eFaucets

Purchased a toilet tissue holder in polished nickel, when packaged arrived the color did not match the polished nickel bathroom accessories in our bathroom. The colored looked more like chrome than nickel. I had to call 4 times in order to request them to reply to my email request to return the item. The girl who answers the phone is a babbler mouth and kept talking very loud over me, no Manager was present to complain to on her rude behavior. I had to wait an entire week before I received the required "return approval number" via email. They do not tell you that they will charge you an 15% Restock Fee for all items that are returned in addition to having to pay the return carrier charge. It will cost me more to send the item back to them with all of their stupid return rules. Very cheap customer service! I was surprised that Amazon.com carries this vendor on their website. NEVER AGAIN!

I ordered several faucets and valves from eFaucets and one arrived missing 5 parts that are needed to attach the hand shower. I have live chatted, emailed and called and nothing. Big fat nothing, no answer no parts. I am going to have to buy another $211 valve to get the parts I need. The $20 or $30 dollars you might save buying from these guys goes away real quick when something goes wrong because they do not stand behind their product. Save yourself the headache and buy somewhere almost anywhere else.

Absolute WORST I've ever dealt with. Firstly they charged me for the entire order before being able to ship. Next, after receiving part of the order they email and tell me the other part will not be coming... even though it's all a set. That was over a week ago and I am STILL waiting for the refund for that part... that was never sent.
I call to try and return the other half and they try to tell me they will charge me shipping and a restock fee! I argue my case as ZERO of this debacle is my fault. They then say someone will email me with a shipping return once it's been cleared.
They happily take all your money and make it RIDICULOUSLY difficult to get it back.
Shop elsewhere.
They still have all my money and still have not emailed return label.

Do NOT order from efaucets. They have terrible customer service. I wish I had read the reviews of this company before placing an order with them. I ordered a vanity with top and sink, according to their site item should come fully assembled. So, I received my order one day later that they promise, but it wasn't a problem. I received separated vanity cabinet and top. No sink. When I called to asked where is my fully assembled vanity, I got answer that sink was missing. I request to return item. I was waiting almost month to get some answer and information about sending item back, every time when I called no one wasn't able to help me. Finally item was returned after month, but now I have to wait another month to get my refund. Because they need around 3 weeks to check item, even when item was arrived to them one week ago. So, still waiting, hope I will get a full refund.
If I could give them a zero I would. I would never order anything from this company again.

Absolutely atrocious experience. We bought a sink from these guys with the understanding that it would arrive in "3-4 weeks", which was fine given our remodel schedule. After week 6 and it still hadn't arrived (meaning we had to source a different sink from another vendor), we called to cancel the order and were told it had magically already shipped and could not be cancelled.

We then received the sink and had to institute a return but were then told it was OUR FAULT for not canceling the order (which we had tried to do). Return shipping on our item was to be $300-500, plus a 15% restocking fee... despite the fact that eFaucets bait-and-switched us on the arrival time.

The Returns manager was completely unhelpful; after nicely explaining our situation, she copped a huge dose of attitude that and refused to connect me to her manager to attempt to resolve the situation.

Do yourself a huge favor and buy from Amazon or somewhere reputable.

I am general consumer. I'm not constructor. I don't know name of detail part. I just want this picture's item above linked page. I did click and purchased picture's item. But I receive different item. I called and sent email with purchased item picture and receiving item picture for return or exchange. She said "we can't refund or exchange, you searched old google search" I don't know what's new google search or old google search. But google search still advertise this item. Picture and item description are still different. You should change item picture. I become fool consumer, but this is not my fault. Google's fault? EFaucets. Com's fault?

I've ordered numerous times from eFaucets and have had great experience each time. However, this last time I have a return & emailed twice for a return label & have not received it yet. I guess the convenience of emailing is not enough. I will call to hopefully obtain the needed return label.
All-in-all, I still would recommend eFaucets, hopefully this is a one time issue that will never occur again. If not for this issue, my rating would hve been 5 stars.

Placed an order on April 16 2019 and promptly canceled the order the same day. They shipped the order anyway. Called them and I was told to refuse the shipment, which I did. Called back to see how long it would take to refund my money and was told 5 days. After 10 days with no refund I filed a claim with my bank. At day 14, I received a partial refund from them (minus the shipping cost to ship it back to them) even though they mistakenly shipped the order. They are shady at best and would not consider purchasing from them.

Sorry about the rating; these people don't deserve the one star. Although I have read several good reviews obviously these people have not had to deal with customer service. Learned my lesson. Followed instructions for return to the "T" and what did I get. "Nothing". And I mean nothing. Been forty working days, yep that's about two months and still nothing. Each phone call makes me think it's a government operation. Trying to work through my credit card company now. Since I've had my problems I seem to be finding all kinds of negative comments; can't believe I missed them. Feel like an idiot.

Delivered on time for a great price what more is there to say? My Tub was delivered very quickly, 4 days, and in perfect condition. Will recommend to others.

No problems whatsoever. Ordered, payed and delivered in just a few days. Wish they had more stuff besides fixtures. I needed a cordless drill and had to pick that up locally. Maybe expand assortment to compete with HomeDepot. Very satisfied though.

EFaucets still claims that they have 10 of a vanity in stock. I ordered one two weeks ago when they said they had 12 in stock. I still have not received a shipping notification. I have been waiting for support for 40 minutes with constant reminders that my estimated wait time is 1 minute. Last time I finally got support they said they have no inventory and it was backordered for two weeks. It's now three weeks later, and I've received nothing. BUY FROM ANY OTHER SITE YOU CAN!

Great Prices and Excellent service! All the reps I spoke with at eFaucets worked very hard to get my order shipped to me. I had Delta and ordered new Delta faucets, so everything worked out perfectly. There was a snag in the shipping process that was not acknowledged by FedEx, but eFaucets.com resolved the issue. Thanks!

Awesome communication and service. There is this girl named Jennifer who is very polite and helpful. She helped me in understanding the model differences for handles/valves and suggested the right model# for my Shower faucet. I am looking forward to seeing the products installed, but so far they have been delivered and look beautiful in the bronze i selected. Can't wait to see the new shower installed next week. Thanks eFaucets