I should have read all of the many complaints online regarding ordering on their website! I ordered some things as a Christmas gift for my daughter and it says if I spend a certain amount I get free shipping. I waited two weeks and even emailed them, with no response... when my package arrived it was missing items. They did charge my card for ALL of the items and never got back to my emails! When I tried calling I got an automated voice saying to email them! How is it that they can get away with taking money from people and horrible customer service? This was my first time ordering from their site and my last! I will also go on a mission to show the 9,000 followers on Facebook, 2,000 on Instagram and every other social media site I have, the MANY complaints against ELF. I refuse to spend a dime on any of their products and will make sure EVERY single person I know ( and in my line of work I come in contact with a lot of people from all over the world) know the truth about this scandalous company!
Elf cosmetics is a wonderful brand. Their prices are reasonable and the products are great. I have had to call customer service once but they were wonderful. Quick, simple, and ready to help!
Cool website and quality cosmetics. This brand if affordable and I liked their mascara and other items. Thought some revews are not good, my experience was great.
What originally happened was that elf gave me a $3 refund for 14 missing items I had paid for and didn't receive. I made a previous review describing the terrible experience. After three emails and a message I left on their voicemail, I received the rest of my refund for those 14 items, and they sent me a 32 piece eyeshadow palette set (all about the nude) with two studio brushes, and an eyelid primer, along with a postcard from an elf representative apologizing for the bad experience I had. The refund, free gift and apology pushed a button in my heart, so I felt obligated to tell everyone that they resolved the original issue, and they went above and beyond by sending me a free gift.
Even though this experience with them was pretty bad to begin with (because half my order was missing when it arrived), I'd say that I'd shop on their website again in the future. It did take a few emails and a few days to hear a response from them, but they managed to at least give me my money back so I'm satisfied knowing that they take care of their customers.
I really products of that brand, because they are quite cheap and good at the same time, so I really adore them and usually use them in my everyday make up, so if you want to test it, do that
I've ordered from elf several times. My local drug stores don't have a very wide selection of elf items, and it's a bummer cuz there's a cvs about 100 steps from my door. Anyway, i'm not in love with their site, it's not really easy to navigate. But what i do like is the check out section. They are very thorough and ask over and over if the shipping address is correct, etc. the last time i ordered was during Christmas, and there was not only a good sale, there were coupon codes all over the place. So i was able to buy more than $60 of items for less than $25. And free shipping. So i was quite happy. The order came complete, and everything was packaged well. I had moved since my last order, and was using a new card to pay for it. I didn't mind the extra few minutes at all.
I will for sure use this site again.
It's refreshing to be able to buy drug store products at actual drug store prices. I hate paying up to $18 for a face primer when i can get one delivered to my home for $6. In this case you don't get what you pay for... you get much more.
Pros
1. Inexpensive
2. Cruelty Free
3. Vegan
4. Doesn't Harm Animals
Con[s] [kinda?[
1. It isn't THAT pigmented, but it's still pretty good even if it's not as pigmented as I'd like it to be.
Good budget cosmetics. I have been using it for more than one year, until there have been any complaints. The only thing, I didn't really like the shades of blush E. L. F. Studio Baked Blush.
Tried to place an order twice, one credit card denied, then tried another, it was also denied, called the bank, said my order was charged then credited back, TWICE! Now I have to wait to get my money back from 2 different credit cards, customer service was NO HELP at all, said it was probably something I typed in that was wrong, never again, BEWARE OF THIS COMPANY
Poor customer service and resolution with regards to issues with their products. Will not use again.
I absolutely love elf cosmetics. They are fabulous! They are easily found at most major retailers.The price point is perfect and easily affordable with prices from $2 to $10 for most items.
So many wonderful points to this line: affordable, goes on well, lip products last and taste/smell good, and to say it again, they're VEGAN and CRUELTY-FREE! The prices also entice you to get more than you thought you would.
If you are really into the drugstore makeup Elf is definitely a really good option because the formula is simply awesome taking in consideration the prices, I truly recommend their products.
Ordering is fast, all information about the product is available, I make the second order in this online store, and both purchases please, delivery on time, on the agreed date.
Saw a pair of athletic shoes I wanted in the Finish Line department. And they had them in my size. Very pleased with the selection of shoe and Customer service.
The masks are my favorites. Luxurious affordable self-pampering. I love using ELF products to show my granddaughter methods of self love
I love e. I. f products and their results are awesome. I have tried using many different products. Prices are affordable. Huge collection with excellent quality. Recommended to friends.
I love Elf. It offers everything that expensive lines offer. I love that if I want to try something new out, I do t have to spend a lot in the event I end up not liking it. Great bang for the buck!
First time here and absolutely loving it and I'm very impressed with the level of service, Good quality of products and affordable prices. I bought the mascara here. Best experience. Thank you.
Excellent customer service. I really love this. I love everything about ELF Cosmetics. They really amazing products. Very nice! Just continue being a nice app guys.
Overview
ELF Cosmetics has a rating of 3.5 stars from 236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ELF Cosmetics most frequently mention good quality, free shipping and affordable prices. ELF Cosmetics ranks 3rd among Cruelty-Free sites.
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- New York, New York
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members