eFaucets

HORRIBLE IS AN UNDERSTATEMENT! First the shipping took forever, 2nd I called iBEFORE receiving the item for a refund and after calling 3 times and waiting 25 minutes on hold thought I was getting a refund, but know I'm told I MUST WAIT until the item arrives, then a week later I received the item, wait another 33 minutes on hold to be told that they do not refund replacement items. What the hell is a replacement item? ANYTHING THEY DECIDED IS A REPLACEMENT ITEM. I want to return an UNOPENED ITEM but NO WAY with this terrible company. STAY CLEAR OF THEM and pay SLIGHTLY more and you will receive your item faster and with an ability to return an unused item days after purchase!

NO REFUND ISSUED ON CANCELED ORDER! I ordered a bathroom vanity 11/04/13 and canceled it 11/05/13 as it was not in stock. Still no refund to my credit card for $601. This company took my money and did not provide any merchandise. They stole from me by not issuing a refund to my credit card. Uncaring rep in customer service told me she would send a 'reminder' to the correct dept and I would have a refund in 3-10 days. When I asked why I didn't have a refund in nearly two months was told "I don't know, I don't work in that department." Dishonest, criminals... STAY AWAY AND DON'T ORDER FROM E FAUCETS.COM. Nice looking website that will rob you blind.

I was extremely pleased with the way eFaucets handled my order, it was fast and well packed. No complaints here!

Order a Blanco sink ******* on 10/07 after 3 calls to find out why same sink was
Iisted with 3 different sku #s and 2 different prices. My order was 1 of 3 new in box return items discounted over $100. After being assured the sink would arrive in perfect condition or I could return it... and get a replacement in short order... I made the $404 purchase. Sink arrived 10/11. Here were no sink brackets or a template in the manufacture'a box, sink in new condition. Per efaucets instructions I called to return as incomplete/damages. The customer service rep told me it would take no time to get the template and brackets. It took 3 1/2 weeks... during which time Iconstantly called to the obtain status of the items. Attempted to return within the 30 limit because I was still missing the template... they wouldn't allow an incomplete/damaged return because the replacement parts were on order.

I waited a month to get what I bought to be usable. It finally boiled down to... I had to have sink before they got the parts delivered or hold up my building schedule. Now I have a $404 sink that will cost me $194 to ship back. Aren't you so happy for me that they waived the $$80.80 restocking fee?

NEVER USE EFAUCETS IF YOU NEED A PRODUCT IN A TIMELY MANNER OR IF THERE IS ANY CHANCE YOU MAY TO RETURN IT. YOU WILL GET STUCK WITH A HUGE RETURN BILL OR AN UNUSABLE PRODUCT. DONT DO IT. SHOP AMAZON!

I ordered a sliding shower bar and hand held shower set on a Sunday. Realizing within 10 minutes from placing the order that it wasn't the part I needed, I called back immediately to cancel order.
I was told "we can't process cancellations on the weekend but call on Monday morning and they will help you." Sounded fishy to me, but I called early Monday morning, spoke to "Trina" in customer service. After explaining situation, she put me on hold for 5 minutes to "check to see if the order was already processed". She came back and said it was "on the dock" and I couldn't cancel it.

I told her I'd refuse it when it came, that this was ridiculous, since I called within 10 minutes of placing the order! She said (rudely) to be prepared to pay a 30% restocking fee if I refused the order.

So it was not actually shipped until 2 days later (according to tracking received). I had to call UPS while item was in transit, and tell them NOT to deliver this item--to just RETURN TO SENDER, which they did, and was signed for by back at efaucets. You'd think a refund would be forthcoming at that point, but NO... I had to dispute with credit card company, who contacted efaucets and was assured I'd get a full refund--they STILL tried to charge a 15% restocking fee and 30% "refusal fee" even though I intercepted the item while in transit, and never received it!

What a waste of hours of time on the phone with these people. NEVER EVER BUY FROM THEM--and read the fine print. And don't even TRY to cancel your order! Apparently they are in the business of making money from restocking and refusal fees, not from selling product. Don't always let the low prices fool you--if they seem too good to be true, they probably are.

Good experience with eFaucets. Shipment was on time and was very pleased with the quality of the Kohler products. Faucet, sink tub.

Follow up after an order is terrible. I was forewarned by other bad reviews I'd read, and I hesitated but eventually decided to give them a try, lured mainly by low costs. Based on their online info on item availability and shipping times I placed an order for several items I needed for a renovation a few weeks before. Most of the order arrived in good time thankfully, but one item didnt, even though it showed as being available and ready to ship within a few days online. When it didn't come with the first delivery I called and was told it was 2-3 wks backordered, so I requested a cancellation and ordered a replacement elsewhere.

Despite several calls, emails, chats with online staff over 3 wks, nobody seemed to be able to cancel this item, even though several said they'd look into it. Information I got on the actual status of the item seemed fuzzy, even suspect. One email I got from a CSR indicated that she could not cancel delivery of the item because "it is already in transit to our warehouse." Not my residence, mind you; the WAREHOUSE. What does that mean? You haven't even received it yet, so you can't cancel it? This was not a non-returnable or no-cancellation item by the way--just no one seemed sure of how to do it. Last Customer Service rep kept me several minutes on phone, fumbling and repeating, "i'm sending this email to the warehouse to find out what's going on." Seemed positively relieved when i told her to call/contact me with whatever resolution she figured out, but that i was not going to call anymore. Item was less than $10, so not worth my more of my time. I decided not to bother either with trying to return it once it finally arrived, given the hassle I had trying to cancel it. But this was my first time ordering from e-faucets and in a sense, my litmus test of whether i'd order again. Well, never again. If I have that much trouble for $10, dare I risk more? Since I find detailed online reviews helpful myself decided I'd place a review on a few sites--perhaps this might be helpful to another potential buyer.

I was very satisfied with my purchased and the immediacy the product was in my hands.
Thank you!

Shipping was very fast, and free! Everything was as stated online. Couldn't ask for more.