eHarmonyReviews 1,177

Their customer support sucks and they hung the phone up on me several times. Cory who is the manager at customer service said she could not help me find out about my account since it was with their trust and safety dept. I was only told to send them a email and wait. When I wanted more info or the access to a live person to discuss the issues with my account, she hung up on me. This is not how you run a business. Their web site crashes like crazy too!

I signed up for a three year subscription, I am very dissatisfied with the service for many reasons. They will close your account but know you are not eligible for any type of a refund for the year remaining on the paid in advance subscription($263.00). They give you three days to cancel for a refund! I'm sure that's in the fine print somewhere!

I was not getting matches in my area, nobody would respond to my communications, I hate to re enter the data each time to logon to the site. Waste of my time and hard earned money!

When I did call to cancel it took me 10 times to tell them to give me a refund. The cancelled the account and said, "is there any thing else". Yes, I said how about my money back. You can go through some type of trust and safety rational to try to get your money back.

Customer Service is horrible,

Don't JOIN!

I think eHarmony are a victim of their own success because you hear, read and watch so many good things about them and their ability to help singles like me find their 'other half ', and you believe you'll at worst have lots of fun dates, and at best be married within no time! I've had one date on the site and it was a bit of a snoozefest lol! Anyway, switched to wejustfit.com after a friend recommended it as a place for serious daters (makes me sounds boring lol!) and that site is on another level, definitely sticking with it.

E-harmony is the worst website I have ever experienced. No one should use it. This is horrible company, everybody have to know it.

I just cancelled my e-harmony. First of all, it advertised like $39.90 for six month. But, few days ago, I have received an e-mail of another payment of $39.90, and I called them what is going on. They told me that it was 3 payments of $39.90 for six months. Also, they told me that I could not cancelled until i make last payments... I did not know that, but they said it clearly on terms and agreement, which may be in a sentence or two in a very long 'terms and agreement'. Nonetheless, e-harmony is the worst website, in that there is no option of cancelation or it was not same as shown in the help. When I talked to their representative for cancelation, i complained about "unclearly written payments" and he said that I did not clearly read it. Well... if they put a sentence in such long terms and agreement... who would notice it.
Secondly, in addition to the money issue, the match was horrible too. People they recommend lived so far away, like distance need airplane... Also, many of them are not active.
I got tons more on this company, which makes me to stop subscribing now (though it could be available until next march). I do not want to receive anymore matches from this company...

The worst company.

I cancelled my auto renewal two months ago and today a payment for auto renewal in the amount of $179 was charged. If you try and cancel your auto renewal too soon the field that you need to select is grayed out making it impossible to cancel. Very shady and very disappointing. Plus the people that I have been matched with are questionable at best. 95% of the matches will not go through the eharmony guided steps and most have immediately requested my phone number and / or my personal email account. I am not comfortable with this but eharmony will not acknowledge or do anything about this. Shady practices all around. Just like every other company, eharmony is not about matching, it is about $$$$$$$$$$$$$$$$$$$$$$

I used eHarmony for four months and during this time I went on multiple dates. Same were great, some were a big waste of time, but that's not the fault of eHarmony. If you are looking for a decent and honest dating site, I think eHarmony is right for you. There can be a lack of matches in your area, depends where you from. I have made the experience that eHarmony works perfect in combination with Mingle2day which is also a good dating site. Both sites will basically cover all regions so if you weren't lucky on one site you may want to try the other site. Just an advise.

The worst EVER. If you think you might want to try... Dont. You will be so disappointed. The site makes you jump through hoops to chat with anyone. By the time I made it to a chat we had both lost interest. The site has never sent me a match that fit my criteria and have only sent me matches once and I have been on for about 3 weeks. The bad part about that is you suave to wait for them to match you up. Better off going to the bar.

Was ready to give up totally but in the last month ive had two gr8 dates using eharmony and wejustfit.com so maybe there is hope for me yet fingers crossed dont give up!

Thank you for contacting eHarmony.

We understand that you have requested to close your account but have not completed all installation payments. As disclosed in our Terms and Conditions of service, your ability to cancel your membership will be available once the final installment has been paid. We ask that you please take a moment to review the Cancellation Policy outlined in our Terms and Conditions of Service. The Cancellation Policy can be found at the following link: http://www.eharmony.com/about/terms/#12.

While our members may request closure of their accounts at any time, if there is an outstanding balance owed, eHarmony is under no obligation to honor the request. If after reviewing our Cancellation policy you still would like to submit your request, we ask that you respond directly to this email with the following information:

1) The email address used to create your account.

2) The reason your request for cancellation & release from your payment plan warrants an exception to our policy.

Your case will be assigned to a Trust & Safety Specialist who will review your request. Please allow 7-10 business days for a response.

I fell for the commercials claiming "eHarmony is great!" "No questions to fill out!" "cheap!". Well, if you've seen those, don't make the same mistake I did! Before you can even join, you have to fill out 40 questions! Then you are directed to choose a username, etc., and the payment page. It seemed simple, choosing a 3-, 6-, or 12-month payment plan. I joined the 3-month program figuring if it didn't work out, I wouldn't have to pay all of it.

WRONG.

Within five days I knew the site wasn't for me. The "matches" I received were outside of the age bracket I selected (some as many as 10 years either way), lived on the other side of the country or even outside of it, and eHarmony paid no attention to my strict "No smokers" option. Using their "search" was equally disappointing. Entering a search for "single men, 32-38, in Rhode Island or Massachusetts" yielded exactly ZERO results. Disappointed and angry, I looked up the policy for returns and found you had to ask for a refund within three days.

I contacted customer service anyway, figuring that since I had only been a member for a week, I could at least get two of my months refunded. I was told that no, if you are on a payment plan, you must pay all three months before you can disable your profile! The representative I communicated with offered to cancel my subscription, but ONLY if I paid the remaining balance first, for two months IN THE FUTURE that I wasn't planning on using! Nowhere did they mention that when signing up, or else I never would have joined. According to the representative, that clause is buried somewhere in the "Terms of Service". Yes, I suppose it's my fault for not reading them closely enough, but there should be some sort of warning before you pay. Now I'm still paying for a service I don't even use, a total of about $75, which is a lot for someone with a low income. If I had known any of this, I'd never have signed up.

TL; DR: Matches are bad, site is expensive, refunds are extremely difficult if not impossible to get. Save your money!

I've used a number of dating sites and none have been successful. But the only "Absolutely, never, ever, EVER again" site is eHarmony. The biggest problem is that eHarmony thinks it knows better than you. Whereas every other site will let you browse it's members, eHarmony will have you wait patiently while it delivers your ideal matches for you. "Trust the process" they say. (Wait. You're asking me to trust you to lose my business. "Be patient!" says about half their promotional materials. Gee, I wonder why?)

Even the inability to search for myself would have been tolerable, if the matches had been any good. But yet, in the 3 months I used eHarmony I received six matches within 4 hours of me. Let me put more emphasis on that.

IN 3 MONTHS OF USING EHARMONY, I GOT 6 MATCHES WITHIN 4 HOURS OF ME.

And before you say it, yes I adjusted their "within X miles" parameter. It just stopped giving me matches. No, I didn't live in the middle of nowhere. I lived in a college town with two other big-universities within 90 minutes of me.

"Well, the matches you received were really good right?" Ha! Absolutely not. There was no option to filter out out matches that lacked a photo and no option to filter by body type. Excuse me if that makes me shallow, but I want to be attracted to my partner. It also had no option to filter out matches that had been inactive for months.

And even the ones that had a photo, were decent-looking, had been active recently weren't beacons of compatibility in a sea of disharmonious relationships. Sure, there were that would have been interesting matches if distance hadn't been prohibitive (did I mention almost all my matches lived at least 4 hours away?). But there were an awful lot were I read there profile and thought "she's just not for me."

Frankly even when the system delivered active, attractive, photo-having members to me it was no better than Match or any other dating site. Except that Match never matched me with women 4 hours away.