Jasmine S.

What originally happened was that elf gave me a $3 refund for 14 missing items I had paid for and didn't receive. I made a previous review describing the terrible experience. After three emails and a message I left on their voicemail, I received the rest of my refund for those 14 items, and they sent me a 32 piece eyeshadow palette set (all about the nude) with two studio brushes, and an eyelid primer, along with a postcard from an elf representative apologizing for the bad experience I had. The refund, free gift and apology pushed a button in my heart, so I felt obligated to tell everyone that they resolved the original issue, and they went above and beyond by sending me a free gift.

Even though this experience with them was pretty bad to begin with (because half my order was missing when it arrived), I'd say that I'd shop on their website again in the future. It did take a few emails and a few days to hear a response from them, but they managed to at least give me my money back so I'm satisfied knowing that they take care of their customers.