eFaucets

Very satisfying experience. Only matter of a "frown" was the "Free Shipping" via UPS Ground, took five days for the item to arrive from their warehouse in Denver to San Diego! There was a manufacturer "Price Drop" after the purchase and they refunded the difference immediately upon notification, so i was pleased with that. A reputable and class establishment. Definitely recommend!

When orders are in stock it appears that everything works seamlessly and quickly. With online merchants I always check stock. If they don't have, i don't buy. EFaucets confirmed that they had the faucet in stock and would ship it same day. So i Ordered. Could not be happier with my purchase. Delivery on time. Price was right. Service was great.

Same experience as others. Wish I'd done more homework before ordering from them! I ordered an American Standard tub and they told me it would ship within two weeks. It has been 5 weeks and still no tub. I don't blame American Standard -- it was efaucets rep that told me it would ship within two weeks. I'm scared that if it does ever arrive it will be wrong/damaged/whatever and I won't get any help from efaucets. Of course, they already have my money. Buyer beware!

I ordered a sink from eFaucets.com. EFaucets claimed this item to be in stock. 7- 10 days for delivery. Stated right on the website. Waited 22 days... no delivery. Called eFaucets customer 'support'. Not only was it NOT in stock, it was going to be nearly TWO MONTHS for manufacture... then and additional 7-10 days beyond that for delivery. Nearly 70 days for an item they claim to have in stock. Furthermore - they removed the money for the item they do not have in stock from my account in a couple of days - yet it will take TWO WEEKS to return it. I will NEVER use this useless site again and recommend that those considering a purchase here to look elsewhere first. I will be posting this warning on all my commerce accounts.

If, like most of these websites, the products efaucets.com sells are drop shipped, meaning the order goes directly to the company who produces the product and the product is shipped directly from the company to the customer. Efaucets is just the go between and not all together responsible for a unfavorable order. Complaining to the original company would do much more good. To be fair, drop shipping can be a pain for the selling site like efaucets because they get blamed for mistakes that the manufacturer makes with the orders.

I ordered a valve on E faucet's website and paid with pay pal. When i went to confirm, the screen went blank. I tried again the next day and the same thing occurred. I checked my account balances over the next two days after there were no transactions. I called their 1-800 number and placed an order for the valve over the phone with a credit card. That valve arrived 2 days later and was as described on the website. I installed that valve the next day. It worked perfectly. The day after the installation 2 valves show up on my front porch delivered by UPS. When i checked my account there were 2 withdrawals from pay pal for the 2 previously ordered but not confirmed valves. I tried over the next 4 weeks to return those two valves each week calling their customer service. They sent out a return label to the wrong email address. I called and gave them the correct e-mail they said they would send another one. They did and they told me i had 3 days to set it up with all the paperwork they requested and UPS would pick it up. UPS came that day. We missed him and he left a slip on the door saying he would try to pick it up over the next two days. No more slips and no UPS man. I called customer service 3 more times trying to rectify the situation and they kept promising to send more return labels. None came. I finally filed a pay pal dispute and did receive my money back after I paid for the return shipping for the valves which either e-faucet or pay pal screwed up the order on. It is unlikely i will order from them again due to the difficult return policy, bad customer service and undependable online order system.

I too ordered a faucet from efaucets only to receive a defective spout. Since my husband had already removed our old faucet, I requested a return authorization number from them and ordered a new faucet with overnight shipping. When I discovered that the faucet was back ordered and I would not receive for two weeks, I cancelled that order and bought the faucet from another vendor. Getting an RA# to return one faucet and two refunds became a full time job. The customer service people are unfailingly polite, seemingly eager to help, and consistently do nothing. I tried calls, email, but with no response even when they promised that they would personally take care of it and call me back. Finally, I opened a dispute against them with Paypal who refunded my money the next day. You have to get Pfaypal or your credit card company involved and document everything. This is the most unscrupulous company I have ever encountered. No stars!

What a scam! Return policy is draconian and buried in the policy form. Could not get customer service rep and when finally went through a recording said "Goodbye" and line went dead. No response to complaint form or email, and finally customer service line had a live person answer. Since the return of item was not related to damage (the $1600 faucet ordered was not compatible with the style of our new sink) they absolutely refused to issue return or any refund. No exceptions and their suggestion was to "You will just have to sell it on Craigslist or something."

This is the worst company I have ever dealt with. I have never written an online review before but feel compelled to warn other consumers out there. I ordered a bathroom sink from them 3 months ago. When it arrived we realized it was not going to fit and I called up to make an exchange. They told me to order the new sink and return the old one. We did order the new one but I have now been trying to return the old one for over 2 months. I am sending it via FedEx for the 3rd time today as each previous time it was refused on delivery. They have told me it is my fault or FedEx's fault and refuse to refund me any of the $150 I have spent on delivery charges even though I followed all of their return instructions perfectly. Fingers crossed it wil be accepted this time but I'm not holding my breath. I will never order anything from them again, their customer service is appalling.

I wish I had seen these reviews before ordering $1.500 worth of fixtures. First they gave me false information about stock status, claiming that everything was in stock. After the order was placed they notified me that part of it was back-ordered. After receiving the order I decided to exchange the faucets for identical items in a different finish. I was charged a 15% restocking fee, and adding insult to injury it took five weeks and several phone calls after they received the returns to get a refund. There are many other online vendors with the same prices and MUCH better policies and customer service.

Their customer service sucks. Sales answers at all hours but customer service is limited. They say it is because they need to coordinate with the warehouse. That is B. S. All they need to do is to send a return authorization. They are liars right there. And forget about the online chat. That is hopeless, long wait and idiots working it.

Their return policy sucks. I ordered two items and tried to return one. They want me to pay the freight back, and a 15% restocking fee! The price was not lower than others to begin with. Everybody sells Kohler products for the same price. Buy it somewhere else. I want to buy about $250 more of Kohler products but that will be from another vendor now.

Kohler part was difficult to find item and was one of the lowest price on the web, and was delivered promptly at no charge. Cannot ask for more than that!

I have to say this is my first review online. I was so unhappy with this company I had to write about it. My first order went over just fine. After it was delivered I realized I'd ordered the wrong finish, so I needed to exchange it. Or really I had to buy a new faucet. Which they immediately charged the new order to my card. Then I had to wait almost a month and a half for the return to happen. It actually would of gone on longer, but I had to keep calling and emailing them, towards the end, every day. And even with the delay they charged a restocking fee. I will never or suggest to anyone to buy from this company. There are many, many other places to buy these products. Shop there. Not here.