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eHarmonyReviews 1,177

1.2
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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
India
1 review
0 helpful votes
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Looks good!
August 28, 2016

It really looks like a solid dating site so no idea why some people don't like it?! There are some other great alternatives to eHarmony (Mingle2day, Chemistry, just to name two of them) if you weren't lucky on it. But for now it looks good to me.

Date of experience: August 28, 2016
Canada
1 review
0 helpful votes
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Turned my eyes on eharmony this month and cant deny its a good one. It takes FOREVER to join as they have loads of questions. I would say if you compare it to another company like wejustfit.com then eharmony takes ten times longer to join. But the hope is that the questions will help me find someone who is right for me so lets see. Def a lot of people showing up in searches and had a few chats which is a good sign but undecided for now if its my new number 1.

Date of experience: August 23, 2016
District of Columbia
1 review
5 helpful votes
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I tried to cancel a two year subscription deal within 10 days but they will not return any part of the money although they will gladly stop the account and keep all your money.
This site is ridiculous. I get matches and have even communicate with a couple but this is nothing but a money making scheme where they are MUCH more concerned with revenue than finding matches for people.

This is just my opinion and experience and please take my advice make the initial trial as short as possible, use AMEX and instruct them not to accept any addional charges from e-harmony to insure they do not just keep billing you

BTW I tried to get AMEX to intervene but they said the charge was legit and the rep told me she had personally work several complaints about e-harmony charging without authorization

To further show what they are all about and HW they rip you off, they have this thing called "IVD Verified" which will cost an additional $5.95 a month. Here is the thing. See what you have to do t cancel the monthly bill for THAT:

>>>>>
Notice of Rights to Cancel
You, the buyer, may cancel this agreement, without any penalty or obligation, at any time prior to midnight of the original contract seller's third business day following the date of this contract, excluding Sundays and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states the you, the buyer, are canceling this agreement, or words of similar effect. This notice shall be sent to eHarmony, Inc., Attn: Cancellations, P. O. Box *******, Los Angeles, CA ******* USA.
You will receive an acknowledgement of your order by an email, which includes your automatically renewing Membership Agreement Plan Terms and eHarmony cancellation policy applicable to your Membership Agreement

<<<<<<

Yes deliver a mail notice or a telegraph. Now correct me if I am wrong but this is an online dating service that takes money online but makes you use snail mail or telegraph to cancel this.
Please take my advice and avoid these guys. They are thieves

Date of experience: August 23, 2016
New Jersey
1 review
7 helpful votes
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Don't waste your $$
August 20, 2016

Despite filling out a very detailed list, asking for non- drinkers within 30 miles of my home, I'm getting referrals for nothing but drinkers who live as far as two states away. Even after I take the time to delete them as options, eharmony sends them all over again as new matches day after day. Do NOT waste your money.

Date of experience: August 20, 2016
Florida
1 review
4 helpful votes
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Not only was I matched to men that were absolutely nothing like what I had asked for, but they were so unbelievably ugly. I tried to cancel my membership after literally one day because I knew I would never use this site again, but did they let me? Hell no. What a huge waste of a lot of money!

Date of experience: August 16, 2016
India
1 review
1 helpful vote
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Patience
August 15, 2016

I was starting to think the whole online dating process was almost hopeless. And incredibly high percentage of the women I met did not look very much like their photos and you will find a few lunatics too. Plus it is frustrating that on most sites you are getting almost nowhere. There are only a few dating sites which are better than average (eHarmony and Mingle2day were the two best dating sites I have used) but if you get easily fustrated and impatient don't uns ANY dating site. It takes patience.

Date of experience: August 15, 2016
Illinois
1 review
9 helpful votes
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Class Action Lawsuit
August 13, 2016

I REALL HOPE THAT SOMEONE SUES EHARMONY IN A CLASS ACTION LAWSUIT SO THAT WE ALL CAN GET OUR MONEY BACK. I JUST WENT TO THE "PLUS ONE" ON MY ACCOUNT AND IT WAS LITERALLY THE SAME GUY WITH A DIFFERENT NAME AND LOCATION. PUC AFTER PUC IT WAS THE SAME GUY WITH A DIFFERENT NAME AND LOCATION. THIS SCAMMING OLD BASTARD HAS MADE MILLIONS LYING TO PEOPLE WHO WANT TO MEET SOMEONE. I WOULD NOT BE SURPRISED IF SOME OF THESE PEOPLE DON'T WIRK FOR EHARMONY OR THEY ARE STEALING PICTURES OFF THE INTERNET AND CREATING FAKE PROFILES. THIS IS WHY NO ONE EVER RESPONDS TO YOUR PROFILE BECAUSE THESE PEOPLE DON'T EXHIST! THIS IS ONE OF THE BIGGEST SCAMS IN HISTORY. LET'S SUE HIS $#*!!

Date of experience: August 13, 2016
Illinois
1 review
9 helpful votes
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No refund after 3 days
August 11, 2016

You can not assess a dating website in 3days. You can only get a refund ifor you cancel in 3 days of use. They make you communicate through email and basically after 17 days of use and not having good service, I wanted to cancel my subscription. I was charged $210 for a whole year but I only used site for 17 days! NEVER SIGN UP FOR EHARMONY.

Date of experience: August 11, 2016
District of Columbia
7 reviews
2 helpful votes
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So-so
January 18, 2021

To be honest I'm lost among so many people. And no one interested me.
But they have rather good service.

Date of experience: August 9, 2016
NL
1 review
2 helpful votes
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MY REVIEW
August 8, 2016

GOOD SITE, NOT MANY FAKES AND GIRLS ARE QUITE NICE. LOTS OF GIRLS, ALMOST AS MANY AS WEJUSTFIT.COM SO GOING TO PAY FOR ANOTHER MONTH AND SEE.

Date of experience: August 8, 2016
Texas
1 review
5 helpful votes
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Horrible experience
August 7, 2016

All I can say is do not waste your time you have better luck and get just the same quality or lack of as the case may be on free dating sites but at least on the free dating sites you will get more activity this dating site has none.

Date of experience: August 7, 2016
Arkansas
1 review
8 helpful votes
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95% of the matches you will receive have been inactive for weeks, months, even years. EHarmony will match you with them, however, in the hope that you'll respond, and then will turn around and market your interest in these former members to entice them to come back and spend their money again. Truly deceptive and awful.

Date of experience: August 4, 2016
India
1 review
1 helpful vote
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EHarmony is obviously one of the biggest dating sites so I decided to give it a try. I joined eHarmony three months ago and I was positively surprised. I got in contact with many nice women and arranged a few dates. I don't understand any of the negative reviews. It is a quality dating site. Only reason I left it was because I tried out a few other dating sites liked Mingle2day which I personally liked a little more. I'd rate eHarmony 4 out of 5.

Date of experience: August 2, 2016
Maryland
60 reviews
209 helpful votes
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Patience is a virtue
August 2, 2016

I am 71 years old and met my wife when I was 65. It took almost two years to find each other but worth the effort. We're a perfect match and we've never been happier. While I would agree that some of my matches left me wondering what criteria were used; all of these sites rely on user honesty. I'm sure that lack of self esteem and loneliness can contribute to misrepresentation. Regardless of site, be patient; the person who is looking for you may be tomorrow's match. Suggestion: If possible, expand your geographic range. What might seem impossible in theory may become very possible for the right person; I'm from Maryland and my wife was from Ohio. Update: sixth anniversary; never been happier

Date of experience: August 1, 2016
California
1 review
4 helpful votes
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HORRIBLE
July 30, 2016

I joined with hope, I have been contacted by scammers and no one else. I signed up for a year and am not able to cancel my subscription - the button is mysteriously missing on my account page. I just joined Plenty of Fish this week and have met more men in that time than for the whole time on eharmony. The number of men I met on eharmony was none so this was not a hard total to beat!

Date of experience: July 30, 2016
GB
1 review
5 helpful votes
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Having already given a review of eHarmony I feel compelled to further comment as an active member on the site. I have taken the trouble to experiment with the ways it operates and the sheer dishonesty of its claims. Narcissism and greed go hand in hand and eHarmony is a prime example, non existent profiles, blatant ignorance and disregard for members requirements, condescending and disrespectful feedback from brainwashed operators, polite but sadly mislead, I could cancel my contract but I will see it through simply to study the extent of this company's brutal exploitation of people's vulnerability against the site's complete lack of conscience... Christianity indeed!

Date of experience: July 29, 2016
Ohio
1 review
0 helpful votes
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I find it insulting that eHarmony lists it's "Black Dating", "Asian Dating", "Christian Dating", "Jewish Dating", "Senior Dating", "Hispanic Dating" sections... but for gays, we're herded away to some new, separate, segregated section called "Compatible Partners"? I already have a business partner. I'm looking for a HUSBAND.
Reminds me of that South Park episode on Marriage Equality where "us gays" were told we couldn't get married, but we could get a special, legal title to call each other "Butt Buddies". Not surprised, since this company is run by conservative christians. They thought by FINALLY adding a separate, segregated site for gay people it would smooth over the fact that they are bigot owned and operated. IT DID NOT WORK. Their "Pitiful Partners" gay site was AWFUL and I immediately cancelled. They now have the lowest possible grade of all the online dating websites, and their customers are leaving by the thousands.
Bigots. Go figure.

Date of experience: July 28, 2016
New Jersey
1 review
0 helpful votes
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Nice
July 26, 2016

Been using eHarmony for ages. My favorite site. I use this and also WeJustFit and all my needs are covered. Wouldnt change to another site.

Date of experience: July 26, 2016
Florida
9 reviews
14 helpful votes
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No much activity.
July 25, 2016

I signed up for 6 month. Since the service was pretty dead, and I didn't think it was me, I tried OKCupid after a month and found OKCupid was much more active. Once I started dating exclusively someone I found through OKCupid, I tried to close my accounts.
I had no problem suspending my OK Cupid membership; however, eHarmony would not let me suspend nor stop my membership, so it ran its inactive course for 6 month. I suppose that makes it look like they have more active daters than they actually have, since probably most people move on like I did.

Date of experience: July 25, 2016
North Carolina
1 review
4 helpful votes
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Pretty much "DITTO"
July 25, 2016

Like everyone else on this forum, I too feel ripped off. I did not have any real expectations that I would meet anyone on Eharmony, but after about a month on this site, it was obvious that it was not as advertised. I'll tell you why. The first couple of weeks I got a reply from almost every match I responded to. Then, people I had an ongoing conversation with, would suddenly stop responding, so I started including an email link from the start. Come to find out, eharmony would stop sending email replies after the first couple conversations. Then I started getting reply's 2 and 3 days late, and eventually they stopped coming all together. I realized that the closer I came to my renewal date, the more funny things got. When I finally let them know I would not be renewing my membership (with 3 weeks left on my contract), I never received another match or a reply. To many coincident for it to be a mistake, and after reading these posts I have no doubt that it is by design.

Date of experience: July 25, 2016

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109