th, 2023
Verified purchase

Easy to order. Shipping tracking was a plus. I have been in the accounting and tax preparation business for 43 years. Using plastic folders keeps paper documents safe. I just wish that you also stocked blue legal size plastic folders.

Thumbnail of user kurta154
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Hultafors folding rulers are probably the best available today. The price to ship it was insanely high. Almost as much as the tool itself. Shipping not withstanding, the customer experience and product were excellent.

Thumbnail of user oscarg192
1 review
0 helpful votes
January 8th, 2022

I purchased an order and was received damaged. We contacted them and said they would put a claim in and have yet to respond or reply to any of my emails or phone calls. After many attempts, I have not been reached out to or have been helped. Be careful when purchasing items from companies like these as you may get stuck with a damaged tool like me

Tip for consumers:
be cautious as you may not be helped with an item that has been damaged or broken

Products used:
Level

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelr6656
1 review
0 helpful votes
January 12th, 2024
Verified purchase

The assistance provided via telephone was critical in my getting what I needed and, when received, the product met all my expectations.

Thumbnail of user lorief45
1 review
0 helpful votes
February 15th, 2024
Verified purchase

Thank you very much! I find these items difficult to find, and very expensive when I do. Not only did they have them in stock, the price was very reasonable!

Thumbnail of user mariop359
1 review
0 helpful votes
December 8th, 2023
Verified purchase

I am so pleased with my order. This cart is well made and durable. Rather than storing blue prints I am using this to store my fly fishing rod tubes. I have 35 rods and room for 15 more :)

Thumbnail of user nickm1503
1 review
0 helpful votes
December 13th, 2023
Verified purchase

All in all, good experience with a fairly quick turnaround.

Thumbnail of user richardc3470
1 review
0 helpful votes
June 14th, 2022
Verified purchase

Not a lot to say. I visited the site, ordered, paid and received the products. I do not like the constant pressure in the review software to write a certain amount of words so it gets published. I prefer to work with suppliers that do not worry more about the number of words in a survey "to make a good impression" versus the actual experience by the customer or the performance of the supplier. Started at a four but went to a two due to the survey process.

Tip for consumers:
I think the survey process is terrible and takes an unbelievable amount of time to get to a valuable answer. My rating was much higher until I started the survey review process.

Products used:
I used all the products

Thumbnail of user falconf1
Falcon f.
1 review
0 helpful votes
April 26th, 2018
Verified purchase

Well, I like that you had a better price than amazon on the 96" box level I ordered, I wanted to order a line level too but your search couldn't find one.

Thumbnail of user hollyh332
1 review
1 helpful vote
August 11th, 2020

My husband purchased a product from here in May, due to the coronavirus shipping was delayed so my husband cancelled the order and made the purchase elsewhere. They still have not reimbursed his money, they say they have but they haven't and refuse to reimburse him. This was a high dollar item, they totally screwed us over. I would never recommend this place. I'm contacting a lawyer about the situation. Engineering Supply sucks!

Thumbnail of user thomasf280
Thomas F. – EngineerSupply Rep

The delay in refund was an administrative mistake that unfortunately occurred during a change in the company's credit card processor service. The sales department did issue a refund upon cancellation, but the customer's account was not credited. A check refund subsequently was issued along with an apology. Again we apologize for the situation and the delay in full refund.

Thumbnail of user forestf5
Forest F.
1 review
0 helpful votes
August 28th, 2017
Verified purchase

ESW has a good range of products. I don't deal with these kind of material on a daily basis, so i did have to look up some term on Wikipedia before I made my purchase.

Thumbnail of user thomaso1018
1 review
0 helpful votes
September 26th, 2023
Verified purchase

I believe one of the items is incorrect. Wrong size.

Thumbnail of user billm2055
1 review
0 helpful votes
December 11th, 2023
Verified purchase

Shipped fast, Confirmation sent when shipped and also when Delivered.Easy to order.

Thumbnail of user allent227
1 review
0 helpful votes
August 30th, 2023
Verified purchase

Reasonable cost for tube and shipping. Secure packaging. Durable plastic tube to store and transport a programmable LED light device. Pleased with purchase!

Thumbnail of user jasonv830
1 review
0 helpful votes
September 24th, 2023
Verified purchase

Arrived on time and as described
Name brand product and received an extra target plate

Thumbnail of user johnb11547
1 review
0 helpful votes
August 29th, 2023
Verified purchase

Product arrived in good condition.

I didn't know it had arrived because I got no notification that it had shipped

Thumbnail of user ranad26
1 review
0 helpful votes
June 1st, 2023
Verified purchase

The Manager 25 box is perfect for my rolled paper templates I use for installation of my original wall sculptures. Thank you!

Thumbnail of user briang2026
1 review
0 helpful votes
June 28th, 2023
Verified purchase

Pretty straight forward. I shopped around on the website, found what I wanted/needed, ordered it. Now I'm all set going forward.

Thumbnail of user russellb90
Russell B.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Very satisfied with the delivery and the over all experience. The item is perfect for what I can use it for.

Thumbnail of user charlesh3106
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

They are a little slow in shipping, but I assume that once the order hits the warehouse, it is shipped quickly. Customer service is very good. They are very polite and professional.

Thumbnail of user jerryl802
1 review
0 helpful votes
June 13th, 2023
Verified purchase

The initial shipment of a tape measure was a used / damaged article that was shipped to me by mistake. Engineer Supply was very helpful and and agreed to replace the article. It was promptly shipped to me. Thanks.

Thumbnail of user brians3577
1 review
0 helpful votes
April 12th, 2023
Verified purchase

Easy ordering, fast delivery and product received as expected!

Thumbnail of user ethanp26
Ethan P.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

At this time, I don't like that estimated shipping rates to Alaska sites are not available. Now I do not know when I will receive a follow-up for confirmation of shipping details or arrival time.

A timely follow-up and confirmation of order shipment would improve rating greatly.

Thumbnail of user lisak2319
1 review
0 helpful votes
April 25th, 2023
Verified purchase

Great customer service…

Found the replacement parts I needed…

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Company Representative

Thumbnail of user thomasf280
Thomas F.

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4.5
14,255 reviews
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