The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.
This summary is generated by AI, based on text from customer reviews
Don't waste your time or money. This site is not worth it, most of the matches have no pictures or enough information. Customer service doesn't reply to emails when you want to cancel your subscription, but if you erase or update your payment information you get their personalized instant email.
I gave 1 star because I had no option. It deserves 0. It's a shame how this app still works scamming people and taking their money. EHarmony is the worst dating app ever. I can't cancel my subscription and what they offer is not worth it considering the price they charge you. Nothing happens, no likes, no matches, no messages, anything. It looks like nobody is able see your profile. Waste of money! Please, don't subscribe, this app is clearly a scam
I got on eHarmony because it said they had Hundreds of listings to look at and talk to. I am in Elpaso and the list was 4.4 people and I paid them for that I am so stupid. I asked for a refund and they said no. There are more listing but they are like 200 to 300 miles away. They all say that it is to far for a relationship and I agree. GIVE ME MY MONEY BACK. THAT WAY I CAN GO TO MATCH AND MAYBE FINE SOMEONE.
Frank Drake *******@gmail.com
EHarmony is a joke. I paid a lot of money and have gotten absolutely nothing for it. It's been two months since there was even a so-called match. And they still are taking money out of my account and refuse to cancel my subscription. Save your money and go somewhere else they are nothing but a rip off.
I'm not understanding how eHarmony has such good reviews. My experience was the opposite. The price for membership is not worth it, as they do absolutely nothing more than a free dating site would do. The people they match you with are either way off. I cancelled my membership, although they'll continue to take money from my card for 6 months. I would advise anyone thinking about a membership with eHarmony to rethink it and do some research on what others are saying. Their expensive prices DO NOT match what you actually receive. Unless you have $378.00 to just throw away, keep away from eHarmony.
The "chemistry" matching is a joke. I've yet
To find ANYONE that has similar interests or ideals. I don't drink alcohol and there is no criteria to weed that out so I continue I have to address if after matching/chatting. I am more "left" leaning and I have been matched twice with almost offensive right-wing nuts. The caliber of men I've come across is not impressive. AND they don't give you an option to do a month so they lock you in to bleed you dry! DON'T DO IT!
I would not recommend eharmony at all. They take your money…and then that's it. Nothing else. Most of the matches are far away. I had higher hopes while signing up. I am totally disappointed.
I went on to the Eharmony website and started a profile. I signed up because of the reputation of eharmony. I live in a smaller town and once I signed up, I noticed 12 profiles from my area to choose from. I asked for my money back to close the account and I was told "no" and the decision was final. Within 24 hours, I wanted to cancel and the request was denied. They told me to expand my distance and told me long-distance relationships can be a great thing, which I disagree with because I'm looking for someone in my area. I am not impressed with their response and I would recommend if you're from a smaller town. I'm not looking for a pen pal, I'm looking for a relationship. I would give 1 out of 5 Stars.
Should have done my research before going to this site. It's expensive! I've been on there for about 5 months now and most of the women ignore my message, read it and not reply back, or simply say goodbye. I have met a few nice women on the site but when we go to video date it never works! Have brought this to the attention of the site 2 months ago and they still have yet to fix or address the problem. You would think during a pandemic when most people are in, their video date option would be top priority for them! Plus all the women I have met live at least 50-100 plus miles away! None what so ever within 10 to 20 miles that I could met for a coffee, feel it out, and if it doesn't seem like its going to work I would still have the rest of my day to do what I want! Who the hell wants to drive 100 miles just to find out your date is trash! Not this guy!
If I could I would give it 0. Mostly scammers. Bad customer service. Lack of transparency. Terrible be careful to subscription tricks by the company
I tried the service for a few days and didn't like it however was refused a refund and am now stuck with a one year membership. It's absolutely extraordinary that a company refuses to cancel the subscription when it doesn't cost them anything. The customer service promising commitments are not only misleading but they are false. Stay away from this site
Terrible. Few real matches in my area and few outside it, this is not a good site. I tried to cancel my subscription on the first day and they refused, wouldn't even offer a partial refund. What kind of company refuses a refund after the first day, it really speaks to the character of the people working there.
I signed up for a year but never used it so a few months before it was to auto renew, I canceled the subscription. I double checked a few weeks after that to verify I had canceled it and I had. Fast forward a few months and they withdrew over $300 from my account and refuse to refund even though I had canceled! Do not use them!
I'd give EHarmony a 0 but there's no option. First, I signed up for six months at a discounted price only to be enrolled in a one year contract and it's $600. There's no customer service to fix it. I have been trying to dance for months. What's worse is the service isn't worth it. I get it. I'm in rural Montana but there's no matches here. Or anywhere near here according to their algorithms. I work a lot and I'm on the middle of nowhere but this is a price I'm not willing to pay. Save your money.
I canceled the membership like the way they provided but after that they said my account still active and than they withdraw my money for whole years member ship with the big amount more than 400 CAN
Its fake, all they want is your MC or VISA! Lol. They use fake profiles, but they have ladies call with restricted numbers to bill you out of more money, lol! They are worst! Lol Good Luck
They deleted my account without my permission and expect me to pay out the rest of my contract without access to my account. They will not do anything to help me and will not refund me or let me out of my contract! Do not sign up! You cannot get out of your contract no matter what. The matches suck as well! They have asked me to make a new account and repay and that's the only way I can have access to eharmony because they completed deleted my profile.
Joined thinking because it was more expensive than other sites, it had to be better. Boy was I wrong. Minimal amount of matches, let alone visits to my profile. Didn't realize it was a contract so can't stop deductions from my card. So sorry I didn't check this first. 2 months in, I'm about to report my card lost to save the $600 left on the contract. DON'T DO IT!
I wouldn't even give it one star. Worst site ever. They charge you a TON of money and want to offer you packages that are a year or two long. First, most people I know including myself aren't trying to be on this site or any dating site any longer than they have to. So only offering an ungodly high monthly package, their only other options are 1 or 2 year plans which are still really high! Again who is trying to be on a dating site for that long! Ridiculous. Then when I finally did sign up there are almost never any new matches, it's the same people all the time. Even better, after you go through 4 or 5 pages of matches, the matches are like 100 miles away. It's hard enough to meet people in my neighborhood. HOW and WHY would I want to look that far away?!?!? WORST site ever! NEVER EVER PAY FOR OR USE THIS SITE EVER! And their customer service is the worst. They just regurgitate paragraphs of crap and don't listen to anything the customer has to say. I also have friends that have signed up, and spent more money than me, and are equally disgusted with Eharmony.
Answer: EHarmony is over rated and it's a lot of mumbo jumbo... If you're going to pay for a site match.com is set up much better and for a free site plenty of fish is really a nice site... BillyPrewitt.com
Answer: No. They won't refund you.
Answer: On your profile where you get asked questions like whats your fav movie and so on. Replace any answers you have already left with offensive language which in turn will violate their terms and conditions and they will have no option than to close your account. As for getting a refund good luck.
Answer: I called my credit card company because I cancelled within the three day grace period. Eharmony tried to say I had waited too long and therefore would be no refund. My credit card company disputed the charges, my account was credited and I was just notified that the dispute has been approved. No more eharmony charges. Hoe things work out for you.
Answer: You can't opt out. You are locked for the whole duration of your subscription even if u dont use it anymore they will charge ur visa regardless untill ur contract expires. I have to spend 11 more months to a site I cant use coz Im a transgender woman and no man in there wants me.
Answer: Well I have but I No longer on those sites anymore because they are scammers of course and I was on match truly.com and I deactivate my account off there as well but however sometimes I register on that website match truly.com even though I'm No longer a member on that website anymore because I still see the same lady Anna I'd Number is 60780729 and she's still online right now just like any other ladies you see on that site so I go on there just to waste their time and use abusive behavior against them to teach them a lesson and I don't pay money for that so that's why if you Noticed just pay close attention to the lady Anna on match truly.com and you will see her on wishdates.com and many other dating sites so I'm just tracking these websites down and you can see the ladies are Not real and can you tell me what Normal person would stay online 24 hours a day and seven days a week that's Not a Normal person that's a Networker and they like to make all kinds of excuses for themselves so don't listen to Nonsense about what they say because if you keep talking to these fake ladies they will Robb you out of your money so pretty much wasting your time because you are Not getting anywhere but a dead end and believe me I know what I'm talking about because I was on that website for two years and believe me they are phony and so is the customer support they are fake and they think they are very intelligent human beings and they think they can manipulate people so just watch yourself and be careful because I'm still seeing the same ladies on that website today from two years ago they are Not real and they are Not looking for anyone
Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.
Customer Care Information:
Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.