eHarmonyReviews 1,177

If you're looking for a good dating site, look somewhere other than eHarmony. The matches are not good. I found maybe two matches I would consider and they were both almost 200 miles away. Then when I was talking with them, the site went down and they thought I wasn't responding! So I decide to cancel my subscription and find out you are locked in to a year's subscription with no way whatsoever to get out of it. They provide poor matches and it's obvious the focus is on getting your money. What are they doing with the money? Because it certainly isn't spent on improving the site. It's not user friendly and quite confusing.

I had used eHarmony on and off for a while and had ok success with it. I had ok communication and at one point actually had a fairly serious relationship come from the site that only ended due to me moving away and her not wanting a long distance relationship. The thing that I loved about eHarmony over all the other sites was the guided communication. That was a great ice breaker to lead into normal communication. A couple of days ago, Guided Communication was removed for a system that in the words of their customer service people, "makes communication easier because it lets you continue to message someone before receiving a response." They give you a list of 50 "ice breaking" questions you can use, or you can just start communication on your own. The problem is that a lot of members don't have enough on their profiles for you to figure out a good way to start communication. Guided Communication eliminated this problem. Essentially, the site has gone from a very effective system at ice breaking to a system that removed nearly all of its uniqueness to allow people to send the equivalent of a follow up text. Forgive me if this isn't the same for everyone else, but in my experience, follow up texts or messages are typically frowned on in daily life and I fail to see how this makes communication easier. I expressed my dissatisfaction with their customer care team and they could not give me any other reason for how this makes communication easier besides being able to message someone multiple times. EHarmony is now practically unrecognizable from other dating sites. Unfortunately, I did not know about the change in time to cancel my subscription without being charged for a full year, but I have turned my auto-renewal off and informed them that I will not be back until they become distinguishable from other dating sites again. It's annoying because the Guided Communicaton system was the only reason I joined and I am now stuck with a system that I would've never signed up for.

I signed up for a special price of $11.99 a month for 12 months. No where was I told that I had to make that in 3 installments of $47.80 every month for 3 months (which is what it turned into) after making the first payment I decided that I didn't want to pay their new price and closed my account and requested auto-payments stop. The next payment was withdrawn from my account anyway and I was told that I had to finish all 3 payments before I closed my account. Wait. What?

I told them I did not want their service and wanted my money back and they told me "No".

On top of that, none of the matches I was given lived near enough to me to even meet with for coffee. At most, I had 5 matches and I had every feature open as far as it would go except for travel distance.

This site will lie to you and take you money. Stay away! If you don't believe me, read the rest of the reviews.

Let me analyze the negative reviews I've read with two words: Wrong Expectations! Eharmony is a solid dating site and sure gives you the option to meet interesting people. I am not a big fan of their matching system thoug and I think eHarmony is a little expensive, for sure more expensive than other legit dating sites like Mingle2day but that is everyone's choice to make if it is worth it for him or her. Conclusion: Not a bad site, rather a good one.

First of all let me say I like eHarmony and really believe they moved online dating mainstream. But I feel like theyve got lazy. I mean how is it really all that better from other busy websites like WeJustFit.com or some of the others? I'm not sure the site is all that better than it was five years ago. Sure, it looks more modern and works on mobile but id like to see some innovation from online datings biggest name. I still use it because theyre the market leader, but id like to see them move things to the next level like they once did!

I've tried POF (Plenty of Fish), Zoosk, Match and lastly eHarmony, and I have to say eHarmony seems to be the worst for me. I've haven't received any compatible matches. I chose the distance within 60 miles from where I live (MD). I'm receiving matches from people that live in Atlanta, Hawaii, Tennessee, California and more (WELL OUTSIDE OF 60 MILES). The good thing is I signed up during a special deal so I didn't spend a lot of money. I'll be happy once my 3 month membership ends because eHarmony just isn't working for me.

They can afford TV ads by billing when you've notified you want to cancel. After a couple weeks I knew their 'match' system was a joke. Not one compatible guy in 6 months (maybe 3 months but feels like 6 months). I've gone out with great guys from other sites, but this one is a joke. They won't refund when you try and cancel, there's no email or phone number to contact them that they BILLED YOU AGAIN after turning off the 'auto-billing' and didn't cancel the account after requesting it. Totally upset that my subscription was to cancel yesterday, went on to check that it was turned off to see they billed me again, and when I try to change it back to 'don't auto bill' I find "you're paid till May 25th, you can't turn off auto billing until then". If anyone knows how to stop them please let me know the secret.

First, the money-back guarantee they brag about in their commercials is only valid for the FIRST 3 DAYS of your membership. It takes longer than that to answer the 1500+ questions in their questionnaire. Then, in my experience, they only match you with 1 person in your area who happens to be clingy and not remotely compatible with you... AT ALL. When you contact them, which is incredibly difficult to do, they don't care. They still want your money, which they've basically tricked you into agreeing to let them do. They even suggested I change the answers to the questions in their questionnaire, so, yeah, they want me to LIE to get matches. I'm about 3 breaths away from contacting an attorney to be able to stop them from taking money because I'm pretty sure, contract or not, it's illegal to charge for a service that isn't rendered.

So I made complaints and as mentioned got hung up on twice, I believe they abort calls after 10 mins so say what you have to say in that time period if you call. They sent me more matches since my complaint, a bit more local but still after almost 5 months I have not met a soul. The two times I actually had correspondence with someone suddenly the guy disappears from their site and I am given an email warning that he was removed for protection purposes. So eharmony is either full of fraudsters or they are using phoney profiles and having staff correspond with members just to keep them appeased. When the time comes to meet suddenly the member disappears. It is a phony waste. I think originally when it started it was a legit company, but greed and success got in the way and now it is a money grab with no interest in making clients matched or happy. Don't join.