eHarmonyReviews 1,177

My account was closed for "inappropriate" posts on my profile without giving me an opportunity to edit my profile to their satisfaction. THEY EVEN REFUSE TO DISCLOSE SPECIFICALLY WHAT THEY FIND OFFENSIVE!

I've used eharmony over the years spanning from 2009 to currently. Off and on of course. I used to love the in depth matching, and communication process. Step 1 send 5 questions, step 2 review must have and can't stand list. Step 3 was detailed questions, than open communication. I recently joined again in November 2019. It was now 5 questions, and open communication.

Than they rolled out the new update. No matching at all. Just an open search. Communication is a smile, or pick your favorite picture game between matches (not sure how that's helpful in finding a potential partner) or just email.

So the new Nov 2019 update is its basically an expensive version of match.com. Save your money! It's garbage.

There are more fake profiles on this site than real ones. You will expose yourself to identity theft and credit card fraud. There is no method for inquiring about the authenticity of a match - if you ask, theyll send you a preformatted reply, saying here's how to block the person, even tho you may not be asking to block. They are more interested in protecting safety of the fake profile than the online safety of the paying customer. Eery time I had a suspicion about a profile I ended up with ubauthorized purchases on my credit card. I am a professional in the financial services biz, so I know what I'm doing. Whatever you do, do not fall for Eharmony's failed website. It's a total scam.

Too expensive for what they deliver. You don't have much search option: age, country (no mileage option), photos and compatible. It seems all are shown as compatible to me since I did not even tick the box and so their questionnaire is useless. You cannot save your searches and when you check a profile you lose all your filters and have to start again. I found much better website. I receive several times a week an email with 4,5 or 7 new matches and when I click on view I see a whole list with no idea what is new. Very disappointing.

Joining this service was the worst mistake I've made in a long time. The advertising is extremely misleading. The minimum that they allow you to sign up for is 3 months, but it turns out that some how now I have to make 3 payments of $104.00 over the next three months for a 6 month membership. This is ridiculous! The matches I received were terrible, and I have asked several times to cancel my membership, but each time they said that I entered a contract and they would not cancel. What kind of a company does this! Worst decision ever, DO NOT sign up for this service! I even changed my credit card number, and they were still able to charge my new card number. Terrible- and WAY too much money!

I thought the idea of compatibility was a good one, so I went to eharmony hoping it would offer a better online dating experience (this is my first try with online dating, but I had heard horror stories from people on Match). I learned very quickly that eHarmony is a scam and an expensive one. After about 4 months, it is very clear that eharmony does not remove people from its database who are no longer active, and that their pool of eligible people is extremely small AND while compatibility in values/character is important, so is chemistry. So when you receive only a handful of matches, the chances of finding someone attractive to you are very small. However, I did my part and reached out to a number of men (over the past few months, maybe 30) and did not receive a reply from one. I did receive 2 or maybe 3 messages... to which I responded, but they went no where. I did contact their customer service who basically told me to widen my search to a larger ethnic group. If I could give eharmony a negative star rating I would. If you're looking for a dating site, go elsewhere!

I wish I could give a negative number. I started to setup my account, next thing I know I get a system generated email saying they closed my account for no reason. When I asked for an explanation a system generated email responded saying that I was misrepresenting or misbehaving. Now mind you, I was in the middle of setting up my account.
Second time I reached out, again a system generated email saying that they would not investigate further. Now, if someone is using my account and being disrespectful, you would think they would take this seriously.
Do not sign up, you may end up as being tagged of misrepresenting yourself. Stay away from this site.

Why in the world would I pay for a site that doesn't show you who you're matched with? I have a lot of smiles, but these photos have been blurred out, and I'm 100% sure the blurred photos are NOT THESE PEOPLE. This is SO misleading and fraudulent! If you want to have more subscribers, SHOW us the matches and stop creating ones or posting fake profiles and fake pictures!

THIS IS AWFUL and very FRUSTRATING for a so-called top notch dating site. Never will I pay for this with all the trickery. Unblur the matches, make sure they are not outdated or fake, then lower your fees, and then maybe we can get on board.

More scammers than any other site I've seen! When I joined, for the first month, I kept getting matched by scams and then would get numerous emails the next day from the site warning me about the same people they matched me with! I did not go on one single date for the 6 months I was a member! Half of the people they match you up with are not even active in the site any more! Total disappointment. And don't believe their money back guarantee. I emailed them 3 weeks in to it and all I got was sorry you won't be renewing after 6 months! You think?!

Eharmony s is a totally toxic company/app. For your own sake, don't even think of use their product. If I can give zero or negative scores, I will definitely do it.

I purchased the eharmony app on App store on 7/6/2019 and paid in full for a whole year. But after I used it for only about one month, eharmony closed my account without sending me a reason, and they couldn't reactivate it for me after I have been emailing them many many times continuously for 5 weeks. I have been painfully contacting them to solve me issue. They don't offer this type of customer service by phone calls. They asked me to reply their email but that email either has no feedback or kept asking for your info w/o right solution. Every email I sent to them, I have to wait for at least 3-5 business days for the response. Then one week later, since there's no response/resolution, I had to send another email again. This kept happening for 5 weeks.

I had once be very upset and a bit emotional about the way they've been playing with me during my phone call with their customer service lady. This is what the lady told me: Ma'm, if you cannot act professionally, I will hang up your call.

When I was finally frustrated to have the fix my account, I ask them for refund, well, they said that since you have purchased on App Store, you need to ask iTunes for refund. While, iTunes says your subscription doesn't qualify for a refund. This is robbing money!