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eHarmonyReviews 1,177

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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
Pennsylvania
1 review
6 helpful votes
Follow Sandra H.
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Started on E-Harmony because know of two friends who years ago had a positivie experience. However after 6 weeks not a single response except from an 'officer' who I requested he respond if he got the e-mail. Two weeks later he said his suscription had expired so he wasn't sure how he was on my page. Stay Away! Match.com has been much more successfull just beware of the scammers!

Date of experience: March 30, 2017
Washington
1 review
10 helpful votes
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If you pay, they match you up with i thin five people a day or something but they never delete old profiles so a lot of your matches dont even use the site anymore and this is for the paid customers, even worse for non paid

Date of experience: March 26, 2017
Arkansas
1 review
8 helpful votes
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EHarmony matched me with a fake profile and scammer. Beware of Michael Bauer originally from Cincinnati relocated to Ft. Smith, AR. Widower and engineer working on military contract overseas (Turkey). Will groom you for as long as it takes. Will play your heartstrings then go for your wallet.

Date of experience: March 26, 2017
Florida
1 review
10 helpful votes
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Their site is full of fake profiles. They will spam you with dozens of emails a day. Make sure you turn off your auto-renew feature. They will not give you any warning that your account is about to be auto renewed. And once it does they will not refund your money. I called the very same day the charge went through and they refused to do anything about it.

Date of experience: March 26, 2017
Canada
1 review
7 helpful votes
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This app/site is terrible. NEVER spend money for it! They lock you in and won't refund ever. It has made me broke and I regret even looking at the website. I had no luck the first week, had two matches and decided against having it. I asked them for help to either refund me or at least stop further payments. They made it impossible and would not help me. They simply told me to change/alter my beliefs to get more matches! Are you kidding? I am not comfortable dating someone from over 200+ km away or dating a 45 year old (20 years older than me). Some things I am just not willing to change. Very unhelpful and it has made me broke in the meantime. I regret full heartedly getting the app/account in the first place. I just want my money back...

Date of experience: March 24, 2017
Maryland
2 reviews
17 helpful votes
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I've been on this site three times in the last 5 years and never, ever had any luck, not even a decent number or decent array of men. I know it's not me because I went on black people meet and ok cupid during the very same time and have gotten over 200 messages from BPM and average 242 messages per week on OK Cupid (which seems to have a really good mix of different races). I looked into the racial makeup of eharmony and found that over 80% are white, so if you're white, then you'll have a much better chance because this site is not geared for any other races. Maybe the white men are more interested in white women (I wouldn't be surprised AT ALL if this was the case and probably neither are you... we all know how they can be). Go to OK Cupid... the guys are just as successful and a lot nicer and less stuck up (better looking, too). EHarmony kind of appears to attract a lot of old guys (40+). I'm more interested in younger, successful guys anyway, but it was really surprising that 4 years later, the same thing is still happening. When I called to canceled they kept me on the phone in customer care for like 30 minutes trying to negotiate a lower rate, so just know you don't have to pay those extraordinary prices either. AND out of all the sites I've been on, eHarmony is ridiculously high and definitely not worth signing up for--even for free because they'll just harass the crap out of you until you either sign up or delete your account. Anyway, why would you even want to sign up for free, you can't see people on there, only the few matches they send you and it took a week for me to get any at all--and that' s after spending all of that time filling out all of the information. Don't waste your time, there are many others that's a lot cheaper and have better options, and at the very least, if you want to do it free you still get a chance to see the choices you have to at least see if you want to sign up. You don't get that on eHarmony--only a few matches they send you, if any at all.

Date of experience: March 24, 2017
New Mexico
1 review
6 helpful votes
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Eharmony is a scam
March 23, 2017

They closed my account for no reason, and can't be reached for comment. Refused to refund any funds. Very shady company do not deal with them.

Date of experience: March 23, 2017
New Jersey
1 review
3 helpful votes
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After seeing all the ads on TV it was eHarmony that 'sold' me on internet dating. Ironically when I went to give it a try I heard about wejustfit.com and ended up joining that instead (great option if youre new to online dating, met some lovely people). Its been suggested that having two or three memberships/ subscriptions at one time on different sites can really help keep you busy with dates each weekend so I finally joined eHarmony. It's a nice site inside, like the look of it and like the app. It's too early to say if it will be the best site ive used but im looking forward to (hopefully) things super busy the next few weeks with two sites on the go at once!

Date of experience: March 22, 2017
New York
3 reviews
16 helpful votes
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I signed up for two years and within 30 days requested immediate cancellation and refund. I was told they'll "cancel" my subscription at the end of the two years and there is no refund. Since then, I have sent them numerous emails on problems with site (200 matches disappearing, etc) and they have not responded to one single email that I've sent them. Wow. Bad form eHarmony. Bad karma.

Date of experience: March 18, 2017
Illinois
1 review
5 helpful votes
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EHarmony is a Scam
March 17, 2017

I purchased a yearly membership in December 2016 and I am not
Happy with the service I received. I am requested a refund
Is because I was not receiving responses back from my matches. I have
Written to many matches and I don't hear back. It was brought to my attention
That the reason I am not hearing back is because these people I am being
Matched with don't actually have paid membership with eHarmoney and thus
Can't see my email. To be frank that's very deceiving business practice to
Someone like myself who's paid for membership but yet, I am being matched
With people that are not paid members. And secondly, the people I am being
Matched with are not compatible with me. I put on my profile that I am a
Very physically active person and it is very important to me that my
Matches are also very physically active yet, the people I am being matched
With don't share my same sentiments regarding physical activity. I
Understand that you match people based on their "compatibility" and I have
Found that most of my matches are not compatible to myself.

I called and wrote to eHarmony requesting a refund for the 9 months of the yearly membership I did not utilize. They denied my refund stating that they don't grant refunds under any circumstances, 3 days the membership fee was paid. I promised a service I did not receive and thus requested a refund. I am very disappointed with eHarmony's business practices.

Kim S.

Date of experience: March 17, 2017
India
3 reviews
10 helpful votes
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As a woman you will find out pretty soon that online dating sucks. Usually guys are not polite and aggressive. I won' even mention what kind of nasty pictures I received using several online dating sites during the last couple years. Once you find a normal or even good dating site such as eHarmony and Mingle2day you should stick with it!

I see why many guys are still complaining about those sites but it does not get any better.

Date of experience: March 15, 2017
Arizona
1 review
3 helpful votes
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Terrible phone app
March 14, 2017

Stick with the other dating apps, eharmony is terrible. No ability to search, the matches they give you don't make any sense, if youre not willing to travel great distances you will get very few matches (and I live in Phoenix!)

Date of experience: March 14, 2017
Colorado
1 review
8 helpful votes
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I have been a member of this site for two years. The questionnaire is extensive which make you believe they are taking your preferences into consideration. However most of the matches offer are not within your preferences. Even change the range may not enhance the range of matches. You will not be permitted to give early notice of your intent to discontinue the services. If you miss the date you will remain in the "loop" since they have your credit card. Information. Your request to have no further matches sent to you per their email format will be disregarded. Attempts to Email your requests are not easily view able on the site. Their is no easy way to contact them. Don't get caught in the cycle!

Date of experience: March 12, 2017
GB
1 review
2 helpful votes
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My Top 3
March 9, 2017

So ive been using eHarmony for a little over four months now and generally I like it. It's probably sitting 2nd on my all time list mainly because the number of members is so big. FYI in case your interested:

1. WeJustFit.com
2. EHarmony
3. Tinder (screw the haters folks, it's free)

Date of experience: March 9, 2017
Serbia
1 review
0 helpful votes
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My Top 3
March 6, 2017

So ive been using eHarmony for a little over four months now and generally I like it. It's probably sitting 2nd on my all time list mainly because the number of members is so big. FYI in case your interested:

1. WeJustFit.com
2. EHarmony
3. Tinder (screw the haters folks, it's free)

Date of experience: March 6, 2017
Missouri
2 reviews
9 helpful votes
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I used eHarmony 10 years ago and it was great! So I signed up for a year. The entire time I had 2 dates and one of them was 11 years older. I'm in St. Louis and live central. 95% of the guys were 20 or 30 miles away and 99% I was either not attracted to or had little in common. After 3 months I asked for a partial refund, they declined. They wouldn't even freeze when my dad died.

Date of experience: February 28, 2017
Minnesota
2 reviews
8 helpful votes
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I do NOT recommend eHarmony at all. The matches I communicated with I was not compatible with (even though the compatibility rating was high). I was consistently given matches outside of the parameters I set. You cannot close your account or delete your profile until the very end of your subscription which means... guess what... all those "matches" could be people who have met someone and moved on and are unable to delete account and/or profile. In order to take someone off your match list completely you have to hide them then BLOCK them. Way way way over priced (which I thought would ensure better matches, right?!) and they will not, under any circumstances, give you a refund or cancel your subscription early (I tried). Everytime you update your profile it goes into an update feed which is annoying...

For the price you pay you'd think you'd have a little more control over these things and the matching system would really be more sophisticated.

Date of experience: February 27, 2017
India
1 review
4 helpful votes
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Very worth trying
February 27, 2017

A friend of mine recommended me to join eH so i gave it a go.

When i signed up i needed to answer a whole bunch of questions. The whole sign up process took like 30 minutes, LOL. Other good dating sites like Mingle2day and Match have a completely different approach but all the questions make sense when you decide to use eH.

I have met a few interesting people and you can tell that eH tries hard to to find the right singles for you. It is very worth trying and with the completely different approach a nice alternative to some other dating sites.

Date of experience: February 27, 2017
Minnesota
1 review
11 helpful votes
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Worst site ever!
February 26, 2017

I signed up and did not like it. Called and wanted to cancel. They said NO. I said I did not like your site and don't want to be stuck paying for a crap site. They are still taking my money and said your account is good until December 2017 What a flipping joke. Not friendly, do not join. Go to okcupid.com way better and very friendly staff and just a great site.

Date of experience: February 26, 2017
Australia
1 review
7 helpful votes
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Don't sign up
February 25, 2017

Waste of time!
I paid to join only to match with the people I match with in the free Dating sites. It gave me 7 matches... I live in a major city. WTF

Date of experience: February 25, 2017

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109