They figure if they make the return process onerous enough you won't bother. Faucet came in mfg box but I have to double box it to return it? I paid for 3 day shipping and they didn't even ship it for 3 days. No refund on shipping? Plus I have to pay return shipping, they can't provide UPS label like the rest of the world?
Worst company ever, found item at same price on Amazon.