- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
ElderHelpers has a rating of 3.99 stars from 179 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElderHelpers most frequently mention great organization. ElderHelpers ranks 2nd among Caregiving sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
No positive highlights yet
If I can do something for th senior and the society that would be my pleasure. And I'm willing to help more people
After providing the "donation", I contacted six numbers. One was non-working, two others answered as the same NAME, but were definitely not the people listed as volunteer. Three others never returned calls. There is NO PHONE number for ElderHelpers to speak with someone. I Sent an email to which I got an automated, "we'll respond in 2 business days" and a week has gone with no reply but daily marketing emails. In theory, this is a fantastic idea but my conclusion is it's either fraudulent or horrifically managed.
After providing the "donation", I contacted six numbers. One was non-working, two others answered as the same NAME, but were definitely not the people listed as volunteer. Three others never returned calls.
There is NO PHONE number for ElderHelpers to speak with someone. I Sent an email to which I got an automated, "we'll respond in 2 business days" and a week has gone with no reply but daily marketing emails. In theory, this is a fantastic idea but my conclusion is it's either fraudulent or horrifically managed.
This is a follow up to my 10/6/22 review. There is a response by Elders of the issue has been resolved. The issue is not resolved. I asked for the corporate office address so I could look up Elders on the better business bureau website. Elders did not contact me with this info so I don't know how they can respond to my post the issue has been satisfactory resolved. This further questions the credibility of this business 10/25/23.
An elderly relative signed up for the service. No one was available in the area so they attempted to cancel their "subscription". Two phone calls later they are still being billed despite being told the subscription is cancelled. Now the phone number is not functional. Forced to contest the charge with the credit card. My relative is out $400+. SCAM!
Mary R never resolved the situation. Avoid them!
Tip for consumers:
Avoid at all costs!!
Products used:
No service was ever provided.
My husband signed up on 11/21. Our "donation" was withdrawn right away. Understandably, due to the holiday, we expected a delay. However, it took two weeks to get a response. All we needed was a code to be able to contact a volunteer. Instead, we kept getting the same email requesting a sign up and donation. When he finally received the code, he made 9 phone calls. The only two numbers that answered had moved out of the area. The other numbers were either no longer working, so a message was left. No one has responded 24 hours later. The latest from elder helpers is another request for our zip code? Don't you have our registration? Ridiculous.
I have not received the packet or even been able to place the order for it. So far it has only taken my donation and now the site seems to be locked up or repeating these steps, 3rd time I have had to fill this form out to try and submit.
I would be happy to revisit this and write a review once I am able to move forward.
* ElderHelpers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I signed up to get help for my 90 + year old in-laws. Not really impressed. Many of the volunteers I called either never returned my calls or stated they were no longer involved with this organization. I am not paying $50 a month for nothing! They also tell you that it is the client's responsibility to report wrong or disconnected numbers. Really? Then what am I paying for? If they had a better business model they would at least keep their database updated and regularly check in with both the client's and volunteers. I can't recommend this organization for my area in South King County Washington state.
* ElderHelpers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section
I signed up for Elder Helpers a couple years ago. At that time I was sent a packet of some sort and ended up having to pay around $50 for the privilege of volunteering my time. I contacted them but was quickly rebuffed - I never got called to help anyone. The only result was that they took my 50 bucks.
Here is the email exchange between myself and Elder Helpers from that time period. It speaks for itself:
Me:"Hi, I signed up with Elder Helpers a couple weeks ago (donated the fifty dollars, got the booklets, paid for the background check) At this point is it just a waiting game or can I do anything proactive to get matched up with an elder? Thanks"
Their Response:"Yes, you can read your packet and our website. "
* ElderHelpers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I gladly sent in $50 with the hope of getting some assistance with my grandmother. The last 10 days I've tried calling 8 separate people listed. No one answered so left messages for those who had vm. No one has called me back to even say they couldn't help. When I emailed my concerns, I received a email response that the email was no longer valid. And wouldn't you know the phone number that you have to search for is disconnected. I should have known when no one in health care, social services are even government services have any heard of Elder Helpers. If it's too good to be true, it is!
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section
My opinion of Elder Helpers remains unchanged. People who take advantage of the elderly need to be brought to justice.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section. As a special note for this extra strongly worded review: we have always had since conception a feature on our website for volunteers to set their profiles as inactive and therefore invisible to the public. We believe that this review was indeed left by someone with bad intentions and legal action might apply.
Update April 20 2016: (In addition I have responded to all of "Mary's" emails so their response about not being able to contact me is bogus)
Chuck... Mary... whoever you are,
Who is managing your website that you can't see that my profile is obviously live? I just received another phone call April 18th from another senior looking for assistance. I would love to send you the url but since I can't even log in AND when I chose to have you people send me an email because your site says my password is incorrect it doesn't send the email. Maybe I'm the one who needs a lawyer.
Mary R. Wrote: -------------------------
Hello Johanna,
Could you please confirm that your profile is not on our site anymore and in case you do see it please email us the url so that we can take it down.
Thank you for your goodwill,
Chuck
elderhelpers.org
I was contacted by Mary yesterday:
"Hello, I am Mary and here to help you solve this issue. Please let me know if you would like my assistance, I will be glad to assist you.
However if you refuse we will pass on your review to our lawyers, thank you.
http://www.pcworld.com/article/*******/Yelp.html"
Mary,
I would like nothing more then to delete my profile from your website; and I know I'm not the only one. Please do pass on my review to your lawyers and to any and everyone else you know the more visibility the better that is the whole purpose for posting reviews.
Thank you so much for your assistance!
This was my first time using Elder Helpers. I am very disappointed. 1 person was very rude to me on the phone, the other volunteer hung up on me when i told them who i was. I wont be using this service to help my mom. Not feeling comfortable leaving my mom with this service.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section
I offered to give my valuable time and then they asked me for money before I could join the site. Moronic.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I paid the $30-some u have to pay to register ($10/monthly +22 or so for a background check) and have not been given any confirmation by background check has gone through (though the money has been processed) and I contacted customer support and according to their response email which I received twice, I should get a response in 2 business days. Meanwhile confused how this works
* ElderHelpers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section
Read consumer reviews at:
https://greatnonprofits.org/org/campaign-for-aging-research-1
Reviews are mostly negative from consumers looking to find someone to help with their elder loved one, Many feel scammed. The only positive reviews are from board members and alleged volunteers. Many negative reviews of the organization. I love the concept but seems the many consumers are NOT satisfied based on actual objective reviews.
The biggest RED FLAG for me is that there is NO phone number. Any organization that does not provide a phone number for customers and customers to contact them should be viewed with a high degree of skepticism. I was initially excited to try this for my 84yo mother but am passing based on what I have read and based on the fact there is no phone number, and one is required to pay $50 a month to access the volunteers, every month, whether you get connected to a volunteer or not
After filling out a questionnaire and jumping through hoops to volunteer, the applicant is faced with a mandatory demand to pay $50 in order to go ahead. WHAT? Supposedly, it's to cover expenses for running the website. Who are they kidding? Is this any way to treat people who want to help out? Not in my book. Who thought of this anyhow?
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
This is hands down the worst volunteer organization I've ever dealt with. They are incredibly disorganized, their website has lots of issues, they request a $50 donation from all volunteers up front, and they never actually get a hold of you to donate your time. I wish I'd heeded the advice online to stay away from this organization. It's been a colossal waste of my time and I continue to receive emails from them to update my profile but no one ever contacts you to actually volunteer. I strongly suggest you volunteer with another organization as I have done, as I am not even positive if this is even a real organization or they just claim to be and take donations.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I've been a 'member' or volunteer with Elder Helpers for I think the past 2+ years, and only once has a man, a senior (who along with his wife was looking for a person to help with doing their housecleaning) but while he was rather kindly sounding on the phone and everything, he lived just too far south from me here in Edmonton, so I politely declined when I discovered that it would take me 3 buses and a good hour just to get to their house.
That was over a year ago, and since then nobody in Edmonton has contacted me about being a volunteer. I'm probably going to take my name off of Elder Helpers because it's just not used in my city.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
Wanted to find areas for volunteering in my area-----never one call, email, (just this one asking for rating) my experience is rated 0... never got any feedback from questions... just who are you assisting, or is this just an administrative action...
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I went online to find an organization to volunteer my time and experience. However after applying this organization stated I much pay 50.00 dollars to volunteer my time. There is no way I am paying for my time. I rate your organization a zero
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
This company is a scam and the jobs are fraud... they never have anything available... It is hard to contact the managers of the company for any assistance. They claim to have reached out to you, but never attempt to do so... guess they want others to think that they are doing something but their not... BEWARE PEOPLE THIS IS A SCAM1
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
Didnt find this site easy to use or the customer service at all helpful - i therefore cancelled my DD after 1 payment and never got anywhere with this Co
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I am a college student and I thought that volunteering would be a great way to spend time when I'm not in class. I know that many seniors don't always have family and friends that visit them, so I volunteered on ElderHelpers.org. I emailed a customer care rep who told me all I needed to do was fill out an application form. I filled out the form online, uploaded a picture, gave the reason I wanted to volunteer along with other personal information. However after I submitted this information, I was told that the next step was to make an "expected contribution" of AT LEAST $50 in order to continue the application process. While donating to charities in itself is a benevolent act, it is in my opinion ridiculous to require a payment in order to volunteer. This site makes it clear that they don't care about charity or volunteer work, they care about money and that is all. I will be volunteering at a local nursing home instead. Shame on the people running this site.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
Don't listen to the reply of this message. This website is a scam to make money off of volunteers and take advantage of the elderly. I don't see anywhere that I can "log hours" and yes I did find someone to volunteer with but there is no way I am telling you all my name or hers. They are over charging her and are RUDE to her. And the point of VOLUNTEERING is GIVING, you should not pay for mileage for a willing volunteer. My elder is going to be sooo upset when she finds out that this is going to be an horrible disaster to try and cancel her membership. I like how the replier, replied to someone and suggested they know who the person was and said they "abused the website". How do you know who that person is on a review site? YOU all are the one doing the abusing. I hope you guys get a class action law suit and you have to pay back every penny to anyone who has ever been charged by this "service". Why in the world would someone continue wanting to be charged after they have already found their volunteer? I'm so sad, because I am really happy my elder found me and then I realized what a horrible "organization". Wow, taking advantage of the elderly, that's really classy. Sorry, this is a bit of a rant because I am so upset about this.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
Did the background check and filled out all of the info and sent money requested. Don't understand. Melody
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
First - I signed up as a volunteer. There was no phone call or anything - I just showed up as a volunteer. I could be a mass murderer!
Second - We tried getting a ride for my 90 year old mom. Contacted at least 5 people on the list - most had signed up years ago and had heard nothing from company - didn't even know they were on site. Needless to say - no help at all was available.
Third - We cancelled the service after first month, but were still charged. Still waiting on a refund for the second month - and think we should get one for first month too.
I have NEVER spoken to anyone at Elderhelpers. Only ever got email from one person - Mary. Is this a one woman show? I'm wondering if this is a scam.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I signed up because I thought it would be a great way to connect with seniors in need in my neighborhood. It all sounded great until I got to the page asking me to "donate" $50 to support the organization. I have volunteered at many places and have never been asked to chip in money when I'm already donating my time (which is worth a lot!). I canceled my membership and the response was that it was just a suggested donation to help pay for costs. There are many places that I can volunteer without being asked for additional money.
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
Gain trust and grow your business with customer reviews.
Elder Helpers is a user-friendly, web-based service. We believe that compassion at its finest is free. Volunteers register to offer their services based on their true desire to help elders. Elder Helpers strives to safely and conveniently connect these dedicated, passionate volunteers with elders in their local communities. We are a tax exempt organization and the contributions cover our operating costs. Our volunteers are true volunteers. For a tax deductible monthly donation of $50, you can contact as many volunteers as you would like, to ask them for as much help as you would like. We do screening and background checks and our website makes it convenient for you to locate volunteers where you need them and get to know them and the help they are willing to offer. Enjoy the safety and convenience of elderhelpers.org!
We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.
Elderhelpers.org started in May 2010 to match volunteers with elders in need of help within their own community.
In the middle of June 2015, we have decided to stop offering a refund policy since it was rarely respected by our users. We switched to a third party meeting the best industry standards to offer tax deductible donation receipts, easy cancellation, and increased security.
We now only let informed people about our service (having read our FAQs carefully, and checked our listings of volunteers themselves) join our community. Each user gets access to our safe and convenient service for a small monthly contribution. We do not offer refunds anymore. There is no more subscription, monetary contribution is now considered a donation. And it is tax deductible!
People joining our community are asked to be patient, nice to our volunteers, and to report wrong and disconnected phone numbers to us, which is the only way that we can keep a database clean and up-to-date. This website is user supported: volunteers give their time and when they can donate money, elders and their relatives participate fifty dollars a month, and report their results to benefit the entire community of users.
The complaint has been investigated and resolved to the customer's satisfaction.