eHarmonyReviews 1,177

Had an email from them to say I owe them £250 they sent an email out in October they said stating they sent another letter to get payment, that dont exist I checked my Junk still nothing, tried to call their team in London Nothing. Call their team in america Line does not exist. They have no responded to my email and they're not getting a penny from me. And then they threaten if it's not paid before christmas they will take matters further. These people arent a loan company! Therefore they do not have this authority! Please do not give them no money of yours their customer service is diar!

I followed a link to eharmony from a site that said they had a "three day free trial." Researching elsewhere online I read that their fees are prorated, meaning if I cancelled early I would not be charged for whole subscription. After trying the service for two days, I decided it wasn't going to prove useful and emailed asking to cancel and receive a refund. Eharmony responded saying the offer wasn't valid in my state (Oregon), and offering to transfer my subscription to a relative or friend. I sent a second email detailing my experience and asking them to make an exception to their policy. They refused, blaming me for not reading the fine print of their policy. They let me know that even after deleting my account at my request three days after signing up that they planned to charge me for six months, and have already charged me $131.

For two weeks, I ignored the sites requests to join. Then they sent a 3 day trial period. I gave in and did the trial. I believe Eharmony has fake accounts reeling you in to sign up. Once the trial is over - and you sign up, those accounts send a "where not a match " notice and literally disappear. It's a good way of getting people to join right? Get them interested in chatting with someone - then give them the ultimatum of purchasing to continue the conversation. Just be careful with this site especially if they offer you the free 3 day trial! I can guarantee you- you will strike a conversation with a nice profile —-until you sign up. Then that profile will go away. GOTCHA

EHarmony falls short on all it was hyped up to be. The price is high and the matches are poor. Not to mention the personality profile is based on choosing shapes-not leading to a reliable personality assessment. The majority of members are not even active and there is little to no interaction except with eHarmony's automated email system. I am so disappointed. When I called customer service to express this, I was told there was nothing they could do I still had to have (and pay) for the membership for a year, then when I asked for a supervisor, I was told no one was available and the customer service agent hung up on me.

Intended to purchase first month at 50% discount and thought this would mean I didn't have to continue if unsatisfied. As it turns out, they roped me into paying for the full year. I used the service for THREE WEEKS and asked to be released from the contract. They would not let me out, and now I am stuck paying $220.00 for an entire year. Three bloody weeks! Talk about ridiculous. They should have policies in place that allow customers to cancel if unsatisfied, especially since their sell job is misleading. STAY AWAY FROM THIS DATING SITE!

I signed up for this site after I read online that we were able to cancel subscription and get refund within 14 days. After signing up for 12 months ( I thought i could cancel if I don't like it) I found the people onsite not interesting at all after just a day and decided to cancel. I emailed the company ( there is no phone) and received a reply that I could not cancel and I would be charged for the full year anyway. How could this be possible? How do you want people to trust you? Ok you may have screwed me and you think you are smart by doing this but you will fail at the end when everyone knows that you are a SCAM. I just can't believe that this happened to me. I thought the guy that shows on the TV ad is a respectful man... making money by scamming people is wrong and you will end up losing all customers... I will make sure to write reviews everywhere..

I was misled into believing I could try this service and cancel in 3 days with a full refund. Exceptions are buried in their terms and conditions. I paid $446.00 for what amounted to the worst matches I had after using Bumble, Match, POF, Our Time, and Zoosk - and many of those were free. I think the best was Match (ironically a sister company, but MUCH more affordable and less deceptive). Ultimately, I found my match on POF, but I think a lot of it is luck - that two people who are right for each other happen to be looking in the same place at the same time. The best you can do is just get out there, educate yourself on con artist techniques to beware of - and don't get suckered into paying an arm and a leg for services like eHarmony!

I know people sign up on paid dating sites because they think it will be a better quality of men But on the contrary that is false. The quality of men on e harmony are the ones that can't get dates on the free ones. You can't see anyone on the site unless you signup for at least 6 months at $44.99/month with is robbery for what it is. I feel like I got scammed as soon as I signed up and saw what was on this site. DO NOT WASTE YOUR MONEY.

Male in 20s seeking female. Purchased the yearly plan with monthly payments. There were roughly 30 matches within a 100km radius of my home (live an hour from Toronto so fairly close to the city). A significant portion do not have photos (which I thought was mandatory for paid subscribers). Have had the account for a month with one or two new people added to my matches.

Very shady experience contacting customer service in my opinion. After an hour using the service and discovering that many of the profiles do not have photos, I had contacted customer service via online chat to cancel my subscription going forward. I was told that it was not possible (a HOUR after signing up). The next day I contacted head office by phone to explain my situation. Spoke with several employees/managers, getting bounced around by each for over an hour with the same determination that the subscription could not be cancelled. Only certain states have a three day grace period while other locations do not. I explained how there were only 30 matches within a 100km radius and was told that I would travel that distance for love.

Overall, based on my experience I would highly recommend you consider another more reputable dating site. The marketing sold me but the actual experience was very poor. I am now on the hook for another $200+.