eHarmony CA

Beware! Remove automatic renewal from your account as soon as you join. Otherwise, you will be charged a much larger amount if you use the service still or not.
It's a terrible money grab.

I used this account briefly 2 years ago. I just discovered that they have been billing me for 2 years with no information provided and with a policy that demands payment even if the service is cancelled 1 day after the billing is made. This is predatory and harassing. If the company does not have a fair cancellation policy any services offered are not worth it.

Make sure to steer clear of this particular service, as they have a sneaky hidden charge and are unwilling to terminate your membership or provide a reimbursement. It's highly advisable to avoid them at all costs.

I attempted to cancel auto-renewal months ago and for whatever reason it did not work. I only realize after I saw a charge on my credit card. I informed eharmony less than 12 hours later and asked them to refund and cancel my membership. They refused to accommodate at all. They do not care about their clients or having any resemblance of customer service. They just want your money. Do yourself a favor and use literally any other dating site rather than eharmony.

This website is TERRIBLE! Their policies are unclear. After using the website for FOUR DAYS, I felt unsafe with online dating. I initiated a cancellation, and their customer service is practically non-existent (EMAIL ONLY), and they refuse to cancel my subscription. RUN FOR THE HILLS, LADIES!

On the website it is written that you can delete and unsubscribe if you do it within 36 hours. In reality they keep charging. It is impossible to unsubscribe and impossible to reverse impossible to negotiate. Nobody answers the phone customer service the worst in the world. Pool of candidates just a nightmare.!

A friend recommended this site. They charge about 850 dollars per year. And with out knowledge automatically charged my credit card and will only allow you to cancel on their site. Just try calling customer service and they don't answer. Any of there customer service phone numbers.

Very inflexible and horrible customer service. For a site which is for relationships they should try to work on their customer service when it comes to cancelling unsatisfied customers on their website. I have been trying to cancel my service after less than 30 days of usage and they CATEGORICALLY refuse.
My conversations with them...
I want nothing to do with an inflexible corporation who has no understanding or heart.
I cannot afford this any longer and I do not trust the system so I do not want any of my information to continue online with you.
Especially that I have been with you less than 30 days and the persons are the website are very fake.

Their response:I am sorry to hear that you still wish to delete your account and I can certainly provide you with some assistance.

As requested, I have taken the necessary steps to delete your profile and completely remove it from our platform. You will no longer be able to log in and will no longer be suggested to other members as a match. You will also no longer receive notification or email offers about your account. Please understand that complete deletion from the system can take up to ten days.

Also note that even after the deletion of your account, the remaining payments will continue on the same schedule, as quoted in your purchase agreement.

Should you have any further queries regarding this matter, please do not hesitate to contact us.

Sincerely,
Fabriana J.
Eharmony Customer Care

EHarmony is sleezy in how they take care of their consumers. I accidentally hit one year subscription because of the way it's layed out to almost make you do it.I emailed right away after I noticed my mistake and they refuse to bend in any way to help.
On top of all that, there is next to anyone even remotely close to my home town. This is a $400 mistake I will never make again.
Also, upon reading tons of other reviews k am not the only one in this situation.

They take your money then ask for more and still don"t give you anything so don"t sign up.You should go for a walk you would meet more people.

If you decide to pay to look at the members, because you can't even look at pictures without being a member, be prepared to be ripped off.
I purchased a yr membership paying quarterly
After paying for the first quarter I didn't find this site to be of quality or have many members
I attempted to cancel and asked to cancel my membership and shut down my profile
They responded saying we will pause you for 6 months but still charge you full membership fees
Even if you delete your profile they will still charge you
DO NOT BECOME A MEMBER OF THIS RIP OFF SITE
It is definitely not worth it
All other sites you can at least see pictures of people without paying
I thought what harm, what foul if I don't like it I can cancel
RIP OFF SITE AND COMPANY

Minimum 6 month sign up - no cancellation in Canada - same old male faces - no new people in my time

I signed up for a 12 month equal payment subscription on eHarmony.ca, and I literally emailed their customer service department less than 6 hours later to cancel. They have consistently denied my requests and no where in their Terms and Conditions "Cancelation Policy" does it state anything about Canadian Subscribers. I feel completely pissed and ripped off! I have kept all my documentation to prove to my bank that my dispute against the charges are valid. What kind of a bull$#*! company doesn't allow you to cancel after 6 hours?!

Scam of a website with fake profiles and women not interested in meeting or would suddenly disappear in the midst of conversing. Went on 2 dates through the course of 1 year

They took my subscription money for 2 years which i did not need and then they forced me to pay that. Also when i disputed they said cancelling subscription is not to be send on customer care email. They just want ur money

E-harmony is disingenuous with their advertisement. You will never see any matches and the few people there mostly not what you want, no disrespect to them. Just steer clear from this fraudulent website. They want to keep me on a 1 year payment plan when I thought it is a monthly thing. They do not a monthly plan and you will be bored after using it for 1 hour. Den of thieves

Fake profiles, expensive memberships and poor matches. Software trapping making it virtually impossible to cancel!

Absolute crap. Matching BS. And then Try to delete your account... you can't. Scumbag insensitive $#*!s. I want to give no stars

Boring registration includes completely personal questions and information that is provided to business partners so that they can find your interest and sell you goods!
After keeping my phone number secret for two years, I registered it here.
From that day on, dozens of people with an Indian accent are calling or texting for fraud

Absolutely horrible platform! The same matches are rotated everyday & maybe 1% are in your direct area.
Do not give them your money you will be horribly disappointed!

EHarmony is the worst dating site I have ever signed up for. I would give a negative rating. Tried to cancel before the renewal, took my bank through an investigation process over the amount and refused refund. BE CAREFUL - I've been battling with them over $$ for close to 12 months. FRAUDULENT.

I signed up and the cheapest option was a full year expensive membership.I read online that they had a three days refund policy and since you can't see any of the photos on the free version I wanted to see what the platform has to offer. It turned out that the three days refund was only applicable for a few states and not in Canada. I know I didn't do my homework diligently but you would expect that they offer a trial version of some sort. After all, this is the norm in almost all membership platforms. Customer service refused to do a refund eventhough I requested it on the very first day I signed up within hours of not finding any nearby matches, not to mention almost nonexistent except for those living +200 km away! It's unfortunate how greedy e-harmony is preying on people's hope in finding a life partner to snatch almost 400$ in one go.

I joined and at first someone spoke to me but after the 30 day money back period she ghosted me. She completely blocked me and since then no one will even respond at all. So I believe that they are paying someone to talk to you long enough to keep you on the site so you can't get a refund. Do not waste your money on this site at all it is the worst dating site ever. I would give it zero stars out of 5 but they make you pick one on the site that I am writing my review on.

I don't have any proof either because once she blocked me it erased all of our conversations. Talk about the biggest scam ever!